IT Onsite Support Technician

1 week ago

Johannesburg, Gauteng, South Africa DMT iT Solutions Full time

Introduction:


As a IT Onsite Support Technician, you are responsible to provide onsite/remote assistance as well as attend to dispatch enquiries when required by a client in the Johannesburg area.

You will act as the primary onsite liaison between the company and the client. You will be required to attend to the day-to-day general IT support queries within reason.

You will also be responsible to maintain SLAs and being DMT's primary contact and representation onsite.


In this role, you will provide a variety of IT support services which will include, hardware & software support, and overall IT incident & service request resolution.

This is a full-time ONSITE position that includes branch support throughout South Africa.

What you will do:

  • Respond to technical support calls from end users.
  • Act as a brand ambassador for DMT.
  • Act as the primary onsite liaison between the company (DMT) and the customer.
  • Provide remote and onsite 1st line support to our client.
  • Troubleshoot, investigate, and solve IT related issues and tickets.
  • Provide prompt and accurate feedback to customer and always maintain a "customer first" attitude.
  • Set up user accounts and profiles. Maintain user identity and access control in the company.
  • To take ownership of routine checks and maintenance on client networks and the IT environment.
  • Prioritize incidents and the capturing of time entries, working independently.
  • To assist with monitoring client networks daily, ensuring appropriate action is taken to remedy faults identified.
  • Thoroughly and timely document incidents and resolutions in the company PSA, following standard operational procedures.
  • Report any ongoing or unresolved problems, or suggestions to improve service delivery to your Team Leader.
  • Assist with diverse tasks or other duties as needed or assigned.

Only English resumes will be considered

Requirements:

  • At least 5 years of IT Support experience in a similar role
  • MUST.
  • Experience in implementing, operating and maintaining OS and other IT related systems.
  • Communication skills in English (reading, writing, speaking)
  • MUST
  • Ability to communicate technical information to nontechnical personnel.
  • Strong customer service skills to support daily interaction with internal customers.
  • Great Experience with Microsoft OS and Office systems.
  • Experience working in domain environment (Active Directory, network, software, permissions, etc. ).
  • Problem solving and troubleshooting skills, ability to work in demanding situations.
  • Capable of managing multiple tasks under pressure and meeting deadlines.
  • Excellent interpersonal skills, highly organized, serviceoriented, team player with a cando attitude.
  • Ready to work outside the regular hours' period on crises or scheduled maintenance works.
  • Be part of an oncall rotation which provides 24/7 support.
  • Periodical visit to branches will be required. (Travel)
  • Driver's license and own transport essential.

Advantages

  • Familiarity with backup solutions, monitoring solutions, and security solutions.
  • Familiarity with VoIPrelated systems.
  • Ability and desire to learn new processes and technologies.
  • Strong aptitude for problemsolving, researching potential solutions, and coordinating across teams.
  • Ability to work well within a team environment.
  • Knowledge of Video Conferencing.
  • Knowledge of Microsoft Teams a requirement.

License/Certification:

  • Drivers License (required)

  • Onsite Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Assa Abloy Full time

    An Onsite Traka Technician needs to perform several tasks set out to them on a task system. An onsite Traka Technician will be required to work with explosives key management and locks (Cliq. Traka and Videx), Reports to be pulled and onsite support to be provided to the customer the technician is allocated to. Monthly Inspecting, analysing, and...

  • Onsite Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Status Staffing Full time

    Our client in Johannesburg is currently seeking an Onsite Support Technician to join their team. The position entails supporting ESSN (Enterprise Software, Servers, and Storage & Networking) products for both existing and potential customers, as well as maintaining SLAs (Service Level Agreements).EMPLOYMENT TYPE : PermanentSECTOR : Information Technology...

  • Onsite Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa The Globevest Group Full time

    Salary: Market related Location: Sandton, Johannesburg Job type: Permanent Industry: Information Technology Reference Number: CWR.IS.OST COMPANY DESCRIPTION: Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for an Onsite Support Technician to join...

  • Onsite Junior Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Unique Personnel Full time

    Job Number 72357Job Type PermanentJob Title Onsite Junior TechnicianComputer Skills MS OfficeIndustry IT ServicesCity Johannesburg (Incl. Northern Suburbs)Province Gauteng Full function Onsite Junior TechnicianInherent Requirements Matric Relevant qualification 1 year experienceWhat QualificationMinimum Qualification CertificateStatus Available

  • IT Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Unitrans Recruitment Full time

    Job Advert Summary:An opportunity has arisen for an IT Support Technician responsible for performing onsite hardware, software and peripheral updates and repairs in an organisation. Responsible for troubleshooting and repairs of computer systems and peripheral equipment located throughout the organisation. May include LAN installations, upgrades and repairs....

  • Senior Desktop Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Disruptive IT Full time

    This is a contract on-site role for a Senior Desktop Support Technician who will be responsible for providing technical support for desktop computers, printers, troubleshooting hardware and software issues, and repairing computers. The Senior Desktop Support Technician will work closely with the IT team to optimize systems and enhance the user...

