Relationship Manager

6 months ago

Johannesburg, South Africa Bidvest Bank Full time

Primary Purpose

To generate revenue for Bidvest Bank by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.

Minimum Requirements

  • Mandarin Speaking

Qualifications

  • Matric
  • NQF5 - National Diploma –
  • Finance/Certificate in Banking
  • FAIS RE5 Completed within allocated time- lines as prescribed by FSCA
  • Recognized as per FSCA Relevant Financial qualification

Experience

  • 2 years, Previous Business Banking and Relationship Management Sales experience, with exposure to financial services

Competencies

Knowledge

  • Sound understanding of business banking sales
  • Customer relationship Management
  • Good knowledge of sales and service principles

Technical

  • Negotiating skills
  • Presentation skills
  • Good Communication Skills
  • Networking ability
  • Ability to sell

Personal

  • Own vehicle and valid driver's license
  • Business Acumen
  • Attention to detail
  • Time management (planning skills)
  • Teamwork
  • Self-motivated
  • Resilient

Duties and Responsibilities 

FINANCE

Sales

  • To proactively cold call and find new clients for Bidvest to meet the monthly revenue
    target
  • To educate and promoting Bidvest Bank's full product offering to clients to maximize the
    revenue that can be generated
  • Manage the profit margins through providing clients with comparative information on
    rates and obtaining the best rates for specific banking products
  • Track, control and influence sales activities with the specific aim to increase sales
    efficiencies of the team.
  • Actively grow the client base by agreed target of new acquisitions a month in order to
    achieve the sales target

Portfolio Management

  • Monitor, track and report on sales activity on a periodic basis and to ensure action is
    taken to meet sales targets.
  • Identify opportunities for cross selling and referrals to other product lines through
    developing a good understanding of client needs
  • New revenue opportunities are identified and customer feedback on product

Risk Management

  • Comply with governance in terms of legislative and audit requirements
  • Understands clients risk profile and balance for individual clients by optimising product
    mix

CLIENT CENTRICITY

Client Service

  • Correctly anticipating and interpreting the clients' business requirements in order to get
    them to bank with Bidvest Bank, sell right product to right client and ability to close deals
  • Providing relevant timeous solutions to the client through researching the client's
    business in relation to the current economic climate and educating the client on Bidvest's
    products
  • Providing excellent service that will result in client referrals and new business
  • Taking on the role as the primary point of contact for the client, ensuring excellent service
    levels and quality to clients to ensure the retention of the client and a long term working
    relationship
  • Continuous face to face and telephonic interaction with clients in order to pre-empt and
    proactively address their needs
  • Assist the client with innovative ways to gain maximum benefit from the products e.g.
    offering right product at right time
  • Pro-actively manage the review process of clients' facilities, checking, submitting and
    motivating the business case for approval to credit and legal departments to achieve
    renewal in the necessary time period. (Providing all necessary documents)
  • Train and assist the client on the necessary systems / processes to deal with the Bank in
    the most efficient way, client education
  • Continual awareness of what is going on in the market and economy to provide relevant
    advise to the client at all times
  • On-boarding – signing up client for first time, following the correct processes in terms of
    compliance, credit application and obtaining the facility with the relevant internal
    department

Admin Support

  • Provide relevant reports in order to track progress
  • Review the client files and ensure client information updated
  • Update and manage all client interaction on the CRM system

INTERNAL PROCESSES

Process Management

  • Successful relationship building with legal, credit, Internal bankers, back office and
    Treasury in order to achieve clients' needs
  • Work with legal and credit to ensure that all necessary documents are in place and
    delivered to clients
  • Assist with SARB applications
  • Follow up with all parties to ensure that queries are resolved

Training

  • Manage own development to increase own competencies
  • Ensure all ‘other' product training is completed, to equip for cross-selling opportunities
  • Ensure all Bidevst Bank mandatory training i.e. Anti-Money Laundry is completed
  • Training and keep abreast with FICA, PoPI compliance and legislation
  • Meet training deadlines as outlined in PDP
  • Keeping abreast of Compliance (FICA) requirements
  • Knowledge of Banking products and channels
  • FAIS compliance
  • Understand the sales cycle

This position is advertised in line with our commitment to Employment Equity.

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