MS Engineer L1

4 months ago


Port Elizabeth, South Africa Dimension Data Full time
Functieomschrijving

The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The engineer focuses on first line support for standard and low complexity incidents and service requests.

Key Roles and Responsibilities:

  • Monitors client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Full approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Execute approved maintenance activities including patching and conguration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimization
  • Update existing knowledge articles or create new ones
Requirements
  • Minimum 2 years’ experience in service center environment (or completion of relevant intern programme)
  • Working knowledge and understanding of IP, WINS, DHCP, DNS, etc.
  • Working knowledge MS-Oce, MS-Outlook, MS-Active Directory, MS-Windows Server, MS-Exchange Server
  • Working knowledge and experience with routers & switches
  • Experience as a junior network engineer (Advantageous)
  • Entry level experience with troubleshooting and providing support required in network/ datacentre/systems/ storage administration and monitoring Services within a medium to large ICT organization.
  • Working knowledge of management agent, redundancy concepts, and products within the supported
  • technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc.)

Academic Qualifications:

  • Diploma/ Degree in IT/Computing (preferred)
  • ITIL (advantageous)
  • CCNA R/S (essential)
  • Cisco Certified Network Associate - Wireless (CCNA-WL) (advantageous)
  • Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W) (advantageous)
  • Cisco Certified Network Associate - Security (CCNA-SEC) (advantageous)
  • MCSA+VCP certification (advantageous)

  • MS Engineer L1

    1 day ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: MS Engineer L1At Dimension Data, we are seeking a highly skilled MS Engineer L1 to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Monitor and manage client infrastructure and solutions to ensure optimal performance.Identify and...

  • MS Engineer L1

    4 months ago


    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingThe MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is...

  • MS Engineer L1

    4 months ago


    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingThe MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is...

  • MS Engineer L1

    1 week ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented MS Engineer L1 to join our team at Dimension Data. As a key member of our IT support team, you will be responsible for providing exceptional support to our clients, ensuring their IT infrastructure and systems remain operational and meet their business needs.Key ResponsibilitiesIncident...


  • Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingDo you want to work in a corporate culture where your skills and knowledge will be utilized to their fullest extent? Do you want to work with cutting edge technologies that are constantly evolving? We believe this Managed Services Engineer role is for you! Please apply!​As a Managed Services Engineer L1, you will be responsible for...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryWe are seeking a highly skilled Managed Services Engineer L1 to join our team at Dimension Data. As a key member of our Data Centre Infrastructure team, you will be responsible for providing technical support and troubleshooting services to our clients.Key ResponsibilitiesSupport the Data Centre Infrastructure team with troubleshooting, switch...


  • Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingAre you tired of working in a company where your career is defined by your role and not what you can deliver? Do you want to join a company that values the team over titles? We have an immediate opening for a Managed Services Engineer L1 - Networks.As a Managed Services Engineer, you'll be responsible for providing technical support to...

  • MS Engineer L2

    4 months ago


    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingAre you looking for a role that allows you to progress your career? Do you want to work in an environment where people love what they do, and are interested in making sure their jobs are done with care and precision? We are looking for a MS Telco Engineer L2.As a MS Telco Engineer L2, you will be responsible for providing a managed service...

  • MS Engineer L3

    4 months ago


    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingThe MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high...


  • Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingAre you looking for a way to make a difference in your career and that of your team? Do you want to work in an environment where people care about their careers, and where they take time out to help you with your development? We believe we're looking at the right person for this Managed Services Engineer role.As a Managed Services...

  • MS Engineer L3

    1 week ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryWe are seeking a highly skilled MS Engineer L3 to join our team at Dimension Data. As a key member of our technical team, you will be responsible for providing exceptional service to our clients by proactively identifying and resolving complex technical incidents and problems.Key ResponsibilitiesInfrastructure Management: Ensure that assigned...

  • MS Engineer L2

    5 days ago


    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    About the RoleWe are seeking a highly skilled MS Engineer L2 to join our team at Dimension Data. As a key member of our technical team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure remains operational and efficient.Key ResponsibilitiesIncident ManagementProactively monitor and identify...


  • Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    About the RoleWe are seeking a highly skilled Network Support Engineer to join our team at Dimension Data. As a key member of our technical support team, you will be responsible for providing expert technical support to our clients, ensuring their network infrastructure is running smoothly and efficiently.Key ResponsibilitiesProvide technical support to...

  • Engineering Tutor

    4 months ago


    Port Elizabeth, South Africa CTU Career Chatz Full time

    Instructional Offerings:• Mathematics N3.• Engineering Mathematics N4 – N6.• Engineering Science N3 – N4.• Engineering Drawing N3.• Industrial Electronics N3 – N4• Electrotechnics N3 – N4• Mechanical Draughting N4.• Power Machines N5 – N6.Requirements:• National Diploma/Bachelor’s degree in manufacturing, Electrical or...

  • Engineering Specialist

    2 months ago


    Port Elizabeth, South Africa Isilumko Staffing Full time

    Applications are invited for the Engineering Specialist position to be based at Gqeberha Production in the Engineering department, Gqeberha Supply Chain. This person will report to the Engineering Manager. Key Performance Areas would include, but are not limited to: • Ensure routine, preventive, and corrective maintenance of machinery and equipment on...

  • Engineering Specialist

    2 months ago


    Port Elizabeth, South Africa Isilumko Staffing (JHB) Full time

    Applications are invited for the Engineering Specialist position to be based at Gqeberha Production in the Engineering department, Gqeberha Supply Chain . This person will report to the Engineering Manager .   Key Performance Areas would include, but are not limited to :   • Ensure routine, preventive, and corrective maintenance of machinery and...


  • Port Elizabeth, South Africa Adzuna ZA B C2 Full time

    Our client is looking for a Technical Sales Engineer to join the Automotive IndustryKey Responsibilities:Sales of automation systems as well as active development and expansion of our activities.Development of suitable sales strategies in close cooperation with head of sales.Analysis of customer requirements and development of solution concepts with project...


  • Port Elizabeth, South Africa Staff Unlimited Recruitment Full time

    Our client is looking for a Technical Sales Engineer to join the Automotive IndustryKey Responsibilities:Sales of automation systems as well as active development and expansion of our activities.Development of suitable sales strategies in close cooperation with head of sales.Analysis of customer requirements and development of solution concepts with project...


  • Port Elizabeth, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client is looking for a Technical Sales Engineer to join the Automotive Industry Key Responsibilities: Sales of automation systems as well as active development and expansion of our activities. Development of suitable sales strategies in close cooperation with head of sales. Analysis of customer requirements and development of solution concepts with...


  • Port Elizabeth, Eastern Cape, South Africa Isilumko Staffing (JHB) Full time

    Job SummaryWe are seeking a highly skilled Engineering Specialist - Maintenance and Operations to join our team at Isilumko Staffing (JHB). The successful candidate will be responsible for ensuring the smooth operation of our packaging lines and related equipment.Key ResponsibilitiesEnsure routine, preventive, and corrective maintenance of machinery and...