Graduate Sales Operations Analyst

2 weeks ago

Cape Town, South Africa Clickatell Full time

**We Are Innovators & Category Creators**

There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are creating the leading Chat Commerce enabler, and we are looking for top, self-motivated talent that wants to have an impact.

We have a collaborative culture in which we dream big and solve complex challenges together in creative ways. We only accept champions who understand the bigger picture, believe in making a difference and are able to connect the dots to achieve big things. In our agile and demanding environment, you will be required to collaborate across cultures and time zones, ask the right questions and take the smart risk.

We call ourselves Champions. Why Champions? We believe it's not only about what we have done, but what we are doing and going to do. The way we do things, matter and influences how we drive our organization forward and deliver solutions to our customers. Watch this space as we blaze a new path while expanding across the globe.

**Purpose**

Clickatell is a leading Software as a Service (SaaS) provider, revolutionizing the way businesses operate with cutting-edge technology solutions. We are seeking a dynamic and ambitious Sales Operations Analyst graduate to join our Sales team. This role offers an exciting opportunity to contribute to a high-growth industry while gaining valuable experience in sales operations, analytics, and Salesforce.

**We Do The Right Things**

**Responsibilities of the Role**

**Sales Operations Support & Analytics**:

- Conduct in-depth sales analysis to support strategic decision-making.
- Assist in preparing financial reports, budgets, and forecasts, learning to provide insights on key performance indicators (KPIs).
- Check opportunities for accuracy and provision orders on successful closure of a deal
- Support the Sales Operations Analysts and Manager to report on and improve sales data quality and processes within Sales Operations.
- Support the sales team globally on CRM and other sales operations systems
- Collaborate on the creation of sales metrics dashboards, delivering accurate and timely reports to key stakeholders.
- Play a role in the automation and streamlining of the Lead to Order process, gaining experience in operational efficiency improvements.

**Salesforce**
- Work alongside the Sales Operations Analyst in managing and optimizing the Salesforce tooling framework, processes, and continuous improvement initiatives.
- Gain hands-on experience with Salesforce by collaborating with internal and external stakeholders to meet business needs, delivering insights and reports aligned with key requirements and KPIs.
- Learn how to manage commercial engagements related to Salesforce, including license management and consulting expenses.
- Actively engage in Salesforce Trailhead training and certification to become proficient in Salesforce and contribute to its ongoing optimization.
- Investigate potential gaps in Salesforce functionality and reporting, offering solutions through data visualization, dashboards, or complementary tools.
- Take ownership of smaller Salesforce-related projects and initiatives under the guidance of senior team members, developing your skills in system management and operational improvement.

**Billing and Revenue Recognition**:

- Collaborate with cross-functional teams to ensure accurate and timely invoicing.
- Monitor revenue recognition processes and contribute to revenue analysis.

**Financial Modeling**:

- Analyze key financial metrics and provide recommendations for improvement.
- Develop and maintain financial models to support business planning and forecasting.

**Ad Hoc Projects**:

- Participate in special projects and initiatives as needed, providing operational analyst expertise.

**Why Join Us**:

- **Innovative Environment**: Be part of a forward-thinking company at the forefront of SaaS technology.
- **Career Growth**: Opportunities for professional development and advancement within a rapidly expanding organization.
- **Collaborative Culture**: Work alongside a diverse and talented team that values creativity and teamwork.

**We Are On A Learning Journey**

**Requirements of the Role**
- Bachelor's degree in commerce, Finance, Accounting, or related field.
- Strong analytical skills with a keen eye for detail.
- Critical thinker and creative problem solver.
- Interest in Salesforce and eagerness to develop into a Salesforce expert through training and hands-on experience.
- Strong communication and interpersonal skills, with a willingness to ask the right questions and take initiative.
- Proficiency in Microsoft Excel and other financial software.
- Self-motivated, with the ability to work independently and collaboratively in a fast-paced, agile environment.
- Eagernes

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