Quality Assurance Manager
1 month ago
Junior Quality Manager
About the RoleWe are seeking a talented and experienced Junior Quality Manager to join our team at WNS Global Services. In this role, you will lead a team of quality assessors in providing reports, feedback, analysis, insights, and trends to stakeholders according to agreed standards.
You will be responsible for delivering 'Next-Gen' Quality by consistently 'Raising-the-bar' on service-delivery standards & enabling low-risk & zero-surprises BAU. You will ensure best use of systems and technology to deliver effectively and efficiently.
You will also ensure that the quality team's outputs meet stakeholder expectations in terms of quality, compliance, accuracy, and targets. Additionally, you will contribute towards Continuous Improvement initiatives to improve compliance, processes, and systems at WNS and for our clients as well as personal and team skills.
Responsibilities- Drive and conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets
- Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Client priorities, and Agent performance
- Ensure compliance to the quality framework and relevant legislation
- Responsible for driving team performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting
- Facilitate Continuous Improvement initiatives within the team
- Accountable for the customer complaint resolution process
- Ensure process documentation and sign off as per ISO standards and WNS Quality Framework
- Responsible for delivery of reports that are timely, accurate, and with business insights
- Foster a spirit of continuous learning and collaboration across the team – career development, coaching, and mentoring
- People management
- Manage Quality Boot camp of new employees
- Professional stakeholder engagement
- Manage disputes between assessors and agents/team leaders
- Ensure that compliance trackers are created, updated, and filed at all times
- Create and amend scorecards according to operational needs
- Attend and complete relevant/scheduled training e.g. Product, BPET etc. (self and assessors)
- Grade 12/Matric
- Minimum 24 months' contact centre experience in quality assurance management
- Lean Six Sigma certification will be beneficial (yellow/green belt)
- Insurance industry experience will be beneficial
Afternoon and night shifts – Monday to Sunday (rotational shifts)
Candidates are required to have fibre or live in a fibre enabled area.
What We Offer$60,000 - $80,000 per year, depending on location and experience
A competitive salary and benefits package, including health insurance and retirement plan
Ongoing training and development opportunities
A dynamic and supportive work environment
-
Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title:Quality Assurance ManagerAbout the Role:We are seeking an experienced Quality Assurance Manager to lead and manage our Quality department within a BPO setting. The successful candidate will be responsible for developing and implementing quality assurance strategies and programs, monitoring and evaluating quality metrics to ensure compliance and...
-
Quality Assurance Manager
1 week ago
Cape Town, Western Cape, South Africa Fair Cape Dairy's Full timeJob Title: Quality Assurance ManagerAt Fair Cape Dairy, we are committed to producing high-quality dairy products that meet the expectations of our customers. As a Quality Assurance Manager, you will play a crucial role in ensuring that our products meet the required standards.Estimated Salary: R600,000 - R800,000 per annumAbout the Role:This is an exciting...
-
Quality Assurance Manager
2 months ago
Cape Town, Western Cape, South Africa MC Technology Staffing Full timeAbout the RoleWe are seeking a highly motivated Quality Assurance professional to join our team at MC Technology Staffing. The ideal candidate will have a strong background in quality management and a proven track record of implementing quality assurance processes and procedures.Key Responsibilities:Quality Process Development: Develop, implement, and...
-
Quality Assurance Manager
2 weeks ago
Cape Town, Western Cape, South Africa Professional Career Services Full timeJob OverviewWe are seeking a highly skilled Quality Assurance Manager to join our team at Professional Career Services in Cape Town. The successful candidate will be responsible for ensuring the implementation and maintenance of our food safety and quality management system.
-
Senior Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa RareCruit Full timeJob DescriptionRareCruit is seeking a seasoned Senior Quality Assurance Manager to join our team. As a key member of our quality assurance department, you will be responsible for developing, implementing, and maintaining quality assurance processes and procedures that ensure compliance with regulatory standards and company policies.Your primary focus will be...
-
Quality Assurance Specialist
2 weeks ago
Cape Town, Western Cape, South Africa RareCruit Full timeJob Title: Quality Assurance SpecialistSalary: $80,000 - $110,000 per yearAbout the JobWe are seeking a highly skilled Quality Assurance Specialist to join our team at RareCruit. As a Quality Assurance Specialist, you will be responsible for ensuring compliance with regulatory standards and company policies.Key Responsibilities:Develop and implement quality...
-
Operations Manager
4 weeks ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeWNS Global Services is seeking an experienced Operations Manager - Quality Assurance to join our team. This is a rewarding role for individuals who are passionate about delivering high-quality services and driving business growth.About the Role:The Operations Manager - Quality Assurance will be responsible for leading quality assurance initiatives, ensuring...
