Business Automation Manager

1 week ago

Cape Town, South Africa Shoprite Full time

Purpose of the Job

The Business Automation Manager is responsible for leading and managing the automation of business processes within the organization. This role involves analyzing current processes, identifying opportunities for automation, and implementing technological solutions to improve efficiency, reduce costs, and enhance overall productivity. Additionally, the Business Automation Manager will spearhead initiatives to streamline business processes, optimize data analysis, and drive strategic decision-making through the effective use of data and technology. The Business Automation Manager will collaborate with various departments to understand their needs, design appropriate solutions, and ensure successful deployment and integration of automation tools. 

Job Advert Details Job CategoryOther Job Objectives

Strategy and Planning
- Develop and implement comprehensive business automation strategies increase efficiency and reduce manual workloads.
- Identify key areas for process improvement and automation across all departments.
- Create and manage a roadmap for the implementation of automation initiatives. 

Process Analysis and Design
- Conduct thorough analysis of existing business processes to identify inefficiencies and areas suitable for automation.
- Design and document optimized processes and workflows.
- Work closely with stakeholders to understand their requirements and ensure solutions meet their needs.
- Implementation and Management 
- Select and implement appropriate automation tools and technologies.
- Oversee the integration of automation solutions with existing systems.
- Manage projects from initiation to completion, ensuring timely delivery and adherence to budget. 

Data Optimisation and Strategic Decision-Making
- Lead the design and implementation of analytics solutions to extract insights from data and drive data-driven decision making across the across the business to streamline business processes and optimise data analysis.
- Oversee the development and maintenance of business intelligence tools and dashboards to provide actionable insights to stakeholders.
- Implement systems and tools that enhance data collection, management, and analysis.
- Utilise data and technology to drive strategic decision-making across the organisation. 

Collaboration and Communication
- Collaborate with cross-functional teams in IT, Product, Business, Compliance and Fraud departments to identify opportunities for process improvement and automation and gather requirements and ensure successful implementation of automation solutions.
- Collaborate with analysts and data engineers to ensure the successful execution of projects.
- Provide training and support to staff on new automated processes.
- Communicate progress, challenges, and results of automation initiatives to senior management and other stakeholders. 

Monitoring and Optimization
- Continuously monitor the performance of automated processes.
- Analyse data to assess the impact of automation on efficiency and productivity.
- Implement improvements and updates to automation solutions based on feedback and performance metrics. 

Leadership and Development
- Lead and mentor a team of automation specialists and business analysts. 
- Foster a culture of continuous improvement and innovation.
- Stay current with industry trends, best practices, and developments in business automation technologies and practices, as well as analytics, intelligence, compliance, and fraud trends.

Qualifications

Degree in Computer Science, Information Systems, or related fields – (essential). 

Experience

+5 years’ experience in a similar capacity or roles related to business process automation, business analytics, or business intelligence - (essential). 

Demonstrated experience in leading projects from conception to completion, including requirements gathering, solution design, implementation, and stakeholder management.

Experience in leading and managing teams of analysts, data engineers, or similar roles, with a focus on coaching, mentoring and performance management.

Experience working in relevant industries such as finance, retail or banking with a deep understanding of industry specific challenges and opportunities – (preferred).

Proficiency in programming languages such as Python, R, or Java along with experience in data manipulation, transformation, and modelling – (desired).

Demonstrated success in driving business process improvements, cost savings, revenue growth, or other measurable outcomes through the implementation of automation and analytics solutions.

Strong understanding of business process and workflow automation techniques. 

Proficiency in data analyses and visualisation tools such as Tableau, Power BI, or similar.

Experience with business intelligence platforms and data warehousing concepts. 

Strong proficiency in Microsoft Office 365 

Knowledge and Skills

Innovative thinker – possesses a creative mindset with the ability to identify opportunities to leverage technology and data for business improvement 

Strategic vision – Ability to think strategically and develop long-term plans for business automation, analytics and intelligence that align with organisational goals.

Detail orientated with good problem-solving – Excellent problem solving and analytical skills, with the ability to translate business requirements into technical solutions. A meticulous approach to problem solving and data analysis, ensuring accuracy and reliability in decision making processes.

Adaptability – Ability to thrive in a fast-paced environment and adapt to evolving business needs and technical advancements.

Ability to work under pressure and manage multiple demands. 

Collaborative partnering – Strong teamwork and collaboration skills, with the ability to work effectively across multiple departments and influence stakeholders at all levels of the organisation. Ability to build meaningful, sound relationships. Manages conflict well, balancing interpersonal needs with achieving organizational objectives. 

Results-Driven – A results oriented-mindset, with a focus on delivering tangible outcomes and measurable improvements in business performance.

Strong customer-first thinking – Understands customers and how best to serve them; committed to providing high-quality customer service and ensuring customer needs and expectations are met. 

Communication and reporting skills – Able to the convey information and data clearly, accurately, and succinctly in a meaningful way.

Continuous Learning – Commitment to stay updated on industry trends, emerging technologies, and best practices in business automation, analytics, and intelligence.

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