Aftersales & Continuous Support Engineer.

7 months ago

Johannesburg, South Africa Telebest Full time

Job Title: Aftersales and Continuous Support Engineer

Location: Benoni

Overall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manager in both technical/engineering and administrative tasks. Key responsibilities include managing aftersales and site service records, handling customer complaints and inquiries, coordinating team activities, and providing administrative support to the Spares & Site Services department.

Key Responsibilities:

  1. Technical and Administrative Support:

    • Manage aftersales and site service records and databases.
    • Handle customer complaints and inquiries.
    • Coordinate the aftersales team's activities.
    • Provide general administrative support to the department.

  2. Performance Monitoring:

    • Monitor and report on key performance indicators.
    • Make recommendations to improve aftersales processes.

  3. Strategy Development:

    • Assist in the development and implementation of strategies to improve aftersales and site services.
    • Enhance client satisfaction.

  4. Cross-Departmental Collaboration:

    • Work closely with sales, marketing, and engineering to identify client needs and develop solutions.

  5. Team Management:

    • Manage a team of aftersales administrators.
    • Provide guidance and training to team members.
    • Oversee the processing of warranty claims and returns.

  6. Data Analysis and Relationship Management:

    • Analyze client data to identify trends and opportunities for improvement.
    • Develop and maintain positive relationships with key clients and suppliers.

Qualifications:

  • Academic: Bachelor’s Degree in Mechanical Engineering or related field; or qualifications in engineering, sales, technical assistance, business administration, or similar fields.
  • Vocational/Technical: Technical Diploma in Engineering, Project Management, or Sales/Business Administration.
  • Experience: Four or more years in engineering/project engineering and aftersales or customer services, ideally in an OEM engineering and fabrication environment.

Essential Skills and Knowledge:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • In-depth technical knowledge relevant to the engineering industry and aftersales support.
  • Proficient in Microsoft Word, Excel, and Microsoft Project.
  • Familiarity with engineering software and tools.
  • Knowledge of industry-specific regulations and standards.
  • Leadership and team management skills.
  • Ability to manage client relationships and provide excellent customer service.

Performance Deliverables:

  • Customer Service: Manage client inquiries and complaints, coordinate with other departments, and maintain strong client relationships.
  • Administrative Support: Maintain records and databases, coordinate team activities, and prepare reports.
  • Sales Support: Process orders, ensure timely delivery, and collaborate with the sales team.
  • Team Management: Supervise and train team members, conduct performance evaluations, and implement training programs.
  • Reporting and Analysis: Monitor and report on KPIs, analyze data, and make recommendations for improvements.
  • SHERQ Compliance: Ensure adherence to quality, safety, health, and environmental policies and procedures.

General:

  • Execute additional tasks within your field of expertise as instructed by management.
  • Prioritize tasks related to external clients.
  • Comply with health and safety measures and report any risks.

Apply Now: If you are a motivated professional with a passion for aftersales support and a drive to enhance client satisfaction, we encourage you to apply for this exciting opportunity.

  • Aftersales & Continuous Support Administrator

    7 months ago

    Johannesburg, South Africa Telebest Full time

    Job Title: Aftersales & Continuous Support AdministratorLocation: BenoniOverall Purpose of the Position: We are looking for a proactive Aftersales & Continuous Support Administrator to join our team. This role involves providing comprehensive administrative support to the aftersales and site services team. Key tasks include maintaining client databases,...

  • Senior Aftersales Support Professional

    1 month ago

    Johannesburg, Gauteng, South Africa Telebest Full time

    Job OverviewWe are seeking a highly skilled Senior Aftersales Support Professional to join our team at Telebest. This exciting opportunity offers a challenging and rewarding role for a dedicated professional looking to enhance client satisfaction and drive business growth.About the RoleThe successful candidate will be responsible for managing aftersales and...

  • Business Partner Aftersales

    7 months ago

    Johannesburg, South Africa Isuzu Motors South Africa Full time

    **Job Advert Summary**: **Competencies and Skills**: - Customer centricity - Self-Motivating/ Self Starter/ Self Driven - Target Driven and Action/Goal oriented - Creative thinking & innovation - Analytical, leadership and problem - Good interpersonal skills, written and verbal communication skills - Excellent customer Relationship management - Able to...

  • Aftersales Area Manager

    7 months ago

    Johannesburg, South Africa Motus Corporation Full time

    **Purpose** Provide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the dealer in achieving performance objectives according to OEM standards. **Position Overview**: **Purpose** Provide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the...

  • Aftersales Vehicle Parts Planner

    8 months ago

    Johannesburg, South Africa SydSen Recruit Full time

    Aftersales Vehicle Parts Planner (Specialist) - Johannesburg Our client in the Automotive Industry is looking for a ** Aftersales Vehicle Parts Planner **in the ** Johannesburg **area to join their team **Job Summary**: The role is responsible for Planning, purchasing, stock control of vehicle parts. The role handle dealership queries and increase parts...

  • Aftersales Technician

    6 months ago

    Johannesburg, South Africa Signal Hill Products Full time

    **Maxwell and Sparks is looking for a Aftersales Technician!!!** **Duties & Responsibilities** - Travelling to various client sites to perform repairs and maintenance of lithium-ion battery systems and chargers for forklifts and other materials handling equipment. - Communicating with end users to quickly establish root problems with equipment. - Providing...

