IT Field Technician

2 weeks ago

Johannesburg, South Africa OM CONNECT IT SOLUTIONS Full time

**MUST HAVE**:

- A+ CERTIFICATE
- VALID DRIVERS LICENSE
- PROVEN EXPERIENCE AS IT TECHNICIAN

Key responsibilities include:

- Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting
- Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact support calls and contributing to the root cause analysis process
- Pro-actively providing information to users on the progress of outstanding support calls
- ICT user hardware and software asset tracking
- General IT Infrastructure support.
- Maintenance of the customer Network Infrastructure, including: Hardware troubleshooting, LAN/WAN troubleshooting, as well as Network and Internet access
- Coordination with response, callouts to premises on response and lock up when needed
- Providing assistance with the pre-deployment testing of general systems before installation and commissioning
- Providing assistance with commissioning, including new hardware

Education and Experience required:

- Matric
- A 3-year IT tertiary qualification(advantageous)
- A+ CERTIFICATE
- One or more of the following courses: N+, Cisco CCNA, International certification would be advantageous
- A minimum of 3 years relevant experience as IT Technician
- Skills / Competencies and Technologies:

- Backup technologies
- Infrastructure Monitoring software
- Experience in the installation, configuration, maintenance and troubleshooting of one or more of the following, personal computers, systems, ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk, printers, and related equipment.
- Must have at least mid level knowledge of routing, switching, IP addressing & FW rules
- Network Cabling and Crimping
- Proven telephonic and onsite support
- Willingness to travel

The following desired skills will be advantageous:

- Experience with various network technologies
- Ubiquity and Mikrotik technologies
- Network switch administration

Personal Attributes required:

- Have analytical problem-solving skills
- Be able to work as part of a diverse team with different skills
- Be able to self-manage, especially when operating alone with remote support
- Have excellent communications skills
- Have a need to continuously upskill
- Have a “can do” attitude to any type of work

Ability to commute/relocate:

- Diepsloot, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- IT Field Technician: 3 years (required)

License/Certification:

- A+ and N+ Certificate (required)
- Drivers License (required)

Application Deadline: 2024/06/25
Expected Start Date: 2024/07/01

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