Junior Quality Manager
7 months ago
The main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU. Ensure best use of systems and technology to deliver effectively and efficiently. Ensure that the quality team’s outputs meet stakeholder expectations in terms of quality, compliance, accuracy and targets. Contribute towards Continuous Improvement initiatives to improve compliance, processes and systems at WNS and for our clients as well as personal and team skills.
Note -
Afternoon and night shifts – Monday to Sunday (rotational shifts)
Candidates are required to have fibre or live in a fibre enabled area.
Key Responsibilities
·Drive and conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Client priorities and Agent performance
Ensure compliance to the quality framework and relevant legislation
·Responsible for driving team performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
·Facilitate Continuous Improvement initiatives within the team
Accountable for the customer complaint resolution process
·Ensure process documentation and sign off as per ISO standards and WNS Quality Framework
Responsible for delivery of reports that are timely, accurate and with business insights
Foster a spirit of continuous learning and collaboration across the team – career development, coaching and mentoring
People management
Manage Quality Boot camp of new employees
Professional stakeholder engagement
Manage disputes between assessors and agents/team leaders
Ensure that compliance trackers are created, updated and filed at all times
Create and amend scorecards according to operational needs
Attend and complete relevant/scheduled training e.g. Product, BPET etc. (self and assessors)
Qualifications
· Grade 12/Matric
· Minimum 24 months’ contact centre experience in quality assurance management
· Lean Six Sigma certification will be beneficial (yellow/green belt)
· Insurance industry experience will be beneficial
Additional Information
Afternoon and night shifts – Monday to Sunday (rotational shifts)
Candidates are required to have fibre or live in a fibre enabled area.
Knowledge, Skills and Attributes:
· Analytical mind set
· Proficiency communication skills in verbal & written English
· Self-motivated
· Team player
· Proactive
· Effective emotional intelligence (EQ)
· Clear communicator
· Confident in the team
· Respectful of others
· Fair
· An example of integrity
· Influential
· Willing to delegate
· Attention to detail
· Ability to interpret data into meaningful reports (RCA, Analysis, Insights, Trends)
· Passionate about growing and developing own team
· MS Office at an advanced level
-
Junior Quality Manager
6 months ago
Cape Town, South Africa JSM Business Services Full timeOur client, a leading engineering firm specialising in plastic injection systems, wants to appoint a Junior Quality Manager at their plant in Epping, Cape Town, who will report to the Quality Manager and/or Director. The person will be responsible for ensuring that the Quality Control system, within a specific department of the company, functions optimally...
-
Junior Quality Assurance
6 months ago
Cape Town, South Africa TallOrder Full timeThe Junior Quality Assurance role at TallOrder Solutions is responsible for ensuring a high level of quality for our end users and assisting the software development team in identifying issues early in the process. While commonly known as “testers”, individuals in this role contribute more than just testing. They play a vital role in enhancing the...
-
Junior Quality Assurance Analyst
7 months ago
Cape Town, South Africa SOLIDitech Full time**Joining Our Team as a Junior Quality Assurance Analyst At SOLID, we believe in the power of quality assurance to ensure that every product we deliver exceeds our customers' expectations and our team of Quality Assurance Analysts are integral to ensure that these solutions are flawless and reliable. As a Junior Quality Assurance Analyst, you won't simply...
-
Quality Inspector
7 months ago
Cape Town, South Africa Unique Personnel Full time**Job Number** - 72122 **Job Type** - Permanent **Job Title** - Quality Inspector (Junior ) **Computer Skills** - ISO 9000,Ms Office **Industry** - Manufacturing **City** - Cape Town **Province** - Western Cape **Job Purpose**: - The QC Inspector role is required to ensure that products meet company requirements and are manufactured according to...
-
Quality Assurance Manager
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob TitleJunior Quality ManagerAbout the RoleWe are seeking a talented and experienced Junior Quality Manager to join our team at WNS Global Services. In this role, you will lead a team of quality assessors in providing reports, feedback, analysis, insights, and trends to stakeholders according to agreed standards.You will be responsible for delivering...
-
Junior Software Quality Engineer
7 months ago
Cape Town, South Africa Old Mutual Full timeDescription The Junior Software Quality Engineer is responsible for executing test cases, both manual and automated, to ensure the quality of software products delivered at Old Mutual. This role requires the Engineer to be embedded into their respective development team and help support the delivery of software against specific deadlines and quality...
-
Junior Project Manager
6 months ago
Cape Town, South Africa MOHARA Full time**_Who are we?_** We are venture builders and a technology investor. We work with startups and corporate ventures to shape and build their products from the outset of the idea to its delivery. MOHARA’s distributed workforce is split across the UK, Thailand, Philippines, Mexico, and South Africa, with all teams working closely together. Our core values at...
