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Relationship Manager

1 month ago

Johannesburg, South Africa FirstRand Full time

Job Description

Hello Future Relationship Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Manage the migration of accounts from transactional to Self Service
- Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
- Ensure effective Data Management by ensuring expired limits are attended to against set target.
- Prepare credit proposals for review by the Credit Product House.
- Monitor and evaluate the organisation's success in managing its legal and compliance risks for the Portfolio of Business Account
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
- Grade 12 or NQF level 5 qualification
- A minimum of 3-5 years within a sales environment, a good knowledge of the residential lending (Home loans) environment an understanding of the credit environment that impacts residential lending.

You will have access to:

- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you are:

- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment

Job Details

Application Closing Date

24/05/24