Aftersales & Continuous Support Administrator

7 months ago

Johannesburg, South Africa Telebest Full time

Job Title: Aftersales & Continuous Support Administrator

Location: Benoni

Overall Purpose of the Position: We are looking for a proactive Aftersales & Continuous Support Administrator to join our team. This role involves providing comprehensive administrative support to the aftersales and site services team. Key tasks include maintaining client databases, processing orders and returns, coordinating with suppliers, handling client inquiries, and assisting with data analysis and report creation.

Key Responsibilities:

  1. Administrative Support:

    • Maintain client databases and process orders and returns.
    • Coordinate with suppliers and handle client inquiries.
    • Assist in creating reports and analyzing data related to aftersales activities.

  2. Technical Support:

    • Provide technical support to clients, including answering questions, troubleshooting issues, and providing guidance on maintenance and repair procedures.
    • Respond to client inquiries via phone, email, or in-person.
    • Escalate technical issues to higher-level support teams when necessary.

  3. Customer Service:

    • Deliver excellent customer service by handling client inquiries and concerns professionally and promptly.
    • Resolve client complaints and ensure client satisfaction.
    • Develop and maintain positive relationships with clients.

  4. Warranty Claims and Returns Processing:

    • Process warranty claims and returns according to company policies.
    • Communicate with clients about the status of their claims and returns.
    • Maintain accurate records of warranty claims and returns.

  5. Repair and Maintenance Coordination:

    • Coordinate repair and maintenance services, including scheduling appointments with technicians.
    • Communicate with clients about the status of their repairs.
    • Ensure timely and satisfactory completion of repairs and maintenance services.

  6. Sales Support:

    • Provide product information and technical support to sales representatives.
    • Identify potential upsell and cross-sell opportunities.
    • Assist with sales presentations and demonstrations.

  7. Data Management and Analysis:

    • Maintain accurate and up-to-date client data.
    • Analyze client data to identify trends and opportunities for improvement.
    • Generate reports on client activity and trends.

Qualifications:

  • Academic: Diploma in Sales/Marketing or an Engineering-related Technical field.
  • Experience: One or more years in aftersales or customer services, with experience in a technical field being an advantage.

Essential Skills and Knowledge:

  • Excellent problem-solving skills to quickly analyze problems and provide solutions.
  • Basic technical understanding of the company's products and services.
  • Knowledge of engineering principles and technical products.
  • Familiarity with industry-specific regulations and standards related to warranties and repairs.
  • Strong communication, problem-solving, and interpersonal skills.
  • Proficiency in Microsoft Office applications and CRM software.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Basic understanding of sales and marketing principles.

Performance Deliverables:

  • Technical Support: Average response time, first contact resolution rate, and number of unresolved issues.
  • Customer Service: Client satisfaction, net promoter score, client retention, and follow-up support frequency.
  • Warranty and Claims Processing: Accuracy in processing, resolution rate of issues, and feedback frequency.
  • Repair and Maintenance Coordination: Timeliness and client satisfaction with repairs and maintenance.
  • Sales Support: Revenue generation from upselling, feedback to management, and sales team satisfaction.
  • Data Management and Analysis: Timeliness and frequency of reports, and feedback to management.

Apply Now: If you are a highly organized and detail-oriented professional with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.

  • Aftersales & Continuous Support Engineer.

    7 months ago

    Johannesburg, South Africa Telebest Full time

    Job Title: Aftersales and Continuous Support EngineerLocation: BenoniOverall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manager in both technical/engineering and administrative tasks. Key responsibilities include managing...

  • Senior Aftersales Support Professional

    1 month ago

    Johannesburg, Gauteng, South Africa Telebest Full time

    Job OverviewWe are seeking a highly skilled Senior Aftersales Support Professional to join our team at Telebest. This exciting opportunity offers a challenging and rewarding role for a dedicated professional looking to enhance client satisfaction and drive business growth.About the RoleThe successful candidate will be responsible for managing aftersales and...

  • Technical Support Administrator

    7 months ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Automotive Manufacturers (OEM) & Importers - Market Related | Negotiable - Job ref: OEM000096/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining an Automotive Manufacturer that seeks the expertise of a Head Office Technical Support Administrator - Minimum of 3 to 5 years’ experience in OEM Aftersales Technical...

  • Business Partner Aftersales

    7 months ago

    Johannesburg, South Africa Isuzu Motors South Africa Full time

    **Job Advert Summary**: **Competencies and Skills**: - Customer centricity - Self-Motivating/ Self Starter/ Self Driven - Target Driven and Action/Goal oriented - Creative thinking & innovation - Analytical, leadership and problem - Good interpersonal skills, written and verbal communication skills - Excellent customer Relationship management - Able to...

  • Aftersales Area Manager

    7 months ago

    Johannesburg, South Africa Motus Corporation Full time

    **Purpose** Provide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the dealer in achieving performance objectives according to OEM standards. **Position Overview**: **Purpose** Provide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the...

