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Managed Services Engineer L1

7 months ago

Port Elizabeth, South Africa Dimension Data Full time
Functieomschrijving

Are you tired of working in a company where your career is defined by your role and not what you can deliver? Do you want to join a company that values the team over titles? We have an immediate opening for a Managed Services Engineer L1 - Networks.

As a Managed Services Engineer, you'll be responsible for providing technical support to customers. You will maintain and troubleshoot networks that are hosted on the company's equipment. In this role, you will assist our clients with issues such as trouble-shooting connectivity or configuring network settings.

Requirements

  • Ability to work well in a pressurised environment.
  • Ability to place clients at the forefront of all interactions, understanding their requirements and creating a positive client expereince throughout the total client joruney.
  • Ability to plan plan activities and projects well in advance, and takes into account possible changing circumstances.
  • Executes assigned job functions within established policies and procedures.
  • Provides technical support to customers and operators
  • Provides support for troubleshooting network issues.
  • Understands, maintains, and troubleshoots the networks.

Qualifications

  • Diploma/degree in Computer Science or related field required (or demonstrated equivalent work experience).
  • CCNA (essential)
  • CCNP (advantageous)
  • NSE (advantageous)
  • Entry level experience with troubleshooting and providing suport required in network/data centre/systems/storage administration.
  • Working knowledge of products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup etc.)
  • Working knowledge of WAN connectivity.

Perks

Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, Minimum 18 days annual leave.

About Dimension Data

At Dimension Data we empowering our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.