Mid Level Client Relationship Manager:
3 weeks ago
The Clients Relations Manager is responsible for creating and maintaining long-term relationships with clients. This includes resolving any issues that may arise to ensure clients are satisfied with the services provided, as well as management of operational resources, sales targets and reporting. The Client Relations Manager is also responsible for generating new business.
Responsibilities include (but are not limited to:
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams to address customers’ needs
**Requirements**:
- 1 year experience in client service management
- Strong verbal and written skills
- Ability to work well under pressure
- Retain environment / industry experience a plus
- Must have own reliable transport and valid drivers licence
**Job Type**: Permanent
**Salary**: R12,000.00 - R18,000.00 per month
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
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