MS Engineer L3

6 months ago

Port Elizabeth, South Africa Dimension Data Full time
Functieomschrijving

The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Key Roles & Responsibilities:

  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational Perform necessary checks, apply monitoring tools and respond to alerts
  • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
  • Assist in analysing, assigning and escalating support calls
  • Investigate third line support calls assigned and identify the root cause of incidents and problems
  • Report and escalate issues to 3rd party vendors if necessary
  • Provide onsite technical support to clients and provide field engineering services to clients
  • Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identify opportunities for work optimisation including opportunities for automation of work

Knowledge, Skills & Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurised environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
Requirements
  • Relevant diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
  • Up to date and relevant ITIL certification
  • CCNA certified
  • CCNPA certified
  • 10 years working experience
  • Experience required in Engineering function within a medium to large ICT organisation
  • Experience of Managed Services
  • Excellent working knowledge of ITIL processes
  • Excellent experience working with vendors and/or 3rd parties

Advantageous Certifications:

  • Azure (AZ-104)
  • Cisco Certified Internetwork Expert
  • Juniper Networks Certified
  • JNCIA Security
  • Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W)
  • F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)
  • Check Point Certified
  • Genesys Certified
  • Certified Partner SE - WAN Optimization
  • Blue Coat Certified Proxy SG Professional (BCCPSGP)
  • Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT)

  • Service Delivery Expert

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Role OverviewThe MS Engineer L3 is a key member of our Technical Service Management team, responsible for delivering exceptional service to our clients. As a seasoned engineer, you will utilize your technical expertise to proactively identify and resolve complex technical incidents and problems, ensuring zero missed service level agreement (SLA)...

  • MS Engineer L1

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: MS Engineer L1 Job Summary: We are seeking a highly skilled MS Engineer L1 to join our team at Dimension Data. The successful candidate will be responsible for providing a managed service to clients, ensuring their IT infrastructure and systems remain operational. Key Responsibilities: * Monitor client infrastructure and solutions * Identify...

  • MS Engineer L1

    6 months ago

    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingThe MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is...

  • MS Engineer L2

    6 months ago

    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingAre you looking for a role that allows you to progress your career? Do you want to work in an environment where people love what they do, and are interested in making sure their jobs are done with care and precision? We are looking for a MS Telco Engineer L2.As a MS Telco Engineer L2, you will be responsible for providing a managed service...

  • MS Engineering Professional

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryA MS Engineering Professional is responsible for delivering a managed service to clients, ensuring their IT infrastructure remains operational. Key responsibilities include monitoring client infrastructure, identifying problems, and providing comprehensive resolutions.Key ResponsibilitiesMonitor client infrastructure and solutionsIdentify problems...

  • MS Engineer L1

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryThe MS Engineer (L1) is a critical role within our organization, responsible for providing exceptional technical support to clients. This position requires a strong understanding of IT infrastructure and systems, as well as excellent problem-solving skills.Key ResponsibilitiesMonitor client infrastructure and solutions to identify potential...

  • MS Telco Engineer

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: MS Telco Engineer L2We are looking for a skilled MS Telco Engineer L2 to join our team at Dimension Data.This role involves providing managed services to clients, ensuring their IT infrastructure remains operational. You will be responsible for proactive monitoring, identifying, investigating, and resolving technical incidents and problems.Key...

  • MS Engineer L2

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job OpportunityWe are seeking a highly skilled MS Telco Engineer L2 to join our team at Dimension Data. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients, ensuring their IT infrastructure remains operational and meeting their technical needs.Key ResponsibilitiesProactively monitor and...

  • MS Engineer L1

    6 months ago

    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingThe MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is...

  • MS Engineer L2: Technical Support Specialist

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job OverviewAre you looking for a challenging role that allows you to progress your career in technical support?We are seeking a highly skilled MS Telco Engineer L2 to join our team.We empower our people to deliver client-centric solutions and want to see our people make the most of every opportunity.

  • MS Engineer L1

    6 months ago

    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingThe MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is...

  • Security Engineer L3

    6 months ago

    Port Elizabeth, South Africa Dimension Data Full time

    FunctieomschrijvingAre you looking for a role that is challenging, rewarding and offers career progression? Then this is the perfect position for you! Please read through this description and apply if you are interested in applying.As a Security Engineer, you'll be responsible for managing the company's security systems and software. You will ensure that our...

  • Data Center Systems Engineer

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa NTT Full time

    About the RoleThe Data Center Systems Engineer (L3) is a seasoned engineering role responsible for providing exceptional service to clients by proactively identifying and resolving complex technical incidents and problems.Through proactive service incident and resolution activities, as well as product reviews, operational improvements, and quality assurance,...

  • Senior Cyber Security Specialist

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job DescriptionDimension Data is seeking a skilled Security Engineer L3 to join our team. The successful candidate will be responsible for managing the company’s security systems and software. This includes ensuring that our internal network is secure from hackers, malware, and other threats.Key ResponsibilitiesDevelops and implements security solutions to...

  • MS Engineer

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleThis is an exciting opportunity to join NTT DATA as a Managed Services Cross Technology Engineer (L2). As a key member of our team, you will be responsible for providing a managed service to clients to ensure their IT infrastructure and systems remain operational.Key ResponsibilitiesProactively monitor work queues and perform operational tasks...

  • MS Technical Support Specialist

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Description:The MS Engineer L1 is responsible for delivering high-quality managed services to clients, ensuring their IT infrastructure and systems remain operational. This involves proactively identifying, investigating, and resolving technical incidents and problems, as well as restoring service to clients by effectively managing incidents to...

  • Maintenance Engineer

    4 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Bidvest Facilities Management Ltd Full time

    Job Title: Maintenance EngineerJob Summary:We are seeking a skilled Maintenance Engineer to join our team at Bidvest Facilities Management Ltd. The successful candidate will be responsible for implementing and managing an effective maintenance system within customer facilities, ensuring SLA delivery and developing maintenance standards for operations, asset...

  • Engineering Tutor

    4 weeks ago

    Port Elizabeth, Eastern Cape, South Africa CTU Career Chatz Full time

    Job Title: Engineering TutorAbout the Role:We are seeking a highly skilled and experienced Engineering Tutor to join our team at CTU Career Chatz. As an Engineering Tutor, you will be responsible for providing one-on-one or small group lessons to students, catering to their individual needs and goals.Key Responsibilities:Offer academic and educational...

  • Automotive Sales Engineer

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Headhunters Full time

    Job Summary: We are seeking a highly skilled Automotive Technical Sales Engineer to join our team at Headhunters. The successful candidate will be responsible for sales of automation systems, developing sales strategies, and providing technical support to customers.Key Responsibilities:Sales of Automation Systems: The Automotive Technical Sales Engineer will...

  • Engineering Tutor

    6 months ago

    Port Elizabeth, South Africa CTU Career Chatz Full time

    Instructional Offerings:• Mathematics N3.• Engineering Mathematics N4 – N6.• Engineering Science N3 – N4.• Engineering Drawing N3.• Industrial Electronics N3 – N4• Electrotechnics N3 – N4• Mechanical Draughting N4.• Power Machines N5 – N6.Requirements:• National Diploma/Bachelor’s degree in manufacturing, Electrical or...