Automation Analyst

2 weeks ago

Cape Town, South Africa Engen Full time

**Purpose of the job**:
The role involves managing the delivery of Automation Services and projects by collaborating with internal departments, vendors, and customers to define and set SLAs for both BAU and rollout projects. Responsibilities include overseeing financial management, ensuring process documentation, and providing weekly reports to stakeholders and business partners

**Who You Are**:
You can analyze complex processes, identify inefficiencies, and develop effective automation solutions.

Your meticulous attention to detail ensures accurate implementation of automation processes and effective troubleshooting.

You possess strong problem-solving skills to address challenges and find innovative solutions.

You can manage multiple projects, prioritize tasks, and meet deadlines efficiently.

You have effective verbal and written communication skills to collaborate with stakeholders, document processes, and present findings.

You are a team player with strong collaboration skills, working seamlessly with cross-functional teams, including IT, business stakeholders, and vendors.

**What You'll have done before**:
Baseline:

- NQF Level 6 (Degree in Computer Science/ Management/ Information Systems, IT, or equivalent) or relevant certification
- Project Management experience
- Proven Negotiations Skills
- Retail Business Acumen
- Minimum 4 years' project experience in management of Automation systems and infrastructure
- Understanding of Customer Relationship Management practices.
- Understanding of IT Integration
- Retail / FMCG

Advantageous:

- Project management qualification
- Knowledge of technical reference architectures
- Understanding of IT Governance Processes
- Knowledge of automation and forecourt solutions environment.

**Exciting challenges you might face in the role**:

- **Strategic Automation Initiatives**: Developing and implementing innovative automation strategies that align with business goals and enhance operational efficiency.
- **Complex Problem Solving**: Addressing intricate automation issues and finding creative solutions to optimize processes.
- **Cross-Functional Collaboration**: Working closely with various departments to ensure seamless integration of automation solutions.
- **Stakeholder Management**: Balancing the needs and expectations of different stakeholders, including business units, vendors, and customers.
- **Continuous Improvement**: Keeping up with the latest automation technologies and trends to continuously improve and innovate.
- **Change Management**: Facilitating smooth transitions during automation implementation, ensuring mínimal disruption to existing processes.

**What you'll be doing**:
**SOLUTION IMPLEMENTATION & SUPPORT**
- Support, and maintain Automation related projects for (forecourt, homebase, store, CX, payment and card solutions, Convenience and mobile) software, infrastructure, and business solutions.

**ASSET MANAGEMENT**
- To ensure that assets are properly supported, secured, maintained and value is derived from their use.

**PLATFORM, SECURITY & RISK MANAGEMENT**

Secure Engen’s data and operating environment by:

- Complying with approved security standards.

To minimise risk to Engen’s processes and data.

**STAKEHOLDER MANAGEMENT**
- Build and maintain strong relationships with all internal and external stakeholders including divisional representatives, end customers (B2B and B2C) and IT stakeholders by establishing regular interaction points and collaborative approaches to improve customer experience at all levels.

**DEMAND AND SERVICE MANAGEMENT**
- Support the Automation Service Delivery Manager in managing demands, requests, incidents, problems, and other events logged and / or raised by dealers and customers for projects.

**ANALYSIS & REPORTING**

Managing the monitoring, analysis and reporting of CX and forecourt services and resources by:

- Proactively monitoring and reporting projects performance against SLAs,
- Identification, monitoring and tracking multiple performance measures,
- Providing regular reporting on automation and project performance to IT and Business,
- Tracking resource metrics, reviewing projects, and correlating monthly reports,
- Monitoring adherence and tracking of emergency authorisations of urgent project requests,
- Monitoring service deployments, service expectations, usage, and capacity,

To right size services and enable agile identification and response to change circumstances within the CX and forecourt environments

**Job Advert Closing Date**: All job adverts close five days after date posted

**Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.**

**Important Information**:

- The appointment will be made in line with Engen's Employment Equity Strategy.
- Engen reserves the right not to make an appointment.

**Job Segment**:Change Management, Management

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