Regionalaftersalesmanager

**RESPONSIBILITIES**:

- Build up after-sales service processes and related systems in accordance with the system and standard set by HQ
- Provide feedback to the National Aftersales Manager about the marketplace regarding owner expectations, dealership performance, franchise compliance, and other Aftersales projects as required.
- Register dealer service transactions in accordance to HQ standard.
- Enusringthe function and implementation of the DSM of all parts sales, marketing, and purchasing objectives within the Region of the dealers.
- Responsible for developing and following through to enhance dealership parts wholesale and retail operations includes improving profitability, process development, and implementation of parts retail, wholesale, and marketing strategy (parts and service).
- Work with the national Aftersales Manager to achieve the region’s Aftersales qualitative and quantitative goals (Key Performance Indicators).
- Dealer assistance and provide technical assistance and support for incoming concerns and issues related to vehicles.
- Working with customer care department, register and react to customer complaints via CRM system and reach resolution with the end user via dealership.
- Keep up and maintain quality and professional Customer interaction at all time.
- Expand customer base and brand visibility.
- Dealership Aftersales stafftraining management.
- Responsible of future technical training to dealership.
- Responsible of executing regular technical training seminar.
- Warranty policy & procedures management.
- Dealer Parts sales & policy and procedure management.
- Operating standards compliance.
- Dealer aftersales department management.
- Responsible of future training and evaluation of after sales personnel.
- Dealer Warranty & Warranty Audit management.
- Responsible of regular dealership after sales service evaluations, report, remedy and oversees improvement of after service customer experience at dealership level.
- Dealer certification & Evaluation process management.
- Provide dealership best customer service.
- Weekly, monthly, quarterly and annual report as per HQ standard.

**QUALIFICATIONS & SKILLS**:

- Grade 12 is Essential.
- 3-5 years’ experience within the Automotive Aftersales environment (OEM level will be advantageous).
- Strong technical, warranty, parts knowledge and experience.
- Demonstrate strong written and oral communication skills.
- MS Office proficiency (strong MS Excel skills required).
- Valid Driver’s License.
- MUST BE ABLE TO TRAVEL extensively when required.

Expected Start Date: 2024/10/16