Account Manager
1 week ago
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- Job by industries
WHAT YOU WILL DO
- Responsible to deliver improved customer satisfaction levels
- Support customers with areas of improvement and optimizations on their plants
- Responsible to deliver profitable business growth from allocated sites
- Responsibility to create the relationship with the key people at the site and share leads with the organization, connecting key interfaces
- Walk customer plants and generate leads to take forward
- Focus on after-market business, yet is able to identify the investment/capex opportunities and is responsible to convey the customer requirement to capex sales
- Plans and has full visibility to the activities of any Metso function at the site
- Seeks and coordinates for best resources and channels to be used for customer facing activities
- Understands customer business and is capable to argue Metso’s added value
- Drives site sales activities together with cross organizational site account team and understands customer’s capex and opex related decisions and buying timetable
- Drives account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan)
- Maintains and shares information of installed base, performance and shutdown schedules and plan
- Orchestrates customer satisfaction surveys and closed loop activities and ensures continuous improvement activities
- Supports Accounts Receivable and Payment Collections
- Active member of the MA Key Account/Global Key Account team I/A
WHO YOU ARE
- Matric (Grade 12)
- Bachelors’ Degree BEng / BSc – Mechanical Engineering
- Minimum 2 to 3 years’ experience working on concentrator plants or experience in Sales or Account Management
- Experience working in a customer-focused and fast-paced professional environment
- Computer literate in Sales Force, Microsoft Excel, Word, Power BI and PowerPoint
- Strong negotiation and influencing skills, with the ability to build trust
- Strong communication skills and a serving leader
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