Manager - IT Incentive Compensation.information

7 months ago

Johannesburg, South Africa MTN Full time

**Key Performance Areas**

**Technical Leadership and Delivery Management**
- Create a robust and adaptable framework to guide the technical implementation of commission structures within MTNSA.
- Develop and maintain a thorough understanding of the company's commission structures, including KPIs, metrics, targets, and payout frameworks.
- Understand how to meet the technical implementation of commission requirements by utilizing the correct mix of existing and new IT systems. (Understand the systems involved in the value chain for achieving incentive compensation goals.)
- Partner with cross-functional teams, such as Commissions Business Operations (Finance), Sales and Distribution, and Technology, to develop and uphold effective incentive compensation processes and policies.
- Oversee the regular audits and analyses of data feeding into the incentive compensation engine to identify and rectify any discrepancies or inaccuracies.
- Implement automated controls to monitor data quality is sufficient to ensure accurate calculation of incentive competitions targets.
- Oversee the translation of compensation business requirements into technical specifications, ensuring scalable implementation of new incentive plans and modifications to existing plans within IT systems.
- Lead the design, development, testing, implementation, and operational cadence of the MTNSA technical incentive plan implementation process, ensuring an exceptionally high level of quality and accuracy.
- Lead the design, development, testing, implementation, and operational cadence of the MTNSA technical commissions implementation process, ensuring an exceptionally high level of quality and accuracy.
- Partner with Commissions Business Operations (Finance), Sales and Distribution, and technical teams to ensure accurate and timely commission calculations and payments, as well as accurate reporting of results.
- Recommend improvements in data quality, system enhancements, and the streamlining of operational processes.
- Provide continuous support in addressing commission calculation
- related inquiries and exceptions from the Commissions Business Operations (Finance).
- Initiate and lead special projects including system enhancements and ad-hoc reporting.
- Assist with analytics and plan effectiveness efforts to share with key stakeholders and inform incentive design decisions.
- Support initiatives to implement new incentive structures, suggest potential changes, and communicate both limitations and benefits to business and IT stakeholders.
- Ensure compliance with legal and regulatory requirements related to incentive compensation.
- Coach and mentor new and existing team members to drive timely and accurate commission payments.
- Provide coaching and mentorship to both new and current team members.
- Provide project management support for incentive compensation projects from inception to completion, ensuring that they are delivered on time, within scope and budget.

**Design and Development**:

- Collaborate with design and development teams to define functional requirements and ensure seamless integration with existing systems.
- Create and refine incentive compensation plans on the commissions engine that align with business goals and motivate desired behaviours.
- Define technical standards and best practices for incentive compensation projects.
- Ensure the team follows industry standards and maintains high-quality code.
- Maintain comprehensive documentation of the framework, including technical details, processes, and user guidelines.
- Allocate tasks, set goals, and monitor team performance.
- Participate in sprint meetings and be willing to adopt agile.

**Testing and Implementation**:

- Lead the testing of new compensation plans and system enhancements to ensure functionality and accuracy.
- Implement changes and updates to compensation plans, working closely with other IT stakeholders to ensure successful deployment within standard MTNSA IT governance.

**Data Analysis and Reporting**:

- Analyse compensation data to identify trends, measure effectiveness, and provide insights to senior management.
- Generate and distribute regular reports on compensation metrics and performance outcomes.

**Tactical Planning and Operations**:

- Ensure that capacity planning for special events or increasing traffic volumes happens with documentation, for example moth end compensation runs, etc
- Devise, share, and execute annual plans and roadmaps.
- Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
- Monitor the operational queries queue, drive investigation to answer queries, and escalate issues to relevant teams.
- Provide a quick reaction task force to attend to major automation incidents with a view to improving on systems design and stability.
- Continuously review, improve, and integrate processes, to optimize outputs and overcome fragmentation.
- Monitor

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