MS Engineer L1

7 days ago


Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time
Job Summary

We are seeking a highly motivated and detail-oriented MS Engineer L1 to join our team at Dimension Data. As a key member of our IT support team, you will be responsible for providing exceptional support to our clients, ensuring their IT infrastructure and systems remain operational and meet their business needs.

Key Responsibilities
  • Incident Management: Proactively monitor client infrastructure and solutions, identify problems and errors prior to or when they occur, and investigate first-line incidents assigned to identify root causes.
  • Problem Resolution: Follow required handover procedures for shift changes to ensure service continuity, report and escalate incidents where necessary, and ensure efficient and comprehensive resolutions of incidents and requests.
  • Client Support: Provide a managed service to clients, ensuring their IT infrastructure and systems remain operational, and restore service to clients by managing incidents to resolution.
  • Technical Knowledge: Possess working knowledge of management agent, redundancy concepts, and products within the supported technical domain, including network, data center, telephony, exchange, storage, cloud, and backup.
  • Communication: Ability to communicate and work across different cultures and social groups, maintain a positive outlook at work, and work well in a pressurized environment.
Requirements
  • Academic Qualifications: Diploma, degree, or relevant qualification in IT/Computing, or demonstrated equivalent work experience.
  • Technical Certifications: CCNA (essential), CCNP (advantageous), and NSE (advantageous).
  • Experience: Entry-level experience with troubleshooting and providing support required in network/data center/systems/storage administration and monitoring services within a medium to large ICT organization.

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