Current jobs related to Client Service Consultant - Pretoria - Finding Personnel (Pty) Ltd
-
Consultant Client Services
4 months ago
Pretoria, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...
-
Client Services Consultant
4 months ago
Pretoria, South Africa H2R Africa Full timeOur client, a Technology Solutions Company that delivers products designed to optimise workforce efficiencies and processes has a **Permanent** position in the Pretoria area with some travelling to client sites for a Client services Consultant. Grade 12 or equivalent qualification. Computer literate. Network knowledge. Working experience with developing...
-
Client Service Consultant
4 months ago
Pretoria, South Africa Finding Personnel (Pty) Ltd Full time**Job Details**: **Title: Client Service Consultant** **Location: Pretoria, Gauteng** **Permanent: Yes** **Full time: Yes** **Industry: Insurance** **Salary / CTC: R 18 000** **Reports to: Call Centre Manager** **Roles and responsibilities** - Provide excellent customer service in a professional manner and compliant with quality and performance...
-
Client Services Consultant
4 months ago
Pretoria, South Africa H2R Full timeGauteng, Tshwane (Pretoria) - Market related - Market related Monthly Cost To Company (Market related) Our client, a Technology Solutions Company that delivers products designed to optimise workforce efficiencies and processes has a **Permanent** position in the Pretoria area with some travelling to client sites for a Client services Consultant. Grade 12...
-
Client Services Consultant
3 weeks ago
Pretoria, Gauteng, South Africa FirstRand Bank Limited Full timeJob Overview As a Client Services Consultant, your primary responsibility will be to nurture client relationships while offering strategic advice related to policy management and adjustments. Key Responsibilities Provide outstanding service that surpasses client expectations through proactive, innovative, and suitable solutions. Develop and...
-
Snr Consultant Client Service
4 months ago
Pretoria, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary An...
-
Client Service Consultant
2 months ago
Pretoria, South Africa Dante Personnel Full timeMinimum requirements:Re 5 QualificationGrade 12150 FAIS creditsResponsibilities:Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.Ensure your own full understanding of the features and benefits of all our products when...
-
Client Service Consultant
2 months ago
Pretoria, South Africa Adzuna ZA B C2 Full timeMinimum requirements:Re 5 QualificationGrade 12150 FAIS creditsResponsibilities:Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.Ensure your own full understanding of the features and benefits of all our products when...
-
Private Client Service Consultant
4 months ago
Pretoria, South Africa Aon Corporation Full timePosting Description: **Private** **Client** **Service Consultant** Do you have experience in dealing with High-net-worth clients? Looking for a career move? We are hiring! Aon South Africa is hiring a Private Client Service Consultant; this is a hybrid role with the flexibility to work both virtually and from our Pretoria office. The role of the private...
-
Client Service Consultant
4 months ago
Pretoria, South Africa Qetello Holdings Full timeOur client is a leading medical scheme based in Pretoria, dedicated to providing comprehensive healthcare benefits to its members. They are committed to innovation, quality service, and the well-being of their clients. In line with their growth and commitment to excellence, they are seeking a dedicated and experienced Client Service Consultant to join their...
-
Insurance Client Service Consultant
1 month ago
Pretoria, South Africa Adzuna ZA B C2 Full timeJob Details:Title: Insurance Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients are underpinned by the...
-
Insurance Client Service Consultant
1 month ago
Pretoria, South Africa Finding Personnel (Pty) Ltd Full timeJob Details:Title: Insurance Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients are underpinned by the...
-
Insurance Client Service Consultant
1 month ago
Pretoria, South Africa Finding Personnel (Pty) Ltd Full timeJob Details: Title: Insurance Client Service Consultant Location: Pretoria, Gauteng Permanent: Yes Full time: Yes Industry: Insurance Salary / CTC: R 18 000 Reports to: Call Centre Manager Job Description: The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients are...
-
Insurance Client Service Consultant
1 month ago
Pretoria, South Africa Finding Personnel (Pty) Ltd Full timeJob Details:Title: Insurance Client Service ConsultantLocation: Pretoria, GautengPermanent: YesFull time: YesIndustry: Insurance Salary / CTC: R 18 000Reports to: Call Centre ManagerJob Description:The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients are underpinned by the...