  • Windows Server Support Engineer

    4 weeks ago

    Johannesburg, South Africa Blueion Support Services Full time

    Job title : Windows Server Support EngineerJob Location : Gauteng, JohannesburgDeadline : December 28, 2024Quick Recommended Links Jobs by Location Job by industries The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022) Working in an Operations Centre, part of a...

  • Windows Server Support Engineer

    3 weeks ago

    Johannesburg, South Africa Blueion Support Services Full time

    Job title : Windows Server Support Engineer Job Location : Gauteng, Johannesburg Deadline : December 28, 2024 Quick Recommended Links Jobs by Location Job by industries The main job function supporting a global 24/7 Microsoft-based infrastructure across multiple datacentres (Windows Server 2022 and SQL Server 2022) Working in an...

  • Technical Support Administrator

    7 months ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs - Automotive Manufacturers (OEM) & Importers - Market Related | Negotiable - Job ref: OEM000096/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining an Automotive Manufacturer that seeks the expertise of a Head Office Technical Support Administrator - Minimum of 3 to 5 years’ experience in OEM Aftersales Technical...

  • Administrative Support Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Telebest Full time

    **Job Overview:**We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Telebest. This role involves providing comprehensive administrative support to the aftersales and site services team.Key Responsibilities:Administrative Support:Maintain accurate client databases and process orders and returns...

  • Maintenance Program Analyst

    4 months ago

    Johannesburg, South Africa Fly Safair Full time

    Review and update the AMP with the latest documents as revised by the OEM; - Liaise with RPA on submission of the AMP; - New and revised task cards to be updated and amended on SAM; - Removed task cards to be updated and removed on SAM; - Review and update ICA documents on SAM; - Load and update Engineering orders on SAM; - Update Monthly list of CADR's for...

  • IT Infrastructure Support Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Blueion Support Services Full time

    Job Title: IT Infrastructure Support SpecialistWe are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Blueion Support Services.About the RoleThis is an exciting opportunity to work in a dynamic and fast-paced environment supporting a global 24/7 Microsoft-based infrastructure across multiple datacenters.You will be working...

  • After Sales Manager

    6 months ago

    Johannesburg, South Africa Staff Solutions Full time

    Our client in the Automotive Industry is seeking an Aftersales Manager with experience in the Commercial Vehicle Industry to join their team at their HQ in JHB. - Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market - Strategic Leadership: Develop and implement a comprehensive...

  • Continuous Improvement Manager

    6 months ago

    Johannesburg, South Africa Level-Up Full time

    **Minimum Requirements**: - 3 - 6 years experience in a similar field - BEng/Bsc Industrial Engineering - Microsoft SQL and Access (Queries, SP's etc.) - Microsoft PowerBI - High Microsoft Excel Proficiency - Microsoft PowerPoint and Presentation Capability - Other BI Tool skills will be beneficial - Integration skills or experience will be a...

  • Continuous Improvement Specialist

    2 months ago

    Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full time

    Key Responsibilities:Drive the deployment of LIFE across the organization, focusing on the improvement of production lead times, quality, and productivity.Core Competencies:• Degree in Industrial Engineering or related field• 2-5 years of proven work experience in Continuous Improvement (CI) / Lean Manufacturing functions or equivalent• Strong...

  • Technical Support Advisor

    6 months ago

    Johannesburg, South Africa Staff Solutions Full time

    New Vacancy - Our client in the Truck Industry in Isando Johannesburg, is seeking a Technical Support Advisor. The position will be based at their head offices. **Duties**: - Technical support to branches, Dealers and clients. - May be required to travel from time to time within the borders of RSA and cross border at short notice. - Develop and maintain...

  • Regional Aviation Fleet Manager

    7 months ago

    Johannesburg, South Africa Puma Energy Full time

    Main Purpose: The role entails managing Africa Aviation Refuelling Vehicle Fleet, including various types of refuellers and tanks, to uphold safety standards and optimize efficiency. This involves adhering to local regulations, analyzing productivity, and enhancing processes. Key objectives include enhancing equipment availability and reliability, guiding...

  • After Sales Manager

    6 months ago

    Johannesburg North, South Africa SydSen Recruit Full time

    After Sales Manager - Johannesburg North My client in the **Automotive Industry (Commercial Vehicles) **is seeking an **experienced After Sales Manager** to join their team based in Kempton Park, Johannesburg. **Requirements**: - Matric + qualification in business or engineering or related field will be advantageous - Minimum 5 -8 year’s proven...

  • After Sales Manager

    6 months ago

    Johannesburg, South Africa GP Consult Full time

    Gauteng, JHB - Eastern Suburbs - R 35000 - R 50000 Monthly Basic Salary (Cell Phone Allowance, Medical Aid allowance, Travel Allowance, Provident Fund) **After Sales Manager - Commercial / Heavy Vehicle Industry - Isando, Kempton Park** Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border...

  • After Sales Manager

    6 months ago

    Johannesburg, South Africa GP Consult Full time

    Gauteng, JHB - Eastern Suburbs - R 35000 - R 50000 Monthly Basic Salary (Cell allowance, med allowance, travel allowance, fuel card, provident fund) After Sales Manager - Kempton Park - Commercial Vehicles - Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market - Strategic Leadership:...