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Client Service Consultant

3 months ago

Pretoria, South Africa Dante Personnel Full time
Minimum requirements:
  • Re 5 Qualification
  • Grade 12
  • 150 FAIS credits
Responsibilities:
  • Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.
  • Ensure your own full understanding of the features and benefits of all our products when interacting with customers.
  • Ensure that the customer understands the product.
  • Respond to customer queries and address service complaints timeously.
  • Build positive customer relations.
  • Solve or escalate customer queries and complaints timeously.
  • Adhere to agreed processes to deliver operational results.
  • Prioritise and function positively under pressure.
  • Maintain efficient workflow and administrative processes and comply with internal SLAs.
  • Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients.
  • Recording accurate notes on all systems as required.
  • Ensure adherence to call back times and regular follow up when liaising with clients.
  • Provide excellent customer service in a professional manner and compliant with quality and performance standards.
  • Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.
  • Ensure your own full understanding of the features and benefits of all our products when interacting with customers.
  • Ensure that the customer understands the product.
  • Respond to customer queries and address service complaints timeously.
  • Build positive customer relations.
  • Solve or escalate customer queries and complaints timeously.
  • Adhere to agreed processes to deliver operational results.
  • Prioritise and function positively under pressure.
  • Maintain efficient workflow and administrative processes and comply with internal SLAs.
  • Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients.
  • Recording accurate notes on all systems as required.
  • Ensure adherence to call back times and regular follow up when liaising with clients.

Consultant: Zanett van Wijk - Dante Personnel Pretoria Faerie Glen