Account Manager

2 weeks ago


Centurion, South Africa Metso Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 12/06/2024

We are seeking an Account Manager to join our Sales Team. The successful candidate will be responsible for building and maintaining active long-term relationships with key decision makers at customer site level and continuously promoting Metso’s value adding offering. The successful candidate will also help to create a healthy business with high customer satisfaction with the site accounts.

In this position, you will report to the Senior Sales Manager

This position is mainly located in Centurion, Gauteng – however travel into Zambia will be a requirement on a regular basis

TEAM YOU BELONG TO

You will join the Sales Team and work closely with internal and external stakeholders, such as Mining Customers, Engineering & Drawing Offices, Complex Proposals Commercial Team, Project Execution Team, Key Account Managers, Business Development Managers, Product Lines and Product Support Teams.

WHAT YOU WILL DO

Responsible to deliver improved customer satisfaction levels Support customers with areas of improvement and optimizations on their plants Responsible to deliver profitable business growth from allocated sites Responsibility to create the relationship with the key people at the site and share leads with the organization, connecting key interfaces Walk customer plants and generate leads to take forward Focus on after-market business, yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales Plans and has full visibility to the activities of any Metso function at the site Seeks and coordinates for best resources and channels to be used for customer facing activities Understands customer business and is capable to argue Metso’s added value Drives site sales activities together with cross organizational site account team and understands customer’s capex and opex related decisions and buying timetable Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan) Maintains and shares information of installed base, performance and shutdown schedules and plan Orchestrates customer satisfaction surveys and closed loop activities and ensures continuous improvement activities Supports Accounts Receivable and Payment Collections Active member of the MA Key Account/Global Key Account team I/A

WHO YOU ARE

Matric (Grade 12) Bachelors’ Degree BEng / BSc – Mechanical Engineering Minimum 2 to 3 years’ experience working on concentrator plants or experience in Sales or Account Management Experience working in a customer-focused and fast-paced professional environment Computer literate in Sales Force, Microsoft Excel, Word, Power BI and PowerPoint Strong negotiation and influencing skills, with the ability to build trust Strong communication skills and a serving leader

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

Customer-centric mindset, able to translate customer issues/needs into profitable business solutions Good interpersonal, communication, presentation & facilitation skills Highly motivated individual with the ability to work under pressure and meet deadlines Team player High attention to detail and accuracy Strong written and verbal communications skills are critical Prepared to work flexible work hours to meet deadlines when required Travelling into Africa will be a requirement Willingness to learn and continually improve own knowledge base Driven and independent self-starter focused on meeting or exceeding targets set
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