Client Relationship Officer

Found in: Talent ZA C2 - 2 weeks ago

Johannesburg, South Africa National Risk Managers Full time
A Medical Insurance Company based in Benoni, Gauteng is looking for a Client Relationship Officer. The Client Relationship Officer will provide support, manage the client relationship and address any client issue that may arise.  Assist with support to the members registered on our plans.

Key Responsible Areas
  • Build relationships with the Employers
  • Deal with all day to day activities that the employer may require
  • Provide customer care support to members/companies
  • Conduct general administrative duties
 
Tasks
Build relationships with the Employers
  • Build ongoing relationships with key stakeholders at clients
  • Be assigned and responsible for an assigned group of companies dealing with interalia:
    • Check that New Companies are captured correctly on CRM
    • Maintenance of the assigned companies information
    • Compliance with FICA regulations
    • Capture of new member applications and ongoing applications.
    • Confirm that all the necessary member information is received from the assigned company
    • Check that policies are captured correctly and correct any errors
    • Confirm new memberships by sending a membership certificate to the Company together with the expected premium.
    • Request membership packs from fulfilment and ensure all information is accurately reflected
    • Responsible for delivering the Welcome packs to the company
  • Responsible for all necessary communication is sent to the assigned company contact
  • Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously
 
Dealing with all day to day activities that the employer may require
  • Daily servicing of employers
  • Assist with any issue an Employer may have around the membership of their employees on the cover
  • Check monthly employee schedules for accuracy
  • Provide monthly interaction with the client
 
 Provide customer care support to members/companies
  • Provide customer care support to members/companies
  • Assist with all forms of enquiries from customers and management (telephonic and email)
  • Be responsible along with other teammates for the inbound calls for all lines assigned to Group Schemes
  • Assist with the Please Call Me numbers
  • Notify Finance of any new members, member additions or cancellations for the companies
  • Monthly checking of the Bordereau to ensure it matches the CRM system
  • Monthly checking of the assigned companies Bordereau to ensure that the amounts are correct
  • Ensure that membership movements are correctly received by the various Providers (PPN,Mediscor, PAMC, DRC, Specsavers)
  • Regular contact with assigned company contacts doing general PR calls
  • Assist any group scheme member with any query or claim that may be received by the department, follow up and provide feedback to the relevant party
  • Ensure that treating customers fairly is adhered to at all costs
 
Conduct general administrative duties
  • Perform any other task entrusted by Management
  • Ensure that the necessary departmental reporting is adhered to
  • Provide support and assistance to the Sales Executives and Take on Team

  • Client Relationship Manager

    3 days ago

    Johannesburg, South Africa POP WAREHOUSE (Pty) Ltd Full time

    **Job Description - Client Relationship Manager** Job Summary: - Maintain the company’s existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner Reporting Structure: - Reports into National Head of Client Services Min Qualifications - Matric (with Maths) with...

  • Client Relationship

    20 hours ago

    Johannesburg, South Africa The Corporate Circle Full time

    Job Overview **Date Posted**: Posted 3 hours ago **Location**: Johannesburg, Gauteng **Job Title**: Client Relationship / Practice Manager **Salary**: R35,000 **Education Level**: Bachelors Degree **Job Level**: Senior **Minimum Experience**: 5- 7 Years Client Relationship / Practice Manager - Johannesburg. A Client Relationship / Practice Manager...

  • Client Relationship Associate

    1 week ago

    Johannesburg, South Africa Seriti Full time

    Job Title: Client Relationship Associate Job Summary: We are seeking a Client Relationship Associate to help us expand our land securement portfolio and maintain strong relationships with our existing clients and landowners in the Renewable Energy sector. The Client Relationship Associate will work closely with the Development team on Business Development...

  • Client Relationship Associate

    1 week ago

    Johannesburg, South Africa Seriti Full time

    Job Title: Client Relationship Associate Job Summary: We are seeking a Client Relationship Associate to help us expand our land securement portfolio and maintain strong relationships with our existing clients and landowners in the Renewable Energy sector. The Client Relationship Associate will work closely with the Development team on Business Development...

  • Client Relationship Liaison

    2 days ago

    Johannesburg, South Africa EnableSA (Pty) Ltd Full time

    Our national client has a opening for a experienced Customer Relationship Liaison to join the Johannesburg team - Develop and implement strategies for improving customer satisfaction and retention. - Respond to customer inquiries and complaints in a timely and professional manner. - Analyse customer feedback and use it to advise the various teams of how to...

