Strategic CX Portfolio Manager

1 week ago


Johannesburg, Gauteng, South Africa NTT DATA Full time

Key Responsibilities

Responsible for overseeing strategic CX Portfolio initiatives involving cross-functional teams, managing plans, directing business and functional analysis, schedules, and budgets. Monitors programs from initiation through delivery, ensuring communication and completion on schedule and within budget constraints.

Key Skills and Knowledge

  1. Business and commercial acumen, including process improvement and efficiencies, business process optimization, and functional analysis
  2. Ability to manage work processes, drive organizational governance requirements, and communicate effectively with stakeholders
  3. Strong understanding of change management principles and ability to work with and manage multiple projects/programs within required deadlines
  4. Ability to work effectively with teams and individuals distributed globally across time zones and cultures

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.



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