Customer Experience

Job OverviewA highly skilled Customer Experience Leader is required to guide, oversee, develop, and inspire their team to achieve exceptional results. Key responsibilities include:Key ResponsibilitiesManage team performance and achievement of key performance indicators (KPIs).Leave and absence management, ensuring required resourcing is available as per...

Job Overview Huntswood is looking for Customer Service Advisers with Webchat and Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you Job Responsibilities Provide responses to all, maintaining high quality of services, performance standards and attend to high...

We are seeking an ambitious and driven Customer Service Representative with excellent communication skills to join our global team at Customer Experience People SA Ltd.About the Role:Provide exceptional responses to customer inquiries, maintaining high quality of services and performance standards.Proactively identify issues and problems before they arise,...

About the RoleWe are seeking a skilled Software Engineer to join our team of innovators. As a key member of our engineering team, you will be responsible for building and maintaining scalable applications that meet the needs of our users. Your expertise in software development, combined with your passion for delivering high-quality solutions, will make you a...

About Customer Experience People SA LtdWe are a dynamic and forward-thinking organization, committed to delivering exceptional customer experiences. Our team is passionate about building meaningful connections with our customers and employees alike.

Job Overview: We are seeking a skilled Learning and Development Facilitator to join our team at Customer Experience People SA Ltd. The ideal candidate will have experience in training and development within the insurance sector.Key Responsibilities:Partner with clients to understand their training needsDesign and deliver training programs to enhance employee...

Job Overview: We are seeking a highly skilled Strategic Communications Manager to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan, driving engagement and supporting activity for all colleagues.Key Responsibilities:Tailor and deliver a wide range of impactful communication...

Job OverviewA senior team manager at Customer Experience People SA Ltd guides and oversees the development of their team, ensuring they achieve goals that contribute to the growth of the department and wider organization. They create an environment that promotes positive communication, encourages team bonding, and drives a culture of high performance.Key...

About the Role:We are seeking an exceptional Internal Operations Communication Manager to join our team at Customer Experience People SA Ltd. This is a unique opportunity to make a significant impact on our internal communication landscape.Key Responsibilities:Tailor and deliver a wide range of impactful communication services, including strategic planning...

Job OverviewThe role of Internal Operations Communication Manager sits within a newly created team at Customer Experience People SA Ltd, allowing us to significantly improve the way we engage with our internal teams across South Africa and UK Operations.Key Responsibilities:Tailor and deliver a wide range of impactful communication services, including...

Job Overview: We are seeking a skilled Operational Communications Specialist to join our team at Customer Experience People SA Ltd. This role will focus on building and leading a strategic communications plan to drive engagement and support activity for all colleagues. The ideal candidate will have a strong background in marketing or a related field, with a...

Job OverviewThe role sits within a newly created team, enabling us to significantly improve our internal communications with teams across South Africa and UK Operations. It will focus on building and leading a strategic communications plan, driving engagement and supporting activity for all colleagues. The role, based in our Cape Town office, will provide...

Job Overview: Huntswood SA is looking for a dynamic Learning and Development Facilitator to join their L&D Team in Foreshore, Cape Town . The candidate must have strong training and development experience in the insurance sector. The successful candidate will be responsible for facilitating training in a physical environment on site. Job Responsibilities:...

**Job Overview:**The role sits within a newly created team, allowing us to significantly improve the way we engage with our internal teams across South Africa and UK Operations. We are seeking a skilled Strategic Communications Business Partner to join our team and drive engagement and supporting activity for all of our colleagues.**Key...

Job OverviewThe Head of Delivery will play a pivotal role in ensuring the effective operational delivery of our services, meeting both internal and client-led demands. This will be achieved through strong leadership, operational, and management capabilities.Key ResponsibilitiesPeople ManagementManage team performance and achievement of key performance...

The main purpose of this role is to manage the business relationship with our customers, solving lasting customer problems, building a long - term competitive advantage, retaining loyal customers, creating a strategy to increase profitability and providing a comprehensive customer perspective for executive decisions to increase the lifetime value and...

Key Responsibilities:Develop comprehensive customer journey maps that illustrate the customer's experience across all touchpoints and stages.Analyze customer interactions, identify pain points, and gather insights to inform strategic decisions.Collect and analyze customer feedback, behavior data, and performance metrics to gain a deeper understanding of the...

Customer Service Leadership OpportunityInitiate International is seeking a seasoned customer service professional to lead our customer service team in Cape Town. As the Head of Customer Service, you will be responsible for driving excellence and innovation in customer service, ensuring high levels of customer satisfaction, and enhancing the overall user...

Job Title: Customer Experience ManagerMerand Corbett & Associates is seeking an experienced Customer Experience Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences through effective customer journey mapping, segmentation, and data-driven marketing strategies.**Key Responsibilities:*** Develop...

**Customer Service Manager - KG Short Stay** **Job Purpose** At KG Short Stay, delivering a world-class customer experience is at the heart of what we do. The Customer Experience Manager is responsible for ensuring our customers feel valued, cared for, and supported throughout their journey with us - from the moment they book a stay to their departure and...