Graduate - Product Support Analyst

2 weeks ago


Cape Town, South Africa Parvana Full time
Job title : Graduate - Product Support AnalystJob Location : Western Cape, Cape TownDeadline : December 04, 2024Quick Recommended Links
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What you will gain:

  • This programme is designed for passionate students who seek training and mentorship from a skilled global team.
  • Gain structured, fun and brilliant mentoring while you learn

What you will be doing:

  • Provide initial support for client payment issues, troubleshooting and escalating as needed.
  • Analyse product issues by reviewing data logs and code to identify root causes.
  • Assist with diagnosing issues by reviewing code snippets and logs to aid development teams.
  • Maintain clear, solution-focused communication with clients and partners, ensuring satisfaction through regular updates.
  • Record recurring issues and improvements in knowledge bases, and support internal metrics reporting.
  • Work with development, QA, and product teams to enhance product features and updates.
  • Test new features and patches pre-release to ensure smooth user experiences.

What our client is looking for:

  • A completed degree in the related field (Information Technology, Computer Science, etc.)
  • Proficiency in English for effective communication in a business environment.
  • Enthusiasm and motivation to grow / learn.
  • Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience.

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