Head of Customer Experience

Division Tertiary Business Unit Capsicum Culinary Studio Minimum experience Entry Level Company primary industry Hospitality Job functional area Customer Service **CUSTOMER EXPERIENCE ADMINISTRATOR** Johannesburg To manage the front-of-house duties and responsibilities at the welcoming area of the campus. To answer all telephonic calls in a...

Division Tertiary Business Unit Capsicum Culinary Studio Minimum experience Entry Level Company primary industry Hospitality Job functional area Customer Service **LOCATION** West Rand campus To manage the front-of-house duties and responsibilities at the welcoming area of the campus, answer all telephonic calls in a professional manner and route the...

**CUSTOMER EXPERIENCE ADMINISTRATOR** Johannesburg To manage the front-of-house duties and responsibilities at the welcoming area of the campus. To answer all telephonic calls in a professional manner and route the calls to the required extension.To provide efficient ad hoc administrative support to the Campus Head and Customer Relations Officer. **KEY...

Key Responsibilities:• Develop comprehensive customer journey maps to identify pain points and areas for improvement.• Collaborate with cross-functional teams to design and implement effective customer experience strategies.Requirements:• Tertiary qualification in Marketing, Business Management, or a related field.• 1-3 years of experience in a...

Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Head of Customer Service, where you’ll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If...

About the RoleWe are seeking a highly skilled Customer Journey Mapping: Manager to join our team at Ad Talent. This is a key role in our organization, and we are looking for someone who can translate corporate strategy into effective customer experience plans.Key ResponsibilitiesDesign and implement exceptional customer journeys across our non-remittance...

We are seeking a Customer Experience Strategist to join our team at Ad Talent. This role involves designing and implementing exceptional customer journeys.The ideal candidate will work closely with the Head of Customer Experience to translate corporate strategy into effective customer experience plans.Key Responsibilities:Analyse customer life cycles and...

Customer Experience ManagerAs the Customer Experience Manager for RTT's Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational...

Customer Experience ManagerAs a key member of our Logistics Control Center team, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational challenges, manage...

Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head’s core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team. The Key Responsibilities for...

Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head’s core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team. The Key Responsibilities for...

Our client within the FinTech space is seeking a Head of Customer Services to join their team in JHB North on a permanent basis. The Head’s core focus will be to bring exceptional customer satisfaction and enhancing user experience through multiple support channels. You will also be tasked to grow the customer service team. The Key Responsibilities for...

**LOCATION** West Rand campus To manage the front-of-house duties and responsibilities at the welcoming area of the campus, answer all telephonic calls in a professional manner and route the calls to the required extension & provide efficient ad hoc administrative support to the Campus Head and Customer Relations Officer. **KEY RESULT AREAS** - Manage the...

The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit. The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives....

Job Title: Head Customer Support ServicesAbout the Job:We are seeking an experienced Head of Customer Support Services to lead our customer operations and enhance the user experience of our growing platform and team. Key Responsibilities:Supervise day-to-day operations in the customer services department, including hiring, training, and performance...

Empire Recruitment is seeking an experienced leader to head our customer experience efforts. This is a critical role that requires a deep understanding of how to drive customer satisfaction and loyalty.About the RoleThe Experience Director, Customer Delight will be responsible for creating a world-class customer experience across all touchpoints. This...

Job Description This role entails: Driving the Strategy of the CX Enabler into the segment, specifically relating to maturing CX in the dimensions of Culture, Enablement and Design. This will also involve supporting the CX Specialist design team in delivering prioritised experiences that are consistent, contextual & carefully connected, facilitating CX Fest...

Job Title: Head Customer Support ServicesRosebank, Johannesburg (Office Based)Job Summary:We are seeking a highly experienced and skilled Head of Customer Support Services to lead our customer operations and enhance the user experience of our growing platform and team.Key Responsibilities:Supervise day-to-day operations in the customer services department,...

- As Head of the School of Clinical Medicine, you will have the chance to shape the future of healthcare education and research, collaborating with a dynamic team to enhance the school's relevance and effectiveness in the field. **Responsibilities**: The Head of the School will be responsible for providing the academic vision and leadership required to...

Customer Service Leadership OpportunityInitiate International seeks an experienced Head of Customer Service to lead our customer support team in Johannesburg. As the driving force behind our customer-centric strategies, you will be responsible for ensuring customer satisfaction and enhancing the overall user experience.Key Responsibilities:Strategic...