![Telebest](https://media.trabajo.org/img/noimg.jpg)
Aftersales & Continuous Support Engineer.
2 months ago
Job Title: Aftersales and Continuous Support Engineer
Location: Benoni
Overall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manager in both technical/engineering and administrative tasks. Key responsibilities include managing aftersales and site service records, handling customer complaints and inquiries, coordinating team activities, and providing administrative support to the Spares & Site Services department.
Key Responsibilities:
Technical and Administrative Support:
- Manage aftersales and site service records and databases.
- Handle customer complaints and inquiries.
- Coordinate the aftersales team's activities.
- Provide general administrative support to the department.
Performance Monitoring:
- Monitor and report on key performance indicators.
- Make recommendations to improve aftersales processes.
Strategy Development:
- Assist in the development and implementation of strategies to improve aftersales and site services.
- Enhance client satisfaction.
Cross-Departmental Collaboration:
- Work closely with sales, marketing, and engineering to identify client needs and develop solutions.
Team Management:
- Manage a team of aftersales administrators.
- Provide guidance and training to team members.
- Oversee the processing of warranty claims and returns.
Data Analysis and Relationship Management:
- Analyze client data to identify trends and opportunities for improvement.
- Develop and maintain positive relationships with key clients and suppliers.
Qualifications:
- Academic: Bachelor’s Degree in Mechanical Engineering or related field; or qualifications in engineering, sales, technical assistance, business administration, or similar fields.
- Vocational/Technical: Technical Diploma in Engineering, Project Management, or Sales/Business Administration.
- Experience: Four or more years in engineering/project engineering and aftersales or customer services, ideally in an OEM engineering and fabrication environment.
Essential Skills and Knowledge:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- In-depth technical knowledge relevant to the engineering industry and aftersales support.
- Proficient in Microsoft Word, Excel, and Microsoft Project.
- Familiarity with engineering software and tools.
- Knowledge of industry-specific regulations and standards.
- Leadership and team management skills.
- Ability to manage client relationships and provide excellent customer service.
Performance Deliverables:
- Customer Service: Manage client inquiries and complaints, coordinate with other departments, and maintain strong client relationships.
- Administrative Support: Maintain records and databases, coordinate team activities, and prepare reports.
- Sales Support: Process orders, ensure timely delivery, and collaborate with the sales team.
- Team Management: Supervise and train team members, conduct performance evaluations, and implement training programs.
- Reporting and Analysis: Monitor and report on KPIs, analyze data, and make recommendations for improvements.
- SHERQ Compliance: Ensure adherence to quality, safety, health, and environmental policies and procedures.
General:
- Execute additional tasks within your field of expertise as instructed by management.
- Prioritize tasks related to external clients.
- Comply with health and safety measures and report any risks.
Apply Now: If you are a motivated professional with a passion for aftersales support and a drive to enhance client satisfaction, we encourage you to apply for this exciting opportunity.
-
Aftersales & Continuous Support Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA Mpc Recruitment Group Ec Full timeOur client is looking for a Aftersales & Continuous Support Engineer to join their company.Purpose of the position: Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, and...
-
Aftersales & Continuous Support Engineer
4 weeks ago
Johannesburg, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeOur client is looking for a Aftersales & Continuous Support Engineer to join their company. Purpose of the position: Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, and...
-
Aftersales & Continuous Support Engineer
4 weeks ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeOur client is looking for a Aftersales & Continuous Support Engineer to join their company.Purpose of the position:Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, and...
-
Aftersales & Continuous Support Engineer
4 weeks ago
Johannesburg, South Africa Staff Unlimited Recruitment Full timeOur client is looking for a Aftersales & Continuous Support Engineer to join their company.Purpose of the position:Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, and...
-
Aftersales & Continuous Support Engineer
4 weeks ago
Johannesburg, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeOur client is looking for a Aftersales & Continuous Support Engineer to join their company.Purpose of the position:Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, and...
-
Aftersales & Continuous Support Engineer.
1 month ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeJob Title: Aftersales and Continuous Support EngineerLocation: BenoniOverall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manager in both technical/engineering and administrative tasks. Key responsibilities include managing...
-
Aftersales & Continuous Support Engineer.
1 month ago
Johannesburg, South Africa Telebest Full timeJob Title: Aftersales and Continuous Support Engineer Location: Benoni Overall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manager in both technical/engineering and administrative tasks. Key responsibilities include managing...
-
Aftersales & Continuous Support Engineer.
2 months ago
Johannesburg, South Africa Telebest Full timeJob Title: Aftersales and Continuous Support EngineerLocation: BenoniOverall Purpose of the Position: We are seeking a dedicated and detail-oriented Aftersales Support Specialist to join our team. The successful candidate will support the Aftersales Manager in both technical/engineering and administrative tasks. Key responsibilities include managing...
