Head of Customer Service

Job Title: Head Customer Support ServicesAbout the Job:We are seeking an experienced Head of Customer Support Services to lead our customer operations and enhance the user experience of our growing platform and team. Key Responsibilities:Supervise day-to-day operations in the customer services department, including hiring, training, and performance...

About the RoleWe are seeking a highly skilled Head Customer Support Services to lead our customer operations team in a fast-paced fintech environment.The ideal candidate will have a minimum of 6 years of supervisory experience in customer support services, with a strong background in B2C customer support, particularly in fintech, e-commerce, or similar...

Key Responsibilities & AccountabilitiesSupervise day-to-day operations in the customer services department including hiring, training, and performance management.Weekly preparation of team operations meeting reports to include clear KPIsManage cost and efficiency within the department including workflow and process enhancement. Troubleshoot customer tech...

Key Responsibilities & Accountabilities Supervise day-to-day operations in the customer services department including hiring, training, and performance management. Weekly preparation of team operations meeting reports to include clear KPIs Manage cost and efficiency within the department including workflow and process enhancement. Troubleshoot customer tech...

The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit. The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives....

Key Responsibilities & AccountabilitiesThe Head of Customer Services will oversee the day-to-day operations of the customer services department, including hiring, training, and performance management. This role requires strategic thinking, excellent communication skills, and the ability to lead a team to deliver exceptional customer service.Key...

**Requirements**: - A minimum of 5 years of experience in leading large-scale customer contact centres/operational centres/call centres with inbound capabilities - Proven track record of effectively managing and leading diverse teams, particularly in high-pressure environments, with a focus on nurturing talent and driving performance - Strong analytical...

**Job Number** - 71269 **Job Type** - Permanent **Job Title** - Customer Service/Procurement Administrator **Computer Skills** - MRP,MS Office **Industry** - Electrical/Electronic Manufacturing **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - Reporting to: Spare Parts Co-ordinator- Purpose: To provide excellent customer service...

**We at MTNSA are a purpose and value-led organisation.** **At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired...

Customer Service Advisor ✨ Join the Team and Make a Difference!✨ Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium...

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:1. customer loyalty management,2. customer relationship management3. and customer value...

**Head of Clinical Services - Indian Ocean Islands** **One of our International Client a Hospital Group has an opening for the Head of Clinical Services, who will work with the Head of Nursing and Head of Medical Services to deliver strong leadership and engaging communication amongst our staff, patients, doctors, and hospital.** **As a key member of the...

Head, Governance Research, Reporting and Advisory Services Job Overview Business Segment: Group Functions Location: ZA, GP, Johannesburg, Baker Street 30 To provide dedicated services to the Standard Bank Group Secretary to provide corporate governance advisory, research and reporting services to Group Governance; support the Group Secretary with the...

See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000...

**JOB PROFILE**: - Job Title: - Head of Infrastructure Services- Division: - Infrastructure Services- Subdivision: - Core Infrastructure- Reports to: - Chief Technical Officer**WORKING RELATIONSHIPS**: - Internal: - Sales - Finance - Projects - Customer Support - Customer Operations - Infrastructure Services - Human Resources - Management - External: -...

**RESPONSIBILITIES: You will be responsible for**: - Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track. Do a spot check on a specific area to report to Commercial / Production and Unit Manager, report to General Manager if critical. - Ensure that a complete food testing is done weekly on all major...

- As Head of the School of Clinical Medicine, you will have the chance to shape the future of healthcare education and research, collaborating with a dynamic team to enhance the school's relevance and effectiveness in the field. **Responsibilities**: The Head of the School will be responsible for providing the academic vision and leadership required to...

Job DescriptionAs the Head of Customer Hardships Technology at Planet10, you will be responsible for leading the technical squad to design, implement, and maintain customer hardships technical solutions. Your expertise will ensure effective and stable operations, fast turn-around time for changes, and the delivery of best-in-class customer experience.Key...

About the RoleAs a key member of the MTN team, you will be responsible for leading the development and implementation of customer experience strategies that drive business growth and customer satisfaction.Main Responsibilities:Customer Experience Strategy Development: Develop and implement customer experience strategies that align with the company's overall...

We are seeking a seasoned professional to lead our customer service team as the Customer Service Director in our Johannesburg office. This is an exciting opportunity for a strategic leader who can drive excellence, innovation, and customer-centric strategies in the rapidly growing iGaming industry.The successful candidate will play a crucial role in ensuring...