2ndline IT Support Technician

6 days ago

Johannesburg, South Africa Scitech Placements Full time

We are looking for a 2nd line IT Support Technician to administer and maintain our client's infrastructure technology across their branches and multiple data centres, East Rand

**Overview**:
**Key Responsibilities**:

- Manage and configure the WAN and LAN networks to maintain a high-availability infrastructure.
- Conduct timely remote infrastructure support and troubleshooting to meet SLAs.
- Perform system improvements for optimal service delivery.
- Administer IP addresses and maintain infrastructure security measures like access control, backups, and firewalls.
- Oversee regular maintenance and upgrading of infrastructure at our offices and data centres, including cloud services.
- Assist in research and design for data centre consolidations, cloud services, disaster recovery, and business continuity connectivity.
- Coordinate with IT support teams and provide assistance when necessary.
- Generate reports concerning infrastructure health, monitoring, and alerting.
- Liaise with vendors, managers, and third-party partners.
- Oversee telecommunications and maintain strong relationships with customers and other professionals.

**Other Requirements**:

- Willingness to assist Network Administrators with cross-functional tasks.
- Comfortable with occasional night-time driving and working.
- Proficient at liaising professionally with third-party service providers.
- Familiar with UPS operational checks and maintenance regime requirements according to SLAs.

**Essential Qualifications and Experience**:

- Matric
- A+ Certificate
- N+ Certificate
- Linux
- **3 years' experience** in a similar role
- Network, desktop support, and hardware maintenance experience.

**Desirable Qualifications and Experience**:

- CCNA, Security+, LPIC 1, MCSE
- Experience with DHCP, DNS, SMTP, Firewalls, VPN Solutions, and Active Directory.
- Familiarity with networking fundamentals and protocols.

**Skills**:

- Excellent listening and communication skills
- Good interpersonal and organisational skills
- Solid problem-solving abilities
- Knowledge of monitoring tools like Observium and Netflow

If you are passionate about IT support, have strong technical skills, and enjoy working in a dynamic environment, we would love to hear from you
- For more information please contact:
**Melanie Coetzer

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