Integration Support Analyst

3 months ago

Cape Town, South Africa NMI Full time

At NMI, we are actively seeking an enthusiastic Integration Support Analyst to provide exceptional support to our clients as they navigate the integration of NMI's comprehensive software solutions. This position is a perfect match for individuals passionate about delivering top-notch customer service and who have a solid foundation in programming languages such as C#, C++, Java/Kotlin, or Objective-C/Swift. It offers an excellent opportunity for recent graduates keen to pursue a career in software development.

Joining our Integration Support team, you will serve as a primary resource for our clients, especially their developers, offering guidance and support through the integration process. You will acquire a deep understanding of the payments industry's intricacies, knowledge that will be instrumental in troubleshooting and resolving any payment-related issues our clients face. With a portfolio that includes point of sale (POS), mobile POS (mPOS), and e-commerce solutions, NMI delivers critical software development kits (SDKs) that ensure smooth integration with major banks, acquirers, and payment processors.

Attendance within the Cape Town office for UK working hours is required for this role with a possibility to move to a hybrid/remote working pattern, performance pending.

**As an Integration Support Analyst, your core responsibilities will include**:

- Delivering top-notch integration support to clients incorporating NMI's payment solutions into their systems, as well as troubleshooting issues with existing integrations to ensure seamless operation.
- Actively learning all the programming languages supported by NMI's APIs to broaden and enhance support capabilities.
- Collaborating closely with clients to ensure their specific needs are met, guaranteeing the software performs optimally, and solutions align with Fintech industry standards.
- Continually updating and maintaining your knowledge of our products by implementing them yourself, enabling you to offer comprehensive support and insight, especially when new features are introduced.
- Creating and refining documentation for both internal and external stakeholders, contributing to a valuable knowledge library.
- Acting as a primary technical point of contact for NMI colleagues with integration inquiries.
- Participating in projects as required, leveraging your technical expertise to contribute significant value.

**Essential Skills & Experience**:

- Proficiency in at least one programming language: C#, C++, Java/Kotlin, Objective-C/Swift.
- A customer-first mindset with exemplary customer service skills.
- Excellent prioritization skills with the ability to identify critical tasks.
- Adept at providing technical explanations to a diverse audience, tailoring communication to match their technical proficiency.
- A solid understanding of Windows and Linux operating systems and basic networking knowledge to support network-related customer issues.
- Exceptional problem-solving skills, creativity, and initiative.
- Outstanding communication, both verbal and written, along with superb interpersonal abilities.
- A proactive and positive approach to tasks.

**Preferred Skills & Experience**:

- Familiarity with web technologies (CSS, HTML, PHP).
- Experience with both Windows and Linux environments.
- Proficiency in using customer ticketing systems.
- Prior exposure to the payments industry.
- Familiarity with development frameworks.

**What We Offer**:

- Annual salary of R510,000 - R550,000, dependent on experience.
- Standard South African Leave policy.
- South African Public Holiday Schedule Observed.

**What we do**

NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We're all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

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