Technical Product Support Graduate

13 hours ago


Cape Town, Western Cape, South Africa Parvana Full time
Job Title: Technical Product Support Graduate

We are seeking a highly motivated and enthusiastic graduate to join our team as a Technical Product Support Analyst. This role offers a unique opportunity to gain valuable industry experience, develop your technical skills, and contribute to the success of our company.

About the Role
  • This is an entry-level position that will provide you with comprehensive training and mentorship from our experienced global team.

As a Technical Product Support Graduate, you will be responsible for providing initial support to clients, troubleshooting issues, and escalating as needed. You will also analyze product issues by reviewing data logs and code to identify root causes, assist with diagnosing issues by reviewing code snippets and logs, and maintain clear, solution-focused communication with clients and partners.

Key Responsibilities
  • Provide initial support to clients, including troubleshooting and escalating as needed.
  • Analyze product issues by reviewing data logs and code to identify root causes.
  • Assist with diagnosing issues by reviewing code snippets and logs.
  • Maintain clear, solution-focused communication with clients and partners.
  • Record recurring issues and improvements in knowledge bases, and support internal metrics reporting.
  • Work with development, QA, and product teams to enhance product features and updates.
  • Test new features and patches pre-release to ensure smooth user experiences.
Requirements
  • A completed degree in a related field (Information Technology, Computer Science, etc.).
  • Proficiency in English for effective communication in a business environment.
  • Enthusiasm and motivation to grow/learn.
  • Passionate, motivated, and creative individuals eager to contribute to meaningful projects and gain valuable industry experience.
What We Offer
  • A competitive salary of R250,000 - R300,000 per annum.
  • The opportunity to work on exciting projects and contribute to the growth and success of our company.
  • Ongoing training and mentorship from our experienced global team.
  • A dynamic and supportive work environment.
Location

This role is based in Cape Town, Western Cape, South Africa.



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