Groups & Incentives Travel Specialist

5 months ago

Johannesburg, South Africa HotelJobs.co.za Full time

**Luxury Lodge Group-Johannesburg**

**Requirements**:

- Minimum 3 years Touring groups specific experience - Essential
- In-depth knowledge of Tourplan or a similar booking system
- In-depth geographical, logístical and product knowledge of South Africa, Botswana, Tanzania and Kenya
- Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous
- A willingness and aptitude to learn
- Communication skills and an excellent command of the English language (spoken and written)
- Time & desk management skills
- Able to work under pressure and show initiative
- Understand the travel industry and preferably Tour Operating specifically
- Attention to detail
- Excellent negotiation skills
- Exceptionally customer focused
- Computer literate and have an in-depth knowledge of Word and Excel
- Calm and professional manner of servicing agents/guests
- An independent, curious and “can do it” nature

**Description**
- Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)
- A good understanding of specific requirements for Groups itineraries including general groups policies
- Manage the reservations process including qualifying the requirements of the group to ensure their budget can be met
- Ensure lead times for responses are met according to standard operating practices
- Handle bookings from quote to finalising, including invoicing and travel documents
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Constant, consistent interaction and clear communication with colleagues, agents, guests and suppliers
- May from time to time be required to travel with a group or undertake site inspections with agents/guests

**Package on offer**
- Salary is dependent on experience
- Position is based in Sandton, JHB and you need to come into the office 1x a week
- 8 weeks training in the office (paid)

**Starting Date**:ASAP

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