Groups and Incentives Operations Manager

2 months ago


Johannesburg, South Africa ABC Worldwide Full time

KEY OUTPUTS

Clients Guests and Suppliers

  • Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
  • Constantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the team
  • Actively work at improving information flow to all key Suppliers via the MOS
  • Ensure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondence
  • Assisting consultants in advising clients on all product related queries
  • Actively checking the MOS on files
  • Negotiate preferential rates with suppliers and specialised terms for group bookings
  • Implement secondary buying with the groups team to increase
  • Must be able to do on-site inspections with Clients and assist with traveling groups
  • Help prepare and support all operations of traveling files
  • Assist with compilation of gifting, filing, welcome notes
  • Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
  • Assist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guest
  • Ensure administration Covid 19 protocols are in place for traveling groups

People

  • Managing a team of groups consultants when the G&I Sales Manager is on leave or travelling
  • Hands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating procedures
  • Ensure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring

Finance

  • Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier error
  • Month end processes and procedures to be complete accurately and timeously complying too the month end time table
  • Support and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debt
  • Back buy opportunities are created to increase the Margins where possible

KNOWLEDGE REQUIRED

  • Extensive knowledge of Tourplan, alternatively, another reservations system
  • In-depth geographical, logistical and product knowledge of South, Southern and East Africa
  • Previous management and/or supervisory experience
  • Extensive sales experience in the groups and incentives area of the market

QUALIFICATIONS REQUIRED

  • 4 - 5 years management or supervisory experience in the hospitality/tourism industry (inbound tour operating)
  • Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry

SKILLS REQUIRED

  • Good understanding of terms and conditions, product knowledge, general knowledge, third party and company Product destinations
  • Understanding of travel industry channels
  • E-commerce (Booking platforms e.g. Takealot)
  • Social Media Platforms (Facebook, Twitter, Instagram, Trip Advisor)
  • Excellent computer skills including:
  • Tourplan advantageous
  • ESS is essential
  • GIS, WETU, Maximizer
  • MS Office applications such as Word, Excel, Visio, PowerPoint and Outlook
  • Other related systems such as the Availability and Web Reporting Portal
  • New business development
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
  • Understanding and knowledge of the different markets in which the company operates in
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Problem-solving skills
  • Negotiation skills
  • Experiential Creativity (Crafting Experiences)
  • Yielding
  • Guest/Client Delight
  • Financial analysis, modelling and management

 

PRESONAL ATTRIBUTES

  • Excellent communication skills (E.g. verbal, written, reporting and body language)
  • Time management
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Attention to detail
  • Administration and organization skills
  • Event coordination and set up requirements
  • P-drive Navigation
  • Paper filing
  • Paperless filing
  • Printing and binding of documentation
  • Speed Reading and Typing
  • Project management
  • Memory Skills
  • Self-Awareness

 

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

 



  • Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    Job SummaryWe are seeking a highly skilled and experienced Groups and Incentives Operations Manager to join our team at ABC Worldwide. As a key member of our operations team, you will be responsible for ensuring the smooth execution of group and incentive programs, providing exceptional client service, and driving business growth.Key ResponsibilitiesManage...


  • Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    Job Title: Groups and Incentives Operations ManagerABC Worldwide is seeking a highly skilled and experienced Groups and Incentives Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of group and incentive programs, providing exceptional customer service, and driving business...


  • Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    Job Title: Groups and Incentives Operations ManagerABC Worldwide is seeking a highly skilled and experienced Groups and Incentives Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth execution of group and incentive programs.Key Responsibilities:Be on call for any major emergencies and...


  • Johannesburg, Gauteng, South Africa Intrinsic Consulting Services Full time

    Ad Group & Incentives Reservations Manager **Key Responsibilities:** * Lead the Group & Incentives Travel Design Team to achieve excellence and drive revenue growth * Develop and implement strategies to drive revenue and growth in the groups and incentives field of travel and hospitality * Collaborate with the team to design and deliver exclusive, luxury...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    Ad Group & Incentives Reservations Manager JHB Northern Suburbs Stunning opportunity for a natural born leader in the Hospitality, Travel & Tourism Profession to join this high end, exclusive, luxury organisation. Lead the Group & Incentives Travel Design Team to achieve greatness and persevere for excellence. Your leadership and management experience would...


  • Johannesburg, South Africa Intrinsic Consulting Services Full time

    Ad Group & Incentives Reservations ManagerJHB Northern SuburbsStunning opportunity for a natural born leader in the Hospitality, Travel & Tourism Profession to join this high end, exclusive, luxury organisation.Lead the Group & Incentives Travel Design Team to achieve greatness and persevere for excellence.Your leadership and management experience would be...


