Current jobs related to Head of Customer Service - Johannesburg - Initiate International

  • Head of Acquisition

    4 months ago

    Johannesburg, South Africa Head of Digital Full time

    ur client a reputable gaming industry currently seeks a Head of Aquisitions Paid media for a strategic, data-driven & creative Head of Acquisition. We're looking for the best in the business and someone who has deep exposure to working within a digitally native business. The Head of Acquisition will report to the Chief Growth Officer and will work...

  • Head of Customer Support Services

    4 days ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job Title: Head Customer Support ServicesAre you a seasoned customer support professional looking for a new challenge? We have an exciting opportunity for a Head Customer Support Services role at a leading fintech company.About the Role:We are seeking a highly experienced and skilled customer support leader to join our team. As a Head Customer Support...

  • Customer Support Services Head

    2 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Full time

    Job Title: Customer Support Services HeadWe are seeking an experienced leader to head our customer support services team. As a key member of our organization, you will be responsible for leading the customer operations and enhancing the user experience of our growing platform and team.Key Responsibilities:Supervise day-to-day operations in the customer...

  • Head of Customer Support Services

    1 week ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job Title: Head of Customer Support ServicesWe are seeking a highly skilled and experienced Head of Customer Support Services to join our team at Kontak Recruitment. As a leader in the fintech space, we empower individuals to manage and transfer money through an advanced app.About the Role:The successful candidate will be responsible for leading the customer...

  • Head: Customer Support Services

    4 months ago

    Johannesburg, South Africa Recruitment Full time

    Head: Customer Support Services (FinTech) (JB4497)Rosebank; JohannesburgR65 000 - R80 000 CTC per monthPermanentAn innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team.As a top player in the financial apps sector, this is a unique opportunity to join a forward-thinking company poised to become a major player in...

  • Head of Customer Support

    2 months ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head’s core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team. The Key Responsibilities for...

  • Head of Customer Support

    2 months ago

    Johannesburg, South Africa Fempower Full time

    Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head’s core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team. The Key Responsibilities for...

  • Head of Customer Support

    2 months ago

    Johannesburg, South Africa Fempower Personnel Full time

    Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head’s core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team. The Key Responsibilities for...

  • Head of Customer Support

    2 months ago

    Johannesburg, South Africa Fempower Full time

    Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head’s core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team. The Key Responsibilities for...

  • Head of Customer Success

    2 months ago

    Johannesburg, South Africa TalentintheCloud PTY Limited (trading as titc.io) Full time

    An innovative company whose core business is that of a digital app is looking for a Head of Customer Services to join their tight knit team. They are features amongst the Top 30 financial apps in South Africa today.Position Overview:The Head of Customer Support plays a crucial role in ensuring customer satisfaction and enhancing the overall userexperience....

  • Head of Customer Success

    2 months ago

    Johannesburg, South Africa TalentintheCloud PTY Limited (trading as titc.io) Full time

    Job DescriptionAn innovative company whose core business is that of a digital app is looking for a Head of Customer Services to join their tight knit team. They are features amongst the Top 30 financial apps in South Africa today.Position Overview:The Head of Customer Support plays a crucial role in ensuring customer satisfaction and enhancing the overall...

  • Head of Digital Marketing

    4 months ago

    Johannesburg, South Africa Head of Digital Full time

    Qualifications Google certified and or working towards Facebook Blueprint certified and or working towards 3-year Degree or Diploma in Business and Marketing Management will be advantageous - Work experience 7 - 10 years’ experience in Paid Media Campaign Management and Lead Generation of which 4 - 5 years must have been in a Paid Media management...

  • Head of Customer Experience

    10 hours ago

    Johannesburg, Gauteng, South Africa Fempower Full time

    Customer Support Leadership OpportunityFempower is seeking a seasoned professional to lead our customer support team. As Head of Customer Support, you will be responsible for delivering exceptional customer experiences and driving business growth through effective support strategies.Key Responsibilities:Team Leadership: Supervise and manage a team of...

