Senior Client Relationship Manager

2 weeks ago


Johannesburg, South Africa Kaelo Full time

Company Description

Kaelo provides **essential healthcare solutions** ensuring the **physical and psychosocial wellbeing** of **all South Africans** towards **lasting social change**.

**Job Description**:
**Purpose**

The Client Relations Manager manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.
- Building and maintaining relationships with clients and key personnel within key account companies
- Conducting reviews and needs based research to ensure clients are satisfied with products and services
- Identify and implement up-sell and cross selling opportunities
- Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
- Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven
- Manage a portfolio of clients in accordance to the agreed Service Level Agreement
- Develop and enhance retention and growth strategies
- Develop, maintain and improve consistent client communication and engagements
- Track, measure and evaluate the effectiveness of CRM processes within each client
- Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
- Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
- Manage and strengthen the relationship with all clients in the portfolio
- Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
- Ensure that all events are monitored in accordance with the allocated budget
- Document all meetings and ensure clients receive feedback within agreed upon turn-around times
- Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

**Qualifications**:
**PERSON DETAILS : WORK EXPERIENCE**

**REQUIRED**

Customer facing experience

Health care industry experience

Facilitation and presentation experience

Service and sales experience

Event and knowledge management

**PREFERRED**

Education and or training background

**EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY**

**REQUIRED**

Grade 12 matric

**PREFERRED**

Relationship management

**TECHNICAL SKILLS OR KNOWLEDGE**

**REQUIRED**

Report writing skills

Process skills

PowerPoint and presentation skills

Additional Information

**Accountability**

**Action orientated**

**Communication**

**Business writing and presentation skills**

**Problem solving skills**

**Creative thinking**

**Strong relationship skills**

**Growth and development mind-set**

**Planning and organisation**

**Resilient and adaptive**

**Systems thinking and connecting ability**

**Professional and brand conscious**

Should you progress in the interview process, we may request special person information* from you. We strive to only gather this information during the offer stage and use encryption based software to protect this information.



  • Johannesburg North, South Africa CA Financial Appointments Full time

    My client in the Wealth space is seeking a Client Relationship Manager to join their team. **Responsibilities**: - Prepare client files for meetings - Update Xplan per company workflow procedure - Manage diary and control annual review process - Prepare and complete documents as required - Prepare new business and service packs handed to Administration...


  • Johannesburg, South Africa Dante Personnel Full time

    Minimum requirements: Grade 12/ MatricLLB qualification and being an Admitted Attorney will be beneficialMinimum 5 years' experience working with Third Party Litigation namely RAF and Medical negligence casesExperience supervising junior staff membersHigh organizational and strong attention to detail skillsAvailable to travel when necessaryMain Duties and...


  • Johannesburg North, South Africa Optential Consulting Full time

    **Christopher group is looking for a Client Relationship Manager: Inland Region!!!** **OVERALL RESPONSIBILITY**: This role is responsible for the creation of funding opportunities for Christopher Finance by means of effective and professional client relationships, analyzing and understanding the attorney RAF claim cases and assistance in the resolving of...


  • Johannesburg, South Africa Candidate Connect Full time

    Opportunity to join a quality distribution service team, in a **Client Relationship Manager** role, based in Randburg, Johannesburg. This team is looking for someone able to maintain and grow Corporate client accounts in a sustainable and positive manner. The business offering is an outbound solution for point of purchase material, and clients are primarily...

  • Senior Client Manager

    4 weeks ago


    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Senior Client Manager - Professional Indemnity** Specialist in Professional Indemnity? We are hiring! Aon South Africa is recruiting a Senior Client Manager - PI in the Professional Risks department based at our offices in Sandton. This is a hybrid role with the flexibility to work both virtually and from our Head office. The role...


  • Johannesburg, South Africa The Corporate Circle Full time

    Client Relationship/Practice Manager. R 35 000 CTC. Sandton. B Com or Equivalent degree with experience in the financial/investment/wealth management environment. Outstanding customer relationships with excellent communication skills. Excellent attention to detail and ability to ensure compliance. Ability to serve as a liaison between all stakeholders whilst...


  • Johannesburg, South Africa SavageOne Pty Ltd Full time

    Job Description:We are looking for a strategic and client-focused Senior Client Services Manager to oversee our client services department. As the Senior Client Services Manager, you will be responsible for managing client relationships, driving client satisfaction, and ensuring the successful delivery of our products or services. You will lead a team of...


  • Johannesburg, South Africa Aon Full time

    Client Relationship Advisor Aon South Africa is recruiting a Client Relationship Advisor in our Commercial department, based on a hybrid basis at our head offices in Sandton. The purpose of the role is to maintain, retain and service clients by improving day to day client relationships including servicing their portfolios. Aon is in the business...


  • Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...


  • Johannesburg, South Africa Adzuna ZA B C2 Full time

    Luxury Retail CRMClient relationship Manager South AfricaBased in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth understanding...


  • Johannesburg, South Africa Service Solutions Full time

    Luxury Retail CRM Client relationship Manager South Africa Based in Sandton Our client, a market leader in Luxury is seeking to employ a CRM for their 3 Luxury stores in South Africa. The candidate will be based in Sandton with travelling as required to other regions ( WC and KZN) A proven Luxury track record will be required, with an in depth...


  • Johannesburg, South Africa Guardian Recruiting Full time

    **_Job Specification_** Achieve and maintain clear understanding of context (social, functional and emotional), hire, solution implemented, desired progress, big and small jobs, IATJ plans as well as little hires in accounts. Develop, execute and maintain detailed account strategies Establish, maintain and nurture key strategic relationships with targeted...


  • Johannesburg, South Africa Tych Business Solutions Full time

    **Job ID**: 65935**Date Posted**: Posted 5 hours ago**Location**: Hybrid Johannesburg**Job Title**: 2X CLIENT ACCOUNT SENIOR MANAGER - HYBRID - JOHANNESBURG This role requires an experienced Account Manager who can act as a trusted client advisor and help unleash our client’s power to their clients by bringing them data driven insights, new ideas,...

  • Relationship Manager

    3 weeks ago


    Johannesburg, South Africa Ferva Business Partners Full time

    Role OverviewThe Relationship Manager is responsible for building and maintaining strong relationships with clients in the Insurance Industry. The Relationship Manager will work closely with the Product Managers to understand the data and details around lead volumes, lead costs, conversions and profitability as well as insights into why certain campaigns and...


  • Johannesburg, South Africa Nedbank Full time

    **Job Classification** - Job Family- Sales And Services - Career Stream- Relationship Management - Leadership Pipeline- Manage Self: Professional - FAIS Affected- FAIS Affected - Yes**Job Purpose** - To drive the Nedbank Insurance brand and support sales and service strategy in achieving targets.**Responsibilities**: - Administration and management of the...


  • Johannesburg, South Africa FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5% As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and...


  • Johannesburg, South Africa Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and...


  • Johannesburg, South Africa Dimension Data Full time

    **Job Profile Summary** Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of...


  • Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To manage the relationship with current potential customers to balance return on investment Negotiates and executes service level agreements - Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services - Management functions. -...