Call Centre QA Analyst

We are seeking a highly skilled Call Centre QA Analyst Lead to join our team at CallForce.As a key member of our quality assurance team, you will play a crucial role in ensuring the high-quality performance of our call centre operations. Your primary responsibility will be to lead and develop a team of QA analysts, providing coaching and guidance to help...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities: Coaching - Daily...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.Responsibilities: CoachingDaily coaching...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities:   Coaching Daily...

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyse contact data to...

The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.Responsibilities: CoachingDaily coaching...

We’re looking for a QA Analyst to join our Technical Team. As the QA Analyst, your role will involve reducing the number of bugs that go to the field. You will test bugs and tasks logged on TFS to ensure they have been fixed and programmed correctly according to the scope of the functionality. You should apply for this role if you have a passion for IT...

**Quality Analyst** Exciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyze...

We're looking for a QA Analyst to join our Technical Team. As the QA Analyst your role will involve reducing the number of bugs that go to field.Test bugs, tasks logged on TFS and ensure they have been fixed and programmed correctly according to the scope of the functionality You should apply for this role if you have a passion for...

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and...

**Company Profile** **Job Purpose** The QA Analyst ensures that agents provide quality service in line with the organizational objectives. Optimized quality assurance increases agents' efficiency through behaviour modification, enhanced quality service to customers and improved closing rates through evaluation their performance, monitoring interactions and...

We are seeking dynamic and energetic individuals to join our team at the NCR Management Centre as Call Centre Agents. As a key member of our team, you will be responsible for delivering exceptional customer service and achieving sales targets in a fast-paced environment.Key ResponsibilitiesSales and customer serviceMeet daily, weekly and monthly sales...

Job DescriptionThe ideal candidate will be responsible for ensuring the highest level of quality in our call centre operations. This includes coaching and developing a team of agents, as well as analysing and improving processes to drive better results.Key ResponsibilitiesCoaching and Development: Provide daily coaching feedback to team leaders and...

To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets through daily monitoring, compilation of reports and providing guidance to the QA team. Key Performance Areas Ensuring that QA agents are aware of their daily weekly and monthly targets Monitoring performance and ensuring that targets are met, calls...

Open Box Software is an internationally focused consulting company that specialises in business and software consulting services. We have a young team of highly talented individuals who are driven to make an impact and have fun. We are looking for a QA Analyst to join our team on a permanent basis. The right person will be wanting to work within an...

Job SummaryWe are seeking a highly motivated Business Development Representative to join our team at Call Centre Staffing. The ideal candidate will have excellent communication skills, a strong sales acumen, and the ability to work well under pressure in a fast-paced call centre environment.Key Responsibilities:Make outbound calls to potential customersPitch...

Job Title: Call Center Trainer **Job Summary**: The call centre trainer is responsible for designing, developing, and delivering training programs for call centre representatives to ensure they have the necessary skills and knowledge to provide excellent customer service. **Responsibilities**: - Develop and conduct training programs for new and existing...

**QA Analyst - Sporting Group** **Location: Remote, South Africa, Cape Town, Johannesburg** **Job Requirement: Full time / remote** Do you have a passion to be the go to person for all things performance? As a member of our Technology team, you will be a key contributor within our product development organisation to ensure our solutions meet high...

**Call Centre Agents needed** in Cape Town - CBD JER31 is looking for hungry, energetic, and motivated individuals to join its growing and dynamic Call Centre in Cape Town CBD. **Duties and Responsibilities** - Previous call centre experience with References - Debt collection experience is advantageous. - Strong communication and interpersonal skills. -...

**Position**: Call Centre OperatorCompany Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.Job Summary: As a Call Centre Operator, you will be...