Junior IT Change Manager

6 months ago

Cape Town, South Africa JSM Business Services Full time

**Join Our Team as a Junior IT Change Manager**

**Junior IT Change Manager**

Are you ready to steer the course of change in the dynamic world of IT? Our client is searching for a Junior IT Change Manager, an essential role where you will be the driving force in managing and optimizing our IT Change Management process.

**Key Responsibilities**:
Process Ownership: Take charge of the Change Management process, ensuring thorough governance of Change Requests before implementation.

Quality Assurance: Review and document Implemented Changes, maintaining adherence to our high standards.

Process Innovation: Design and implement the Kocho CAB processes, streamlining operations.

Operational Efficiency: Focus on reducing the Change Management workload on our dedicated engineers, SDMs, and operational staff.

Guideline Development: Create comprehensive Change Management Guidelines.

Stakeholder Communication: Serve as the primary point of contact for key stakeholders, providing timely updates and guidance.

**Main Duties**:
Change Coordination: Oversee the overall change schedule across customer environments.

CAB Leadership: Organize and lead meetings with the Change Advisory Board to address high-risk changes.

Stakeholder Engagement: Effectively communicate the forward change schedule and promote continuous improvement.

Team Integration: Collaborate closely with Project and Service Delivery Teams, integrating change management into onboarding/offboarding processes.

Change Communication: Manage communication regarding change freezes and maintenance changes.

Risk Management: Identify and pre-approve standard changes, mitigating potential risks.

Training & Documentation: Lead the training and documentation of Change Management Guidelines for internal teams.

**Skills & Experience - Essential**:

- Proven IT Change Expertise: Demonstrated success in complex organisational settings.
- Stakeholder Influence: Exceptional ability to engage and influence key stakeholders.
- Managed Service Experience: Minimum 5 years in an IT Managed Service environment.
- Interpersonal & Team Skills: Outstanding interpersonal skills; capable of working independently and collaboratively.
- Analytical Acumen: Strong analytical abilities with a focus on identifying risks.
- ITIL Proficiency: Excellent knowledge of ITIL Service Management processes.
- Exceptional Communication: Superior written and verbal communication skills, adaptable to various audiences.

**Skills & Experience - Desirable**:

- Technical Proficiency: Familiarity with MS Office suite and ITIL v4 or higher foundation.
- Client Service Orientation: Impeccable relationship-building skills with a keen eye for detail.
- Education: Ideally holding a degree-level education.

JSM Business Services

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have excellent knowledge of ITIL Service Management processes?

**Experience**:

- IT Change Management: 4 years (required)
- IT Managed Service environment: 4 years (required)

**Language**:

- English written and verbal communication (FLUENT) (required)

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