-
Client Service Excellence Consultant
2 months ago
Pretoria, South Africa Dante Personnel Full timeMinimum requirements: 150 FAIS creditsMust have successfully completed the R 5 qualificationGrade 12Responsibilities:Provide excellent client service in a professional manner and compliant with quality and performance standards.Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient,...
-
Client Service Excellence Consultant
2 months ago
Pretoria, South Africa Adzuna ZA B C2 Full timeMinimum requirements: 150 FAIS creditsMust have successfully completed the R 5 qualificationGrade 12Responsibilities:Provide excellent client service in a professional manner and compliant with quality and performance standards.Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient,...
-
Client Services Consultant
3 weeks ago
Pretoria, Gauteng, South Africa FirstRand Bank Limited Full timePosition Overview The role involves fostering client relationships, offering advisory services related to control, and overseeing modifications to policies. Key Responsibilities Provide outstanding service that surpasses client expectations through proactive, innovative, and suitable solutions. Develop and maintain constructive working...
-
Tier 2 Client Service Consultant
1 month ago
Pretoria, South Africa Netsurit Full timeClient Services Consultant Location: Pretoria Model: On-site Requirements: The IT Services Consultant must have at least 3-5+ years' experience in the IT & Networkingenvironment and must have formal IT qualifications, ideally Microsoft roll-based certifications. A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud...
-
Client Services Consultant
3 weeks ago
Pretoria, Gauteng, South Africa FirstRand Bank Limited Full timeJob Overview The primary objective of this role is to foster and maintain robust client relationships while providing strategic advice regarding policy modifications. Key Responsibilities Deliver outstanding service that surpasses client expectations through proactive and innovative solutions. Build and sustain constructive working relationships...
-
IT Services Consultant
1 week ago
Pretoria, Gauteng, South Africa Netsurit Full timeJob Title: Tier 2 Client Service ConsultantAt Netsurit, we are seeking a highly skilled and experienced IT Services Consultant to join our team. As a key member of our client services team, you will be responsible for providing high-end technical support to our clients, including design and implementation of projects, infrastructure security analysis, and...
Client Service Consultant
3 months ago
Job Details:
Title: Client Service Consultant
Location: Pretoria, Gauteng
Permanent: Yes
Full time: Yes
Industry: Insurance
Salary / CTC: R 18 000
Reports to: Call Centre Manager
Job Description:
The overall purpose of the Client Service Consultant is to provide exceptional customer service by ensuring all interactions with clients (making and taking calls, e-mails, faxes) are underpinned by Our Client’s Service excellence ethos and are focused on resolving their issues, protecting their dreams, and servicing all their relevant needs efficiently and professionally.
Roles and responsibilities
- Provide excellent customer service in a professional manner and compliant with quality and performance standards.
- Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.
- Ensure your own full understanding of the features and benefits of all our products when interacting with customers.
- Ensure that the customer understands the product.
- Respond to customer queries and address service complaints timeously.
- Build positive customer relations.
- Solve or escalate customer queries and complaints timeously.
- Adhere to agreed processes to deliver operational results.
- Prioritise and function positively under pressure.
- Maintain efficient workflow and administrative processes and comply with internal SLAs.
- Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients.
- Recording accurate notes on all systems as required.
- Ensure adherence to call back times and regular follow up when liaising with clients.
Minimum required qualifications
- Grade 12
- RE5
- 150 FAIS credits
Minimum required experience
- Experience in short- and or long-term insurance products.
- Minimum 2 years’ experience in a Customer Service role in an insurance call centre environment (with references).
Skills required
- Specialist knowledge and skills with regards to Insurance policies/ procedures.
- Computer Literate (Excel, Word & Outlook).
- Excellent verbal, written and numeracy skills.
- Excellent telephonic sales and service ability.
- Vernacular an advantage.
- Understand importance of confidentiality with regards to clients’ financial information.
- Reside within a 30km radius of Menlyn Mall
The incumbent may be required to perform job related tasks other than that which is specified in this job description. This job description is subject to regular review.
