Administrator - IT Support - Gcc Africa

2 weeks ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
At TransUnion, a leader in the information services industry, we've made a habit of impacting our clients through creative solutions as we leverage our collaborative approach across this global firm. Our commitment to technology is second to none. We constantly encourage new ideas and new thinking from our employees, which in turn assures our continued growth. Our Johannesburg Infrastructure team is looking for an IT Administrator

In this role, you’ll be responsible for working with different teams that support the business and operational requirements for EUC IT Support & Enablement, including Asset Management.

**What You'll Bring**:

- You will provide administrative support and guidance to the IT Department within the GCCA, in relation to the End User experience. The role also requires a high level of understanding in the areas of ITIL; Asset Management & SharePoint, which includes ACLs; document management; version control; ad hoc reporting as well as other proactive administrative activities.
- The purpose of the role is to assist in the ITIL space, wrt to designing & maintaining a central repository to manage all documentation within **Transunion **GCCA IT.
- To build your own technical and professional skills, you will proactively seek out on-the-job training from seniors’ and other resources within the greater company.

**Impact You'll Make**:
As an IT Administrator, you’ll need to manage multiple projects/tasks simultaneously, with occasionally conflicting priorities. Key responsibilities span 2 areas:
Support
- Day to day monitoring & tracking of End user bookings/terminations through Remedy.
- Managing Central Repository for all data pertinent to IT Support/Operations.
- Proactive monitoring of the End user estate, security compliance and patching.
- Manage the update of process documentation on an on-going basis.
- Partnering and facilitating support vendors for RFQs; Logistics & tracking of orders/deliveries.
- Working closely with Infrastructure & Application teams for service delivery & cohesion.
- Working with InfoSec teams, ensure that DR and BCP requirements and documentation is kept up to date and fit for purpose.
- Ad hoc End user Audits/Reports (FTTH/SCCM/Software/Vulnerability)
- Provide guidance and advice to other staff involved in keeping documents up to date.
- Continually review solutions to identify savings.

Analysis
- Learns how to identify opportunity and may be able to offer recommendations and solutions for improving efficiency and service.
- Researches and evaluates technology solutions that improve and enhance efficiencies for the corporate environment and recommends solutions to manager.
- The role requires a high level of technical expertise in SharePoint administration, view of the SCCM environment, Anti-Virus, Windows patching, and Mobile Device Management.
- The role is also required to make recommendations in the way we manage our processes more effectively:
including:

- Windows 10/11 experience
- Mobile - iOS
- ITIL best practice
- Troubleshooting and triage
- Vendor Management
- SCCM knowledge
- Solid End User Hardware experience
- A good understanding of software, Office, Viso, Adobe, SQL Etc.,
- Active Directory
- Security and Compliance
- Software licensing and Asset management

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

TransUnion Job Title

Administrator II, Admin Support

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