  • Customer Service Advisor

    1 day ago

    Johannesburg, South Africa Shorza Full time

    Customer Service Advisor ✨ Join the Team and Make a Difference!✨ Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium...

  • Head: Customer Service Centre

    4 months ago

    Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    **Requirements**: - A minimum of 5 years of experience in leading large-scale customer contact centres/operational centres/call centres with inbound capabilities - Proven track record of effectively managing and leading diverse teams, particularly in high-pressure environments, with a focus on nurturing talent and driving performance - Strong analytical...

  • Customer Service/procurement Administrator

    4 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71269 **Job Type** - Permanent **Job Title** - Customer Service/Procurement Administrator **Computer Skills** - MRP,MS Office **Industry** - Electrical/Electronic Manufacturing **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng - Reporting to: Spare Parts Co-ordinator- Purpose: To provide excellent customer service...

  • Customer Service Representative

    4 months ago

    Johannesburg, South Africa Motus Aftermarket Parts Full time

    **Motus Aftermarket Parts** is searching for a **Customer Service Representative** to join the team in **Meadowview-Head Office.** The primary focus of this role is to offer support to the Midas and MCID (Midas Corporate Image Division) franchise in the forms of customer service to consumers as well as franchisees. **Qualifications & Experience**: -...

  • Head of Legal Advisory Services

    3 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Job SummaryWe are seeking a highly experienced and skilled legal professional to join our team at Standard Bank of South Africa Limited as a Head of Legal Advisory Services. The successful candidate will be responsible for providing expert guidance and support to the legal entity, engaging in complex litigation and dispute resolution, and protecting the...

  • Head of Customer Experience

    4 months ago

    Johannesburg, South Africa EMPIRE RECRUITMENT Full time

    The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:1. customer loyalty management,2. customer relationship management3. and customer value...

  • Head of Clinical Services

    4 months ago

    Johannesburg, South Africa Truniq Professional Services Full time

    **Head of Clinical Services - Indian Ocean Islands** **One of our International Client a Hospital Group has an opening for the Head of Clinical Services, who will work with the Head of Nursing and Head of Medical Services to deliver strong leadership and engaging communication amongst our staff, patients, doctors, and hospital.** **As a key member of the...

Head of Customer Service

4 months ago

Johannesburg, South Africa Initiate International Full time

Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Head of Customer Service, where you’ll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you’re a dynamic and strategic leader looking for a career-defining opportunity, then this is the job for you.

Your key job responsibilities as the Head of Customer Service in Johannesburg will include:

  • Supervise day-to-day operations in the customer services department including hiring, training, and performance management
  • Monitor customer interactions and ensure high levels of customer satisfaction
  • Maintain consistent and excellent customer support standards
  • Developing and implementing customer service strategies to enhance customer satisfaction and loyalty and ensuring alignment to the company’s overall business goals
  • Manage and create effective customer service procedures, policies, and standards
  • Efficiently manage and motivate customer service agents, promoting rapport building with the team and its customers
  • Optimise response times to inquiries and provide timely resolutions
  • Ensure adherence to regulations and responsible gambling practices
  • Foster effective collaboration with other departments to gather customer feedback and improve the overall user experience and implement customer-centric initiatives
  • Track key performance indicators and generate insightful reports for management
  • Identify customer service trends and recommend improvements by staying up to date with the best practices in customer service globally
  • Provide ongoing training and development opportunities for the team


Requirements

Requirements for this Head of Customer Service job in Johannesburg:

  • Good working knowledge of the online gaming industry
  • Customer Support management experience required including experience in the setup of a call centre
  • Working knowledge of customer service software, databases, and tools
  • Ability to think strategically and lead effectively
  • Availability for shift work, including weekends and public holidays
  • Customer service software proficiency
  • Working knowledge of CS databases and tools
  • Proficiency in data analysis

Desirable Criteria:

  • Experience in responsible gambling and problem gambling analysis
  • Experience in customer interaction with problem gamblers
  • Awareness of fraud prevention and anti-money laundering measures

If you meet the above requirements for this Head of Customer Service job in Johannesburg, we would like to hear from you.