-
Quality Assurance Manager
3 weeks ago
Cape Town, Western Cape, South Africa Progessive International Full timeJob DescriptionProgressive International is seeking a highly skilled Quality Assurance Manager to join our team.About the RoleThe successful candidate will be responsible for ensuring that all manufacturing processes and procedures adhere to Good Manufacturing Practice (GMP) guidelines and regulations, maintaining high-quality standards.This role involves...
-
Quality Assurance Specialist
1 week ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeJob Title: Quality Assurance SpecialistEstimated Salary: $80,000 - $110,000 per yearAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at O'Brien Recruitment. As a Quality Assurance Specialist, you will play a critical role in ensuring compliance with quality management systems, good manufacturing practices, and legal...
-
Quality Assurance Manager
5 days ago
Cape Town, Western Cape, South Africa iStaff Recruitment Full timeJob DescriptioniStaff Recruitment seeks a highly skilled Quality Assurance Manager to join our team.The ideal candidate will have a BPharm degree and at least 6 years of experience in QC, with a strong understanding of cGMP principles and quality auditing. They will be responsible for initiating and maintaining Quality/Service Level Agreements for all GXP...
-
Quality Assurance Director
4 weeks ago
Cape Town, Western Cape, South Africa Kontak Recruitment Full timeAbout the RoleWe are seeking a meticulous and passionate Quality Assurance Director to join our team at Kontak Recruitment. This is an excellent opportunity for a highly skilled professional to drive continuous improvement and maintain the highest standards of quality in our organization.The ideal candidate will have 2 – 3 years of proven experience in...
-
Quality Assurance Specialist
1 month ago
Cape Town, Western Cape, South Africa Milkor Integrated System Full timeAbout UsMilkor Integrated Systems is an aerospace company with a global presence, offering turnkey solutions across land, sea, air, and cyber domains. Our team comprises highly skilled professionals dedicated to excellence, innovation, and safety.We are seeking a Quality Assurance Specialist to join our organization. As a key member of our quality management...
-
Quality Assurance Lead
1 week ago
Cape Town, Western Cape, South Africa Callforce Direct Full timeJob Summary Callforce Direct is seeking a highly motivated and experienced Quality Assurance Lead to join our team. As a Quality Assurance Lead, you will be responsible for ensuring the quality of our incubation team's performance and providing coaching and feedback to improve their skills. Key Responsibilities: • Develop and implement...
-
Quality Assurance Specialist
2 weeks ago
Cape Town, Western Cape, South Africa IOCO Full timeAt iOCO, we're seeking a seasoned Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you'll play a crucial role in ensuring the highest level of quality for our software deliverables.We're looking for someone with a strong understanding of quality assurance methodologies and practices. Your expertise in designing...
-
Quality Assurance Expert
1 week ago
Cape Town, Western Cape, South Africa PBT Group Full timeAbout PBT GroupPBT Group is a global leader in providing cutting-edge solutions, and we are seeking an experienced Quality Assurance Expert to join our team. This individual will be responsible for ensuring that our quality management processes are effective and efficient.About the RoleThe successful candidate will have extensive experience in test...
-
Quality Assurance Specialist
1 month ago
Cape Town, Western Cape, South Africa Milkor Integrated Systems Full timeAt Milkor Integrated Systems, we are seeking a highly skilled Quality Assurance Specialist to join our team. This role is perfect for an individual who has a passion for quality management and ensuring regulatory compliance.About the RoleThe Quality Assurance Specialist will be responsible for managing and controlling all quality-related documentation,...
-
Senior Quality Assurance Manager
1 month ago
Cape Town, Western Cape, South Africa Tumaini Consulting Full timeJob Title: Senior Quality Assurance ManagerAbout the Role:Tumaini Consulting is seeking an experienced Senior Quality Assurance Manager to join their team in the Western Cape. This role is ideal for individuals with 5-7 years of experience managing quality functions in a manufacturing environment, particularly in food or beverage production.Key...
-
Quality Assurance Systems Manager
1 month ago
Cape Town, Western Cape, South Africa NDC Personnel Full timeJob DescriptionIn this role, you will develop and manage technical strategies, processes, and systems to meet operational requirements.Main ResponsibilitiesImplement and oversee new quality assurance systems in the factoryEnsure highest standards of quality control are metBuild quality into manufacturing process by instituting process changes and quality...
-
Quality Assurance Specialist
5 days ago
Cape Town, Western Cape, South Africa Staff Solutions Recruitment Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Staff Solutions Recruitment.About the Role:The successful candidate will be responsible for ensuring the highest quality standards are met across all aspects of our business. This will involve conducting audits, monitoring production...
-
Quality Assurance Leader
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAt WNS Global Services, we are seeking an experienced Quality Assurance Leader to join our team in Claremont. This is a challenging role that requires the delivery of high-quality customer experiences to our clients' customers.The successful candidate will be responsible for leading a team of quality professionals and driving account performance through the...