Service Bookings: Administrator

5 months ago


Johannesburg, South Africa Motus Corporation Full time

Motus Renault Bryanston has an opportunity available for a SERVICE BOOKINGS ADMINISTRATOR. The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.

**Position Overview**: The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the aftersales customer experience meet and exceed expectations.
**Specific Role Responsibilities**:
**Key Tasks**:

- Professionally meet and greet customers on arrival.
- Answering calls
- Scheduling bookings for customers bringing their vehicles in for service/ repair.
- Contacting customers for campaigns and arranging bookings.
- Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
- Pre-print job cards for the next day’s bookings.
- Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
- Make booking for clients that parts have arrived so that they can be fitted.
- Ensure that all other relevant processes are adhered to.
- Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
- Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
- Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
- General administration duties as may be requested by management.
- Phone clients and close tickets.
- Update planning boards for next day bookings.

**Qualifications and Experience**:
**Experience Required**:

- 2+ years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment.

**Qualifications Required**:

- Senior Certificate (Grade 12)

**Other Requirements**:

- Valid, endorsed driver’s license
- Computer literate (Office suite)
- DMS system knowledge is required.

**Skills and Personal Attributes**:
**Essential competencies (essential for meeting nearly all job objectives)**:

- Communication skills in English (read, write & speak). Multilingualism in other languages commonly spoken in the areas is highly desired.
- Working with people, able to easily establish good relationships with stakeholders.
- Administration skills
- Ability to accurately record all relevant information.
- Planning and organising
- Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure.
- Customer service and management; ability to handle upset customers effectively.
- Attention to detail
- Initiative
- Following instructions and procedures.

**Personal Attributes**:

- Self-motivated, trustworthy and highly responsible.
- Friendly, approachable
- Reliable
- Flexible
- Have lots of patience
- Passion for the brand



  • Johannesburg, South Africa Motus Corporation Full time

    Motus Renault Fourways has an opportunity available for a SERVICE BOOKINGS ADMINISTRATOR. The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the...


  • Johannesburg, South Africa Service Solutions Full time

    Irene /Centurion This is not a senior role, this will suit a candidate with 2- 5 years administration experience, if you have vehicle / fleet / tracking experience, even better The successful candidate will manage and oversee the admin tasks related to a fleet of vehicle.You will book services, tracking vehicle usage, managing vehicle records and...

  • Booking Clerk

    7 months ago


    Johannesburg, South Africa SiG Labour Corporate Full time

    **Booking Clerk for company in Joburg South** **_COMPLETE CV and ID with contactable references a MUST._** **MAIN PURPOSE OF JOB**: - Book customers vehicles daily. - Follow up on Campaigns and AVO’s. - Standing in and assisting service advisors. **RELATIONSHIPS AND PERSONAL ACTIVITIES**: - Directly responsible to the Service Manager. - Relationships...

  • Booking Manager

    3 months ago


    Johannesburg, South Africa Pearl Lemon Full time

    **About Us**:Pearl Lemon Group is an innovative, fast-growing conglomerate with a portfolio of service-oriented businesses. Two of our most dynamic divisions—Pearl Lemon Cleaning and Pearl Lemon Repairs—are experiencing rapid expansion. Pearl Lemon Cleaning offers top-tier domestic and commercial cleaning services, while Pearl Lemon Repairs handles...

  • Bookings Clerk

    7 months ago


    Johannesburg South, South Africa SydSen Recruit Full time

    Bookings Clerk - Johannesburg South, Gauteng Our client has an exciting opportunity for you to become a vital part of their dynamic team! They are currently seeking a dedicated **Bookings Clerk** to join their reputable dealership. **Main Purpose of Job**: - Book customers vehicles daily. - Follow up on Campaigns and AVO’s. - Standing in and assisting...

  • Bookings Clerk

    7 months ago


    Johannesburg, South Africa Sydsen Full time

    A very busy and well-established **Dealership** based in Johannesburg North is looking for a experienced **Bookings Clerk** to join their team. **Requirements**: - Must have Bookings Clerk working experience in the Automotive Industry - Matric - Drivers license - Excellent customer service skills - Ability to work under pressure - Working knowledge of...

  • Bookings Officer

    3 months ago


    Johannesburg, South Africa Autowheels Autobody and Paint Full time

    We are looking for strong, hardworking individuals that have a strong work ethic. Our growth has opened the vacancy of a Bookings Clerk position. If you are looking for growth and want to join a dynamic team, this might be the position for you. This position is responsible for assisting clients in Booking vehicles into our Panel beating...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    Duties include - Manage daily bookings for the workshop. - Monitor and assess the capacity of the workshop to optimize scheduling. - Open job cards for each repair or maintenance task. - Assist with parts counter collection for workshop parts. - Perform costing of accounts and cash work cards to ensure accuracy. - Liaise with technicians to coordinate and...

