Client Relationship Liaison

3 weeks ago


Johannesburg, South Africa EnableSA (Pty) Ltd Full time

Our national client has a opening for a experienced Customer Relationship Liaison to join the Johannesburg team
- Develop and implement strategies for improving customer satisfaction and retention.
- Respond to customer inquiries and complaints in a timely and professional manner.
- Analyse customer feedback and use it to advise the various teams of how to improve products and services.
- Manage customer databases and keep accurate records of all customer interactions.
- Create job cards for service, maintenance, or equipment queries.
- Provide monthly reports on the various customer queries or complaints and facilitating the close out of those.
- Collaborate with other departments to ensure customer satisfaction, including sales, technical support, and equipment maintenance and installation teams.
- Identify and isolate critical queries to direct to the support teams for escalation and timeous resolution.
- Create and maintain a customer service manual to ensure consistent service across all teams.
- Handle escalated customer issues and work to resolve them in a timely and satisfactory manner.
- Stay up-to-date on industry trends and best practices for customer service.
- Grade 12 - Bachelors Degree in Business / Marketing or related - Minimum 3 years experience in customer service or public relations - Proficient in Microsoft Office (Power Point, Word and Excel) and customer service software at an intermediate to advanced level. - Experience in the optometric or healthcare industry an advantage.



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