Junior Technical Quality Specialist

7 months ago

Cape Town, South Africa HyperionDev Full time

**ABOUT US**:
HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the global tech skills gap, and we achieve this by integrating tech education with human mentorship and expert code review, lowering the cost of accessing tech careers.

In 2017 we won first prize in Facebook's Innovation Challenge, with Facebook selecting us as the most socially impactful startup operating in Africa and financially backing us, alongside Google. In 2020, we closed one of the largest Series A fundraises in South Africa with nearly 1500 investors backing us in the biggest crowdfunding round in history for an Africa-linked startup.

We were originally launched from the University of Cambridge, and our leadership team consists of world-leading talent from companies such as Google, 2U, and Zando. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.

Join us at a time when we are reinventing tech education and how technology can drive higher quality education at scale for markets that have some of the most underperforming tertiary institutions and schools globally.

**ABOUT THE ROLE**:
As a Junior Technical Quality Specialist at HyperionDev, you will play an integral part in upholding technical quality standards within the Learning Design Department. This includes content development, content updates, curriculum design and any other technical deliverables within the department. As a technical quality specialist, you will also be involved in developing and improving quality processes for the development of our tech education products.

A core part of the role will also be helping to ensure that our content is in alignment with regulatory bodies in the countries where we offer our bootcamps, e.g. Ofsted in the UK. HyperionDev is expanding its international footprint and therefore the development of strategies to ensure compliance with each country's standards is crucial.

You will need to be able to learn quickly and stay abreast of the latest developments within tech as you will be required to adjust to new HyperionDev offerings and help assure the quality of these offerings.

As a Technical Quality Specialist, it is important that you understand how students learn to code and what the most effective approaches are to training students to learn to code.

Good communication skills will be essential as you work and collaborate with various teams in the company.

To excel in this role, you should be agile and have a passion for tech education. You will also need to have people skills and the enthusiasm and capacity to upskill as the team scales.

**RESPONSIBILITIES**:

- Support with onboarding and training of Learning Designers and Subject Matter Experts.
- Conducting quality reviews of content developed and proposing improvements to ensure that any content developed meets its set learning objectives. This would include flagging problematic content that requires the department's attention.
- Contribute to the development and maintenance of the specifications and processes for setting, reviewing and implementing technical quality standards for our content-related processes.
- Review, respond to and report on course feedback provided by students, partners and staff.
- Identify the training needs of Subject Matter Experts and Technical Learning Designers and implement/recommend the training to fill these gaps in collaboration with the department.
- Analysis and reporting on quality-related matters and patterns, and sharing andragogical and technical insights with the department.
- Content development and updates only when there is spare capacity.

**REQUIREMENTS**:
**_Minimum_**:

- Excellent eye for detail and commitment to programming standards, academic integrity and technical quality processes
- Self-starter who can drive projects forward with mínimal supervision
- An interest in gaining specialist experience in computing and andragogy as well as advancing the future of developer education.
- Excellent written and oral communication skills especially when giving constructive feedback.
- Willingness to solve unfamiliar problems and learn from them.
- Ethical and maintains integrity and honesty with respect to performance
- Confident presenting to a large group of people.

**_Preferred_**:

- 1+ years of experience that includes technical content writing, including code reviews.
- Formal training or experience in learning design.
- Experience presenting to a large group of people for the purpose of training.
- Formal project management and/or operations management training or experience.
- Experience supporting recruitment efforts and disciplinary processes.
- Familiarity with regu

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