  • Client Relationship/Practice Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa The Corporate Circle Full time

    Client Relationship/Practice Manager. R 35 000 CTC. Sandton. B Com or Equivalent degree with experience in the financial/investment/wealth management environment. Outstanding customer relationships with excellent communication skills. Excellent attention to detail and ability to ensure compliance. Ability to serve as a liaison between all stakeholders whilst...

  • Relationship Officer

    2 days ago

    Johannesburg, South Africa Nedbank Full time

    **Requisition Details & Talent Acquisition Consultant** - REQ 119943 Thembi Mtshali- Job Family- Sales And Services - Career Stream- Relationship Management - Leadership Pipeline- Manage Self: Technical **Job Purpose** - To be the direct contact between the external customer and Nedbank to build and maintain relationships according to Nedbank customer and...

  • Client Relationship Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Dante Personnel Full time

    Minimum requirements: Grade 12/ MatricLLB qualification and being an Admitted Attorney will be beneficialMinimum 5 years' experience working with Third Party Litigation namely RAF and Medical negligence casesExperience supervising junior staff membersHigh organizational and strong attention to detail skillsAvailable to travel when necessaryMain Duties and...

  • Senior Client Relationship Manager

    2 days ago

    Johannesburg, South Africa Kaelo Full time

    Company Description Kaelo provides **essential healthcare solutions** ensuring the **physical and psychosocial wellbeing** of **all South Africans** towards **lasting social change**. **Job Description**: **Purpose** The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on...

  • Junior Client Relationship Manager

    2 weeks ago

    Johannesburg, South Africa Kaelo Full time

    **Company Description** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee...

  • Esg - Client Relationship Manager

    1 week ago

    Johannesburg, South Africa Apex Group Full time

    ESG - Client Relationship Manager Location: Johannesburg, South Africa Date Posted: Mar 2, 2023 **Description** **ESG** **Client** *** **R** **elationship Manager*** **Location**: Johannesburg, South Africa**Department**: ESG**Employment Type**: Full Time, Permanent*** **The role and key responsibilities**: - The fast-growing ESG (Environmental, Social...

  • Client Relationship Officer

    Found in: Whatjobs ZA C2 - 6 days ago

    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas Build relationships with the Employers Deal with all day to day activities that the employer may require Provide customer care support to members/companies Conduct general administrative duties Tasks Build relationships with the Employers Build ongoing relationships with key stakeholders at clients Be assigned and responsible for an...

  • Client Relationship Officer

    Found in: Adzuna ZA B C2 - 1 week ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Key Performance Areas Build relationships with the EmployersDeal with all day to day activities that the employer may requireProvide customer care support to members/companiesConduct general administrative duties TasksBuild relationships with the EmployersBuild ongoing relationships with key stakeholders at clientsBe assigned and responsible for an assigned...

  • Client Relationship Officer

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Recru-it Full time

    Key Performance Areas Build relationships with the EmployersDeal with all day to day activities that the employer may requireProvide customer care support to members/companiesConduct general administrative duties TasksBuild relationships with the EmployersBuild ongoing relationships with key stakeholders at clientsBe assigned and responsible for an assigned...

  • Client relationship Manager – South Africa

    Found in: Whatjobs ZA C2 - 6 days ago

    Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRM Client relationship Manager South Africa Based in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...

  • Client relationship Manager – South Africa

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...

  • Client relationship Manager – South Africa

    Found in: Adzuna ZA B C2 - 1 week ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth understanding...

  • Client Relationship Management

    Found in: beBee S ZA - 4 weeks ago

    Johannesburg, South Africa Marsh Full time

    Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 76,000 colleagues advise clients in 130 countries. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses....

  • Mid Level Client Relationship Manager:

    3 days ago

    Johannesburg, South Africa iRam (Innovative Retail Account Management) Full time

    The Clients Relations Manager is responsible for creating and maintaining long-term relationships with clients. This includes resolving any issues that may arise to ensure clients are satisfied with the services provided, as well as management of operational resources, sales targets and reporting. The Client Relations Manager is also responsible for...

  • Client Service Officer

    2 days ago

    Johannesburg, South Africa Performit Personnel Full time

    We are looking for a Client Service Officer for a National Company in Johannesburg. **Purpose of the position**: The Client Service Officer (CSO) are required to establish good relationships with the company’s current client base. You act as the middle person between the Company and our client and are responsible to resolve any queries and issues that...