-
Aftersales & Continuous Support Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Telebest Full timeJob Title: Aftersales and Continuous Support EngineerLocation: BenoniOverall Purpose of the Position: We are looking for a dedicated Aftersales Support Specialist to join our team. The ideal candidate will assist the Aftersales Manager with technical/engineering tasks and administrative duties. Responsibilities include managing aftersales and site service...
-
Aftersales & Continuous Support Administrator
2 weeks ago
Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Full timeOur client is seeking for an Aftersales & Continuous Support Administrator to join their company.Purpose Of The Position:Providing administrative support to the aftersales & site services team, which may include tasks such as maintaining client databases, processing orders and returns, coordinating with suppliers, and handling client inquiries.Assist with...
-
Aftersales & Continuous Support Administrator
4 weeks ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeOur client is seeking for an Aftersales & Continuous Support Administrator to join their company.Purpose Of The Position:Providing administrative support to the aftersales & site services team, which may include tasks such as maintaining client databases, processing orders and returns, coordinating with suppliers, and handling client inquiries.Assist with...
-
Aftersales & Continuous Support Administrator
4 weeks ago
Johannesburg, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full timeOur client is seeking for an Aftersales & Continuous Support Administrator to join their company.Purpose Of The Position:Providing administrative support to the aftersales & site services team, which may include tasks such as maintaining client databases, processing orders and returns, coordinating with suppliers, and handling client inquiries.Assist with...
-
Aftersales & Continuous Support Administrator
4 weeks ago
Johannesburg, South Africa Staff Unlimited Recruitment Full timeOur client is seeking for an Aftersales & Continuous Support Administrator to join their company.Purpose Of The Position:Providing administrative support to the aftersales & site services team, which may include tasks such as maintaining client databases, processing orders and returns, coordinating with suppliers, and handling client inquiries.Assist with...
-
Aftersales & Continuous Support Administrator
2 weeks ago
Johannesburg, Gauteng, South Africa Telebest Full timeJob Title: Aftersales & Continuous Support AdministratorLocation: BenoniOverall Purpose of the Position: We are in search of a proactive Aftersales & Continuous Support Administrator to be part of our team. This role focuses on offering complete administrative support to the aftersales and site services team. Main tasks include maintaining customer...
-
Aftersales & Continuous Support Administrator
1 month ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeJob Title: Aftersales & Continuous Support AdministratorLocation: BenoniOverall Purpose of the Position: We are looking for a proactive Aftersales & Continuous Support Administrator to join our team. This role involves providing comprehensive administrative support to the aftersales and site services team. Key tasks include maintaining client databases,...
-
Aftersales & Continuous Support Administrator
1 month ago
Johannesburg, South Africa Telebest Full timeJob Title: Aftersales & Continuous Support AdministratorLocation: BenoniOverall Purpose of the Position: We are looking for a proactive Aftersales & Continuous Support Administrator to join our team. This role involves providing comprehensive administrative support to the aftersales and site services team. Key tasks include maintaining client databases,...
-
Aftersales & Continuous Support Administrator
2 months ago
Johannesburg, South Africa Telebest Full timeJob Title: Aftersales & Continuous Support AdministratorLocation: BenoniOverall Purpose of the Position: We are looking for a proactive Aftersales & Continuous Support Administrator to join our team. This role involves providing comprehensive administrative support to the aftersales and site services team. Key tasks include maintaining client databases,...
-
Aftersales Manager
2 months ago
Johannesburg, South Africa Dynexity Full timeA position is available for an Aftersales Manager to optimise all aspects of the aftersales experience and effectively deliver on the company's sales objectives. **Minimum requirements**: A Bachelors Degree in Engineering/ Marketing/ Business Administration, along with solid working experience in the following areas: - Staff Management - Client...
-
Aftersales Manager
4 weeks ago
Johannesburg, South Africa GAP Consulting Full timeGauteng, JHB - Western Suburbs - Commercial Vehicles - Service Dept - Market Related | Negotiable - Job ref: TL000152/JN - Vacancy type: Permanent SHIFTINTOHIGHCAREER to an established and highly successful Dealership that requires the services of a Dealership Aftersales Manager **Minimum Requirements**: - Must have at least 5 years' experience in a Truck...
-
Aftersales Manager
2 weeks ago
Johannesburg, Gauteng, South Africa GAP Consulting Full timeGauteng, JHB - Western Suburbs Commercial Vehicles Service Dept Market Related | Negotiable Job ref: TL000152/JN Vacancy type: PermanentSHIFTINTOHIGHCAREER to an established and highly successful Dealership that requires the services of a Dealership Aftersales ManagerMinimum Requirements: Must have at least 5 years' experience in a Truck Aftersales Manager...