2ndline IT Support Technician

4 weeks ago

Johannesburg, South Africa National Risk Managers Full time
A Company based in Benoni, Gauteng is looking for a 2ndline IT Support Technician who will administer and maintain the infrastructure technology across the Company branches and multiple data centres.

Key Performance Areas
  • Maintain high availability infrastructure
  • Conduct research on latest networking
  • Perform general administrative functions
  • Infrastructure projects
 
Key Tasks
Maintain high availability infrastructure
  • Manage and configure the Wide Area Network (WAN)
  • Manage and configure the Local Area Network (LAN)
  • Optimize service improvement within the infrastructure environment
  • Conduct remote infrastructure support and troubleshooting within prescribed SLAs
  • Manage IP addresses
  • Maintain infrastructure security (e.g. through access controls, backups and firewalls)
  • Monitor and maintain biometrics and smart numbers
  • Perform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)
 
Conduct research on latest networking
  • Develop and assist in Data Centre consolidations
  • Cloud Services, Disaster Recovery, Business Continuity connectivity design
 
Perform general administrative functions
  • Collaborate and communicate with IT Support teams
  • Provide assistance to IT Support teams
  • Capacity management
  • Reporting within the infrastructure, including monitoring and alerting
  • Provide vendor, management and 3rd party partners support
  • Establish and maintain a good working relationship with customers and other professionals
  • Oversee telecommunications (i.e., IVR’s and smart numbers)
 
Other requirements
  • Undertake cross-functional tasks for, and provide assistance to, Network Administrators
  • Occasional night-time driving and working
  • Liaise with third party providers in a professional manner.
  • Undertake UPS operational/functionality checks per prescribed checklist(s)
  • Check that OEM UPS suppliers’ maintenance regimes are completed per SLA
  • Process “first point of contact” calls for UPS and systems issues and/or failures
  • Retrieve camera footage for managers’/supervisors’ review
  • Monitor and maintain camera hardware and cabling
 
Essential Qualifications
  • Matric
  • A+ Certificate
  • N+ Certificate
  • Linux
 
Desirable Qualifications
 
  • CCNA
  • Security+
  • LPIC 1
  • MCSE
 
Essential Experience
  • 3 years in a similar role
  • Computer network experience
  • Desktop support experience
  • Hardware maintenance experience
  • Networking Devices experience
 
 
Desirable Experience
  • Experience in DHCP, DNS and SMTP
  • Experience in Firewalls and VPN Solutions
  • Experience in Active Directory
  • Experience with networking fundamentals and protocols
 
Knowledge and Skills
  • Excellent listening and questioning skills
  • Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
  • Communication skills
  • Interpersonal skills
  • Organisation skills
  • Problem solving skills
 
Attributes
  • Team player
  • Able to work under pressure
  • Attention to detail
  • Able to prioritise
  • Self-motivated
  • Honest, hardworking and humble

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