  • Cash Book Clerk

    6 months ago


    Johannesburg, South Africa Staff Unlimited Recruitment Full time

    Our client is seeking a **Cash Book Clerk** to join their team, based in City Deep, Johannesburg. Successful candidate will verify and reconcile receipts and payments in the Cash Book as well as all the relative administrative activities. Duties to include (amongst others): - *Print bank statements daily, and distribute deposits to Branch Administrators...

  • Bookings Clerk

    5 months ago


    Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North - R 8 000 - R 11 000 Monthly Basic Plus Commission (Market related, Negotiable) Vehicle Bookings Clerk - Johannesburg North, Gauteng A very busy and well-established **Dealership** based in Johannesburg North is looking for a experienced **Bookings Clerk** to join their team. **Requirements**: - Must have Bookings Clerk...

  • Cash Book Controller

    3 months ago


    Johannesburg, South Africa Vulcan Catering Equipment Full time

    POSITION - ____________________ Cash Book Controller | Location: Johannesburg | Reporting to: Group Finance Manager This position is responsible for overseeing cashbook within Vulcan Catering Equipment. QUALIFICATIONS AND EXPERIENCE - ____________________ - Grade 12 or NQF 4 equivalent - Office Administration qualification or similar NQF Level 5 or...


  • Johannesburg, South Africa Mototeam (Pty) Ltd Full time

    Duties include Manage daily bookings for the workshop.Monitor and assess the capacity of the workshop to optimize scheduling.Open job cards for each repair or maintenance task.Assist with parts counter collection for workshop parts.Perform costing of accounts and cash work cards to ensure accuracy.Liaise with technicians to coordinate and track repair...


  • Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Motor Retail - Service Dept - Market Related | Negotiable - Job ref: GP022579/JO - Vacancy type: Permanent SHIFTINTOHIGHCAREER to a well-established and highly successful Dealer that requires the services of a Dealership Bookings Clerk **Minimum Requirements**: - Must have a minimum of 2 years’ experience as a Bookings...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Fleet Operations Manager to join our team at Service Solutions.The successful candidate will be responsible for managing and overseeing the administrative tasks related to our fleet of vehicles.Key responsibilities include:Booking services and tracking vehicle usageManaging vehicle records and...


  • Johannesburg, South Africa Marriott International, Inc Full time

    **Job Number** 24047482 **Job Category** Event Management **Location** Johannesburg Marriott Hotel Melrose Arch, 42 The High Street, Melrose Arch, Johannesburg, Gauteng, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the business leader of the...


  • Johannesburg, Gauteng, South Africa Service Solutions Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Fleet Operations Manager to join our team at Service Solutions.In this role, you will be responsible for overseeing the administrative tasks related to our fleet of vehicles. This includes booking services, tracking vehicle usage, managing vehicle records, coordinating repairs, allocating...

  • Trucking Administrator

    6 months ago


    Johannesburg, South Africa Smartworks Service Full time

    **Job Title: Experienced Trucking Administrator** Location**:Remote** Our esteemed clients, top transportation brokers, and trucking companies in the United States, seek adept and experienced Trucking Administrators to enrich their vibrant teams. As a Trucking Administrator, you will play a pivotal role in empowering and streamlining various operational...


  • Johannesburg, Gauteng, South Africa Wilderness Safaris Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Specialist to join our team at Wilderness Safaris. The successful candidate will be responsible for managing the entire backend of each booking made by our journey designers, including securing bookings with suppliers and ensuring accurate and efficient processing.Main ResponsibilitiesLiaise with...


  • Johannesburg, South Africa Macdonald Transport and Warehousing Full time

    **Minimum Qualifications and Requirements**: - Grade 12 - Minimum of 5 years’ experience in Workshop administration. - Outstanding organizational skills. - Excellent interpersonal, motivation and planning skills. - Must have good communication skills. - Must be able to cope with pressure depending on work volumes. - Must be driven and energetic. - Strong...


  • Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full time

    We are seeking an experienced Financial Services Operations Administrator to join our team at Liham Consulting Pty (Ltd).Job Summary:This role is responsible for collating information, analyzing performance against targets and tracking the deal pipeline.Key Responsibilities:Collate operations reportsPerform risk assessmentsMonitor circulation of loan...