  • Administrative Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Telebest Full time

    **Job Overview:**We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Telebest. This role involves providing comprehensive administrative support to the aftersales and site services team.Key Responsibilities:Administrative Support:Maintain accurate client databases and process orders and returns...

  • Aftersales Vehicle Parts Planner

    8 months ago

    Johannesburg, South Africa SydSen Recruit Full time

    Aftersales Vehicle Parts Planner (Specialist) - Johannesburg Our client in the Automotive Industry is looking for a ** Aftersales Vehicle Parts Planner **in the ** Johannesburg **area to join their team **Job Summary**: The role is responsible for Planning, purchasing, stock control of vehicle parts. The role handle dealership queries and increase parts...

  • Aftersales Technician

    6 months ago

    Johannesburg, South Africa Signal Hill Products Full time

    **Maxwell and Sparks is looking for a Aftersales Technician!!!** **Duties & Responsibilities** - Travelling to various client sites to perform repairs and maintenance of lithium-ion battery systems and chargers for forklifts and other materials handling equipment. - Communicating with end users to quickly establish root problems with equipment. - Providing...

  • Waste Manager

    7 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 70650 **Job Type** - Permanent **Job Title** - Waste Manager **Computer Skills** - Ms Office **Industry** **City** - Johannesburg (Incl. Northern Suburbs) **Province** - Gauteng **Primary Purpose of the Job** - Manage Waste Partners on behalf of the Company. - Manage your Waste Partner Assistant’s day to day functions and accuracy...

  • Service Bookings: Administrator

    6 months ago

    Johannesburg, South Africa Motus Corporation Full time

    Motus Renault Bryanston has an opportunity available for a SERVICE BOOKINGS ADMINISTRATOR. The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the...

  • Service Bookings Administrator

    7 months ago

    Johannesburg, South Africa Motus Corporation Full time

    Motus Renault Fourways has an opportunity available for a SERVICE BOOKINGS ADMINISTRATOR. The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the...

  • IT Infrastructure Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Blueion Support Services Full time

    Job Title: IT Infrastructure Support SpecialistWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Blueion Support Services.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment supporting a global 24/7 Microsoft-based infrastructure across multiple datacenters.You will be working...

  • Regionalaftersalesmanager

    4 months ago

    Johannesburg, South Africa BYD Auto South Africa (Pty) Ltd Full time

    **RESPONSIBILITIES**: - Build up after-sales service processes and related systems in accordance with the system and standard set by HQ - Provide feedback to the National Aftersales Manager about the marketplace regarding owner expectations, dealership performance, franchise compliance, and other Aftersales projects as required. - Register dealer service...

  • Marketing Administrator

    7 months ago

    Johannesburg, South Africa Motus Corporation Full time

    **Office Management** - Assist with the collation of information for dealerships. - Maintaining the marketing department’s documentation (monthly spend record, events calendar, advertising files, procurement file, sponsorship files). - Obtain quotations and submit for approval to Marketing manager. - Obtain purchase order numbers for suppliers. - Collate...

  • Operational Resilience

    6 months ago

    Johannesburg, South Africa FNZ Full time

    Role Description This role has been created in order to ensure that FNZ is able to be resilient to disruption, to minimize the impact of any interruption when it occurs and to be able to recover and continue to delivery services in line with defined tolerances. The Operational Resilience & Continuity Analyst will support the on-going delivery and...

  • Administrator - IT Support - Gcc Africa

    6 months ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, a leader in the information services industry, we've made a habit of impacting our clients through creative solutions as we leverage our collaborative approach across this global firm. Our commitment to technology is second to none. We constantly encourage new ideas and new...

  • Sales and Dealer Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Staff Solutions Recruitment Full time

    Key ResponsibilitiesTo ensure specialist knowledge exists to assist and advise branch and dealer staff within the sales and aftersales departments.To monitor available training offered by the Group to dealer network and ensure consistent training attendance by branch and dealer staff.Sales TargetsThe successful candidate will be responsible for assisting...

  • After Sales Manager

    6 months ago

    Johannesburg, South Africa Staff Solutions Full time

    Our client in the Automotive Industry is seeking an Aftersales Manager with experience in the Commercial Vehicle Industry to join their team at their HQ in JHB. - Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market - Strategic Leadership: Develop and implement a comprehensive...

  • Regional Aviation Fleet Manager

    7 months ago

    Johannesburg, South Africa Puma Energy Full time

    Main Purpose: The role entails managing Africa Aviation Refuelling Vehicle Fleet, including various types of refuellers and tanks, to uphold safety standards and optimize efficiency. This involves adhering to local regulations, analyzing productivity, and enhancing processes. Key objectives include enhancing equipment availability and reliability, guiding...

  • Administrative Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Prostaff Holdings Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Prostaff Holdings. As an Administrative Support Specialist, you will be responsible for providing administrative support to our property development team. This role is ideal for someone who is looking to gain experience in the real estate...