Junior Foh Manager. Luxury Restaurants and Hotels

2 months ago

Cape Town, South Africa HotelJobs.co.za Full time

**About Us**: Our luxury brand encompasses some of Cape Town’s finest hotels and restaurants, renowned for their elegance, impeccable service, and unforgettable guest experiences. We are seeking passionate, guest-centric individuals to join our dynamic team as Junior Managers.

**Position**: Junior Manager

We are looking for enthusiastic Junior Managers to support our operations across our luxury hotels and restaurants. You will play a crucial role in maintaining our high standards and ensuring every guest has a memorable experience. Previous luxury experience is essential, but no formal qualifications are required. This role offers significant opportunities for growth and career advancement within our brand.

**Responsibilities**:

- Assist in managing the daily operations of our hotels and restaurants.
- Ensure exceptional guest experiences by anticipating and addressing their needs.
- Support senior management in implementing policies and procedures.
- Lead and motivate staff to uphold high standards of service.
- Handle guest inquiries and resolve issues promptly and professionally.

**Key Performance Indicators (KPIs)**:

- ** Guest Satisfaction**:

- Maintain and improve guest satisfaction scores through attentive service and proactive problem-solving.
- ** Operational Efficiency**:

- Ensure smooth and efficient daily operations, minimizing delays and maximizing guest satisfaction.
- ** Staff Development**:

- Support the training and development of team members to foster a culture of excellence.
- ** Quality Control**:

- Monitor and ensure adherence to our high standards of quality in all aspects of service.
- ** Financial Performance**:

- Assist in achieving budgetary goals and managing costs effectively without compromising on quality.

**Qualifications**:

- Previous experience in luxury hospitality is essential.
- Excellent communication and interpersonal skills.
- Passion for delivering exceptional guest experiences.
- Strong leadership and organizational abilities.
- Flexibility to work in a fast-paced, dynamic environment.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- Work in a prestigious and supportive environment.
- Experience in some of Cape Town’s finest hotels and restaurants.

Join our luxury brand and help us create unparalleled experiences for our guests.

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