  • IT Onsite Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Anova Health Institute NPC Full time

    Anova is an NGO that empowers people and changes lives. Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most._ The successful incumbent will be responsible for performing onsite hardware, software and peripheral updates and repairs in an organisation. Responsible for troubleshooting and...

  • IT Desktop Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs R R Monthly Cost To CompanyRole: IT Desktop Support Technician - OnsiteLocation: JohannesburgA leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team.If you want to learn and grow, this is the company for youRole:You will be on-site at a client: Logging...

  • Junior Desktop Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Elite Search and Selection Full time

    Gauteng, JHB - Northern Suburbs R R Monthly Basic SalaryRole: IT Desktop Support Technician onsiteA leading IT Managed Services company is looking for an energetic IT Support Technician to join their growing and dynamic team.If you want to learn and grow, this is the company for youRole:You will be on-site at a client: Logging tickets, troubleshooting...

  • IT Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Vivo Group Full time

    On-Site IT Support Technician with I.T Support experience and certification, to be responsible for managing and supporting our internal environments, ensuring their smooth operation, and providing technical assistance to end-users.Responsibilities Serve as the first point of contact for IT support within the organisation Setup and maintain computer equipment...

  • IT Field Technician

    1 week ago

    Johannesburg, Gauteng, South Africa OM CONNECT IT SOLUTIONS Full time

    MUST HAVE: A+ CERTIFICATE VALID DRIVERS LICENSE PROVEN EXPERIENCE AS IT TECHNICIANKey responsibilities include: Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting Generation and update of tickets within the IT Support Ticket system utility for...

  • IT Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Ann Swann Personnel Services Full time

    PermanentJHB00148- Information Technology- Gauteng, JHB - Southern Suburbs- (Market related) If you have a passion for IT such asnetworking, CCTV,troubleshooting, installing ofhardware andsoftware systems, have knowledge of mostComputer Systems and is seeking career growth. Our client based inMulbarton (JHB South) is seeking anIT Support Technician to join...

  • Field Technician

    1 week ago

    Johannesburg, Gauteng, South Africa SET IT Recruitment Full time

    Exciting opportunity within ICT Solutions for an intermediate Field Technician.Our client is an internationally trusted ICT Solutions provider looking for an experienced Field Technician to join their team. Their culture is to " break the mould in order to achieve exceptional outcomes." This is evident of their high performance and successful work culture....

  • Desktop Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Pink Elephant Full time

    MAIN RESPONSIBILITIES: Log incidents and follow through to resolution Manage incoming calls according to SLA specifications and escalation procedure Implement and Maintain Hardware and Software Standards Troubleshooting and resolving Hardware or Software issues Implement Corrective Measures that is within IT Operators scope of work Deployment and...

  • Onsite Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Status Staffing Full time

    EMPLOYMENT TYPE : PermanentSECTOR : Information Technology (IT)BASIC SALARY : Market RelatedSTART DATE : A.S.A.P / ImmediateREQUIREMENTS:Matric (Grade 12)Vendor ESSN hardware product technical certifications are essential (Dell, HP & Cisco) Min 5 Years Working Experience (IT and hardware and software)Software Certifications (Microsoft, Adobe, VMware....

  • Onsite Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Status Staffing Full time

    EMPLOYMENT TYPE :PermanentSECTOR :Information Technology (IT)BASIC SALARY :Market RelatedSTART DATE :ASAP / ImmediateREQUIREMENTS:Matric (Grade 12)Vendor ESSN hardware product technical certifications are essential (Dell, HP & Cisco) Min 5 Years Working Experience (IT and hardware and software)Software Certifications (Microsoft, Adobe, VMware. etc.)CompTIA...

  • Junior IT Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Telecoms Academy Full time

    We are currently recruiting for a Junior IT Support Technician to join our team based in Johannesburg.Duties & Responsibilities: Understanding Network protocols Networking knowledge is required (Fibre Routers, Wi-Fi Access Points) Helpdesk knowledge and experience dealing with users and understanding how to deliver clear and effective IT Support Services...

  • Desktop Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Rmb Full time

    Desktop Support Technician page is loaded Desktop Support Technician Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R13524 Job DescriptionHello Future Desktop Support TechnicianWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly...

  • It Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Shaunette Recruitment Full time

    Company situated in Linbro Park is urgently looking for an IT TechnicianQualifications and Experience:MatricCompTIA A+CompTIA N+Electrical Engineering.Valid drivers license.Experienced Notebook and Desktop repair Technician both in house and onsite.Experience AV and or Projector / Display repair Technician.Experience UPS / Inverter repair...

  • Technical Support Technician

    1 week ago

    Johannesburg, Gauteng, South Africa Metrowatt Full time

    Your RoleResponsibilitiesTechnical Support: Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations. Diagnose problems, identify root causes, and develop solutions or workarounds to restore functionality. Document and track all customer interactions and technical issues in the support ticketing...