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Customer Service Representative I

2 months ago

Centurion, South Africa SEL Full time

Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications
3. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers. 
4. Complete and pass required customer service certifications.
5. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
6. Assist with customer feedback tracking and driving to customer satisfaction.
7. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles.
8. Understand. Create. Simplify.
9. Other duties as assigned (may include office administration and other support duties dependent on region/department).

Required Qualifications
Minimum 1 year of customer service experience 
Associate's degree or related business experience
Strong computer skills
Ability to learn concepts and technical details of products
Strong writing, proofreading, documentation, and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently

Preferred Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelor's degree

Physical Requirements
None

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