Client Relationship Manager

3 weeks ago

Johannesburg, South Africa POP WAREHOUSE (Pty) Ltd Full time

**Job Description - Client Relationship Manager**

Job Summary:

- Maintain the company’s existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner

Reporting Structure:

- Reports into National Head of Client Services

Min Qualifications
- Matric (with Maths) with a relevant degree/Diploma
- Minimum 5 years Relevant experience and proven track record in Client Relationship or Key Account management
- High computer competency in Excel; Word; PowerPoint required

Skill set & requirements
- Good Financial Acumen
- High computer literacy, understanding and proficiency
- Excellent written and verbal skills (English main business language)
- Strong interactive and co-ordination abilities
- Strong numeracy skills with demonstrated attention to detail
- Able to consistently work under pressure and meet deadlines
- People management & leadership skills
- Excellent organization and planning skills
- Must be accurate & detailed
- Ability to multitask in stressful situations
- High sense of urgency
- Ability to be effectively plan, organize, audit
- Must be prepared to work outside of business hours
- Ability to work quickly and accurately on an independent basis
- Display initiative to quickly identify and resolve variances, failures, and discrepancies
- Strong Problem-solving skills
- Ability to multitask in pressurized situations and trouble shoot
- Keen sense of urgency
- Strong cognitive processing ability

Job Description and Key responsibilities
- Managing the relationship with the client to high standards
- Interface with client and account co-ordinators
- Identifies and anticipate client requirements
- Determine availability and promotion of company services
- Mediates process, resolves issues
- Executes within the service level agreement
- Play major role in providing client consultation
- Knowledge and awareness of clients’ organization and structure
- Staying aware of client news and changes
- Maintenance of client records and updating of changes
- Communicates, monitors billing procedures
- Establishes and promotes goodwill with customer
- Reviews client history and contact customer as follow up activity
- Financial controls and ensuring responsible budget management at all levels
- Analyse and interpret key account performance information and ensure daily, weekly and monthly monitoring of relevant performance metrics
- Receive Client Planning requirements and translate into actionable, understandable distribution plans with realistic close off as required
- Self-measurement on service levels and presentation to line manager
- Act as a point of contact for ensuring excellence and accuracy in service and distribution feedback to client issues
- Communication of special invoicing requests from clients
- Ensuring that all outbound and inbound jobs are processed, actioned, and delivered on time according to orders placed by clients.
- Actioning quote requests from client suppliers for repairs and liaising with client on repairs required.
- Reports and updates to clients on items missing or damaged from events.
- Ensuring that all quotes submitted to clients are closed off with PO from client for invoicing
- Liaising with client and suppliers in the event of a call-out - both during office hours and after hours
- Tracking after hours and weekend installations and collections
- Running an Events Calendar and ensuring accuracy
- Ensuring data accuracy
- Ensuring that stock is cared for and kept safe
- Checking of POP Equipment and ensuring regular maintenance is performed
- Using a triage system for event prioritization and coordinating equipment for the events
- Reporting on damages monthly
- Reporting on redundant items monthly
- Ordering of consumables and tracking the use of consumables
- Contact sessions with Clients quarterly or as required
- Weekly planning session with EM’s, clients as required

**Salary**: R30,000.00 - R35,000.00 per month

COVID-19 considerations:
Not at present but this may change

Application Deadline: 2023/01/21
Expected Start Date: 2023/02/01

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