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Condeco Technical Team Leader

2 months ago

Johannesburg, South Africa Telebest Full time

Our client has an opportunity available for a Condeco Technical Team Leader based in Johannesburg.

Requirements:

  • Nation Diploma in Information Technology or related.
  • Bachelor’s degree in Information Technology.
  • Matric
  • Valid South African driver’s license.
  • MCITP
  • Knowledge of OHS act and ISO 9001 quality management systems.
  • 3+ years in a call centre or helpdesk environment.
  • Experience with booking systems- Condeco would be advantageous.
  • Familiar with VOIP, Avaya Telephony, Technical, organizational and planning.
  • Competencies:
    • DNS
    • DHCP
    • Lan and Wan
    • Firewall
    • Technology equipment
    • VPN
    • Raid
    • A+ and N+

 

Responsibilities:

  • Ensure that the business application is maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
  • Complete Daily Systems health checks on Condeco Application and Database servers to ensure that the resources are running at an acceptable rate.
  • Responsible and accountable for all technical support to the client relating to Condeco services and products.
  • Support and manage:
    • Hardware and software health checks.
    • Upgrades, fixes and new releases.
    • Ensure the client follows proper change management procedures.
    • Assist with Condeco training when required.

 

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