-
Junior Content Manager
7 months ago
Cape Town, South Africa ICG Medical Ltd Full timeICG Medical - South Africa 2nd Floor, Madison Square, Bellville Tygervalley 7550 **Junior Content Manager** We are looking to recruit for our marketing department here at ICG Medical. We are a multi-brand / multi-location business, and we need a Junior Content Writer to come on board and assist our Content Manager with our online and offline...
-
Junior Project Manager
7 months ago
Cape Town, South Africa Dimension Data Full timeFunctieomschrijvingAre you tired of being micro managed? Do you want to work in a team that helps others achieve their goals? Do you want to get paid for doing what you love? We believe this Junior Project Manager was created for you! Please read through and apply.As a Junior Project Manager, you'll be responsible for the day-to-day management of projects...
-
Junior IT Change Manager
6 months ago
Cape Town, South Africa JSM Business Services Full time**Join Our Team as a Junior IT Change Manager!** **Junior IT Change Manager** Are you ready to steer the course of change in the dynamic world of IT? Our client is searching for a Junior IT Change Manager, an essential role where you will be the driving force in managing and optimizing our IT Change Management process. **Key Responsibilities**: Process...
-
Junior Technical Quality Specialist
6 months ago
Cape Town, South Africa HyperionDev Full time**ABOUT US**: HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the...
-
Junior Optometrist
1 month ago
Cape Town, South Africa KFML Holdings Full timeJob Advert Summary We are seeking a passionate and dedicated Junior Optometrist to join our dynamic team in Table Bay, Cape Town. This is a fantastic opportunity for a recent graduate, or a junior professional looking to grow and develop in the Optometry field. As a Junior Optometrist, you will play a key role in delivering exceptional patient care and...
-
Junior Optometrist
1 month ago
Cape Town, South Africa KFML Holdings Full time**Job Advert Summary**: We are seeking a passionate and dedicated Junior Optometrist to join our dynamic team in Table Bay, Cape Town. This is a fantastic opportunity for a recent graduate, or a junior professional looking to grow and develop in the Optometry field. As a Junior Optometrist, you will play a key role in delivering exceptional patient care and...
-
Cape Town, South Africa HotelJobs.co.za Full time**About Us**: Our luxury brand encompasses some of Cape Town’s finest hotels and restaurants, renowned for their elegance, impeccable service, and unforgettable guest experiences. We are seeking passionate, guest-centric individuals to join our dynamic team as Junior Managers. **Position**: Junior Manager We are looking for enthusiastic Junior Managers...
-
Junior Project Manager
7 months ago
Cape Town, South Africa Quick Project Management Services Full time**JOB DESCRIPTION** **JUNIOR PROJECT MANAGER** **Job Summary** The Junior Project Manager coordinates project management duties. The JPM coordinates internal and external resources and/or vendors for the flawless execution of projects. The JPM oversees and performs administrative functions concerned with a project. This may include calling clients,...
-
Junior Project Manager
4 months ago
Cape Town, South Africa Thales Aerospace Communications Full timeJunior Project Manager at Thales Aerospace Communications | softgarden View job here Junior Project Manager Full Time ...
-
Junior Product Assistant
8 months ago
Cape Town, South Africa Syntech Recruitment Full timeSyntech is a fast-growing technology distributor, and our goal is to improve lives through the innovative technology we bring to the market – from cutting-edge Smart Home technology to the latest innovative gaming gear and commercial electronics. We maintain a challenging work environment with corresponding respect for work/life balance.We are seeking a...
-
Junior Quality Controllers
6 months ago
Cape Town, South Africa SFG Engineering Services Full time**x1 for Night Shift and x1 for Day Shift** **Job purpose**: Verify and maintain a desired level of quality of all products (imported/ locally produced/ packed) and processes performing continues inspections and reporting of non-conformances. Ensuring labelling complies with governing legislation and company specifications. Assist the Quality Manager with...
-
Junior Food Safety
5 months ago
Cape Town, South Africa West Coast Personnel Full timeJob SpecificationEnsure full implementation and monitoring of the Quality Assurance and Food SafetyManagement System including ensuring that the programs are communicated, trainingof all employees and the promotion of the programs amongst management and staff.Ensure that all products are produced safely, legally and of a high standard of qualityCo-ordinate...
-
Junior Copywriter
1 month ago
Cape Town, South Africa Initiate International Full timeAre you a creative thinker with a way with words? Our client is looking for a Junior Copywriter in Cape Town to join their team and help craft compelling, engaging content for the iGaming industry. This is a fantastic opportunity to sharpen your skills, learn from the best, and make an impact in a fun, fast-paced environment!As a Junior Copywriter,...