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Managed Services Engineer L1

2 months ago

Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time
Job Summary

We are seeking a highly skilled Managed Services Engineer L1 to join our team at Dimension Data. As a key member of our Data Centre Infrastructure team, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities
  • Support the Data Centre Infrastructure team with troubleshooting, switch configuration, and configuration of access points.
  • Work closely with clients to understand their needs and provide timely support.
  • Monitor network performance using monitoring tools and identify potential issues.
  • Troubleshoot network problems and implement solutions.
  • Prepare and install Cisco switches and access points.
  • Update documentation to reflect changes and improvements.
  • Liaise with third-party contractors and vendors to ensure seamless service delivery.
  • Be willing to work on a shift basis and overtime on certain weekends.
Requirements
  • Matric certification.
  • Diploma or degree in IT or a relevant field.
  • CCNA certification (essential).
  • ITIL certification (essential).
  • 1-2 years of work experience in a similar role.
  • 1-2 years of experience working with third-party vendors.
  • Valid driver's license.