IT Support Technician

3 weeks ago

Johannesburg, South Africa Rubicon Full time

**About the IT Technician**

We are looking for an experienced **IT Technician **who will be based at our Johannesburg, Linbro Park office. This role works closely with internal staff to ensure that all technical support issues are serviced and closed. This role will work across our Johannesburg and Pretoria offices.

**IT Technician responsibilities**:
**Basic IT Administration**
- Basic User administration / passwords
- Office 365 basic setups
- Printer support
- Antivirus Support
- Networking Support
- Boardrooms, Webcams and Microphones
- Basic setups of all Rubicon Utilised Software
- Testing and fixing faulty equipment
- Analysing call logs to spot common trends and underlying problems
- Working with outsource companies if the problem is more serious
- Creating and Updating self-help documents for users
- Supporting Staff on NetSuite
- Management of staff account creation and permissions across the Rubicon ecosystem
- Liaise with 3rd party suppliers to support the Rubicon ecosystem
- Report and track on all assets deployed
- Manage purchases and deployment of hardware and software with the team

**Machine Setup and Deployment**
- Setting up, maintaining and upgrading company laptops and desktops
- Installing Software packages required
- Active Directory
- Internet Connectivity and Security
- Windows Updates and Settings
- General security and support of devices / Asset management
- Managing timing and communication with user - feedback to user throughout the process.
- Occasional Travel to Branches

**Networking / Firewall and Internet**
- Support users on all WIFI, internet and firewall related queries. By logging calls with relevant service providers where required.

**_Role requirements are:_**
- At Minimum a Matric/NQF4 equivalent
- A relevant diploma or a MCSE/CCNA certification or similar required.
- Proven track record of at least 3-5 yrs in a similar position
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Basic MS Server experience preferred
- Effective written and verbal communication skills
- Presentable and professional and physically fit
- Driver's Licence and access to own vehicle

**Personal Competencies**
- Time management
- Prioritization of tasks
- Must be able to work under pressure
- Meeting SLA's
- Good communication and timeous feedback
- Punctuality
- Managing user expectations effectively
- Professional conduct

**About Rubicon Group**:
Rubicon Group is a young, dynamic, and high-growth company operating in exciting markets. We are looking for smart, hard-working people with integrity to join us. One of our goals is to continually improve our business, and to that end, we are seeking people who enjoy a challenge, are keen to learn, take ownership, think critically, and provide new solutions on where we can improve. We offer a great work environment, market-related remuneration packages, and an opportunity to develop personally and within a team.

Rubicon Group is dedicated to advancing transformative technologies in emerging markets.

Our focus areas are sustainable technology, encompassing renewable energy and storage, e-mobility, intelligent lighting, and building management as well as industrial technology, comprising advanced factory automation, connectivity, and robotics.

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