Senior Reservationist | Luxury Guesthouse Collection
Found in: Talent ZA C2 - 2 weeks ago
Minimum Requirements:
- Matric qualification
- Relevant Qualification in Hospitality/Tourism (preferable)
- Previous experience in revenue and yield management principles will be advantageous
- 3- 5 years’ experience within a 4*/5* Guesthouse/Boutique Hotel or Hotel Group
- Basic accounting skills with strong administrative skills
- Computer literate | MS Office and Semper Property Management System
- Excellent command of English, multilingual proficiency beneficial
- Flexibility to work weekends, holidays, and varied shifts
- Own reliable transport (Own transport and valid drivers’ licence will be advantageous)
Key Responsibilities:
- Plan and organize daily work schedules effectively
- Process member-specific tasks accurately, including rooming lists, handovers, and daily banking reports
- Assist customers in choosing the right services or accommodations based on their needs
- Create bookings in Semper (PMS) following prescribed procedures, ensuring accurate billing instructions
- Update all channel bookings with correct information
- Provide and maintain reports and records of all guests/groups during and after their stay
- Manage escalated queries related to reservations
- Maintain accurate and up-to-date reservation records
- Provide information about rates, availability, and special packages
- Process payments and provide receipts
- Work towards achieving monthly revenue targets set by management
- Ensure ongoing benchmarking and research on competitors
- Manage all daily/weekly & monthly reporting processes
- Demonstrate strong team support and collaboration among co-workers
- Stay informed about all Guest House Collection & Apartment activities and offerings to upsell experiences to guests
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