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Property Manager

3 months ago

Port Elizabeth, South Africa EnableSA (Pty) Ltd Full time
Job Description

The incumbent will be responsible to provide a link between the Company and its residents within a specific complex.  To achieve this, you will be responsible for the day-to-day operational activities within the complex such as, but not limited too – assisting prospective tenants with viewings, introducing new tenants to their units by conducting inspections and by escalating tenants’ queries through to the relevant reporting lines.

  • Carry out House visits-20 a month
    Address minor transgressions of house rules
  • Report suspected sub-letting to Client Services
  • Report abscondment to Client Services.
  • Check that all vehicles display their access disc. 
  •  Report non-adherence to the Tenant Liaison Officer.
  • Place stickers on abandoned vehicles and report to Client Services
  • Distribute tenant correspondence including newsletters.
  • Check that vacant units are ready for occupation
  • Resolve minor tenant enquiries where possible or escalate to Tenant Liaison Officer
  • Report any social issues to Client Services
  • Facilitate a positive social climate within the complex through regular (formal & informal) engagement with tenants

MAINTENANCE MANAGEMENT

Regular inspection of building and grounds identifying items for repair

Report all maintenance matters on common property to maintenance office 

Direct tenants to report all internal flat maintenance matters to maintenance office for works order to be issued 

Facilitate access to flats for maintenance tasks to be undertaken 

COMPLEX WELLNESS

Ensuring that the cleaning and gardening tasks/activities are being completed to the required standard

Ensure that requisite cleaning equipment is fully functional and sufficient chemicals are on hand

Report equipment that needs repair / replacement

Ensure sufficient food supply is always available

UTILITIES/ CREDIT CONTROL SUPPORT

Distributing arrears / demand letters and basic engagement with tenants regarding implications and realities of credit control processes

Under guidance from Finance engage with tenants that are in arrears and encourage them to visit the office to make the necessary arrangements

STAFF MANAGEMENT

Monitor and review staff outputs

Monitor and review the overall wellness of our complex 


COMMUNITY INITIATIVES
 Manage CSI activities in line with OHHAs mainstreaming plans
 Attract new and engage with current volunteers involved in the CSI programs

 Attend meetings and events to assist with the guiding of current and new CSI programs
 Relate & promote a customer friendly environment in all developments

FINANCIAL:

Ensure effective cost saving and waste elimination

 Meet output requirements, while containing expenditure
 Ensure control and approval of expenses in accordance with the company approvals   framework

         
Requirements
Grade 12/Matric Certificate
Drivers licenseComplex managment experience essential, 
2-3 years building and maintenance managementExperience dealing with tenant issues, 
1- year customer service experience
Skills & attributes:
Verbal and written communication skills
MS office skills
Conflict management skills
MS Office skills
Ability to work under pressure Ability to work in a team and Individually
Attention to detail
Persuasiveness and Assertiveness
Problem Solving skills
 Gathering and Analysing Information
Cultural sensitivity
Decisiveness

Benefits
 Live in position with housing allowance provide

Requirements
Grade 12 Minimum 2 years building and maintenance management experience, Complex management experience essential Experience dealing with tenant issues, Valid drivers license Proficient is MS Office