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Head of Customer Experience

7 months ago

Johannesburg, South Africa EMPIRE RECRUITMENT Full time

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:

1. customer loyalty management,

2. customer relationship management

3. and customer value management

Qualifications/ Experience

  • Strong understanding of Telco/ eCommerce operations
  • The ideal candidate should have 7 to 10 years of marketing and customer strategy, or trade marketing experience, managing direct-to-consumer programs including CRM, loyalty customer programs, customer promotions, and any other relevant experience driving customer lifetime value in both digital and traditional areas.
  • Experience in building co-marketing partnership plans will be advantageous.
  • Multifunctional experience within marketing and sales to ensure rollout plan adoption and plan integration.
  • Proficient with PowerPoint, Excel, Word, and MS Project
  • Relevant qualifications will be advantageous.