Group Incentive Operations Consultant

3 months ago

Johannesburg, South Africa HotelJobs.co.za Full time

KEY OUTPUTS:

- Responsible for delivering and performing land tour programs and events
- Handle/Travel on groups and ensure coordination in Southern and East Africa on a regular basis
- Help with the preparation and support of all operations of traveling files, ensuring quality control measures are in place
- Work with Operations Manager to ensure through strong commercial focus that all files are profitable and that margins remain in line with &Beyond guidelines
- Maintain good relationships with partners and monitor adherence to service level standards by suppliers
- Support and communication with accounts teams to ensure debtors are collected timeously and inform management of any potential bad debt
- Maintain accurate and up-to-date information on all confirmed services
- Oversee client itineraries and documents and ensuring prompt delivery
- Ensure all country travel restrictions are taken into account in planning and executing of groups traveling
- Recommendation to Operations Manager and Groups Manager to improve guest experiences and customer service
- Ensure all client and/or guest complaints are forwarded to Operations Manager and Groups Reservations Manager to be replied to immediately and follow process
- Be on call for any major emergencies and immediately alert the client and Regional Touring Manager
- Assisting with special projects and other duties as assigned by Management

KNOWLEDGE REQUIRED:

- In-depth knowledge of the tourism industry, including travel industry channels, current trends, destination management, and customer expectations
- Good understanding of terms and conditions, markets in which andBeyond operates in, product knowledge, third party and andBeyond Product destinations
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
- A passion for delivering service excellence
- A good knowledge of South Africa, Southern and East Africa with the ability to provide recommendations and assistance preferable
- Experience of crisis management protocols and procedures, including emergency response and risk mitigation strategies.

QUALIFICATIONS REQUIRED:

- Minimum of 2 - 5 years previous inbound tour consulting experience required.

SKILLS REQUIRED:

- Organization and time management skills
- Able to keep up with moving priorities, projects, clients, and technology.
- Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules
- Excellent communication skills (E.g. verbal, written, reporting and body language)
- Good understanding of terms and conditions, product knowledge, general knowledge, third party and andBeyond Product destinations
- Financial analysis, modelling and management
- Understanding and knowledge of the different markets in which andBeyond operates inUnderstanding of travel industry channels
- Analytical skills
- Negotiation skills
- Experiential Creativity (Crafting Experiences)
- Yielding

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