  • Johannesburg, South Africa Intrinsic Consulting Services Full time

    Ad Group & Incentives Reservations ManagerJHB Northern SuburbsStunning opportunity for a natural born leader in the Hospitality, Travel & Tourism Profession to join this high end, exclusive, luxury organisation.Lead the Group & Incentives Travel Design Team to achieve greatness and persevere for excellence.Your leadership and management experience would be...


  • Johannesburg, South Africa Wilderness Full time

    **PRIMARY PURPOSE** To manage the overall reservations sales performance of the team by primarily improving room occupancy figures to all Wilderness camp. Inspiring a team to build strong relationships with the end client, ensuring a positive reservations experience and an excellent group journey with each reservation enquiry. The Groups & Incentives...


  • Johannesburg, Gauteng, South Africa Intrinsic Consulting Services Full time

    Ad Group & Incentives Reservations Manager **About the Role** We are seeking a natural-born leader to join our team at Intrinsic Consulting Services as a Group & Incentives Reservations Manager. **Key Responsibilities:** * Lead the Group & Incentives Travel Design Team to achieve excellence and drive revenue growth * Develop and implement strategies to...


  • Johannesburg, Gauteng, South Africa Intrinsic Consulting Services Full time

    Group & Incentives Reservations ManagerKey Responsibilities:Lead the group and incentives travel design team to achieve excellence in customer service and revenue growth.Drive business growth in the groups and incentives field of travel and hospitality.Oversee the management of luxury lodge accommodations and travel through Africa.Requirements:Natural...

  • Incentives Manager

    5 months ago


    Johannesburg, South Africa Pollock and Associates Full time

    Incentives Manager Bank/Fin Services/Insurance Johannesburg North, Johannesburg - Gauteng - South Africa Reporting to: Head of Client Development and Marketing Are you a driven and creative individual with a passion for motivating teams? In this role, you will be responsible for conceptualizing, designing, implementing, and managing sales incentives,...


  • Johannesburg, South Africa Jobted ZA C2 Full time

    Destination Management Company is seeking an experienced Groups and Incentives Travel Specialist with experience in the inbound travel market and knowledge of Southern and East Africa. This position is based in Sandton, Johannesburg with occasional travel required. Experience required: Must have at least 3 years Touring groups specific experience Good...


  • Johannesburg, South Africa Executive Placings Full time

    Destination Management Company is seeking an experienced Groups and Incentives Travel Specialist with experience in the inbound travel market and knowledge of Southern and East Africa. This position is based in Sandton, Johannesburg with occasional travel required. Experience required:Must have at least 3 years Touring groups specific experienceGood...


  • Johannesburg, South Africa Executive Placings Full time

    Destination Management Company is seeking an experienced Groups and Incentives Travel Specialist with experience in the inbound travel market and knowledge of Southern and East Africa. This position is based in Sandton, Johannesburg with occasional travel required. Experience required:Must have at least 3 years Touring groups specific experienceGood...


  • Johannesburg, South Africa Executive Placings Full time

    Destination Management Company is seeking an experienced Groups and Incentives Travel Specialist with experience in the inbound travel market and knowledge of Southern and East Africa. This position is based in Sandton, Johannesburg with occasional travel required. Experience required: Must have at least 3 years Touring groups specific experience Good...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    Position: Groups and Incentives Travel Specialist_ **Salary**: R25,000 - R30,000 Are you a travel enthusiast with a knack for crafting unforgettable group experiences? Join a leading travel team in Johannesburg as a Groups and Incentives Travel Specialist and be part of creating remarkable journeys for our clients. Role Overview: As a Groups and...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    **Luxury Lodge Group-Johannesburg** **Requirements**: - Minimum 3 years Touring groups specific experience - Essential - In-depth knowledge of Tourplan or a similar booking system - In-depth geographical, logístical and product knowledge of South Africa, Botswana, Tanzania and Kenya - Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe,...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    **Kendrick Recruitment is currently seeking a Groups & Incentives Travel Specialist to join a dynamic team in Johannesburg. If you are passionate about crafting exceptional travel experiences and thrive in a vibrant, fast-paced environment, this is your chance to shine!** **Role Overview**: **As a Groups & Incentives Travel Specialist, you will be at the...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a Groups & Incentives Travel Specialist to join a dynamic team in Johannesburg. If you are passionate about crafting exceptional travel experiences and thrive in a vibrant, fast-paced environment, this is your chance to shine! Role Overview: As a Groups & Incentives Travel Specialist, you will be at the forefront of...


  • Johannesburg, South Africa HotelJobs.co.za Full time

    KEY OUTPUTS: - Responsible for delivering and performing land tour programs and events - Handle/Travel on groups and ensure coordination in Southern and East Africa on a regular basis - Help with the preparation and support of all operations of traveling files, ensuring quality control measures are in place - Work with Operations Manager to ensure through...