Senior Reservationist | Luxury Guesthouse Collection

Found in: Talent ZA C2 - 2 weeks ago


Cape Town, South Africa TrudyQ Consulting Full time

Minimum Requirements:

  • Matric qualification
  • Relevant Qualification in Hospitality/Tourism (preferable)
  • Previous experience in revenue and yield management principles will be advantageous
  • 3- 5 years’ experience within a 4*/5* Guesthouse/Boutique Hotel or Hotel Group
  • Basic accounting skills with strong administrative skills
  • Computer literate | MS Office and Semper Property Management System
  • Excellent command of English, multilingual proficiency beneficial
  • Flexibility to work weekends, holidays, and varied shifts
  • Own reliable transport (Own transport and valid drivers’ licence will be advantageous)

Key Responsibilities:

  • Plan and organize daily work schedules effectively
  • Process member-specific tasks accurately, including rooming lists, handovers, and daily banking reports
  • Assist customers in choosing the right services or accommodations based on their needs
  • Create bookings in Semper (PMS) following prescribed procedures, ensuring accurate billing instructions
  • Update all channel bookings with correct information
  • Provide and maintain reports and records of all guests/groups during and after their stay
  • Manage escalated queries related to reservations
  • Maintain accurate and up-to-date reservation records
  • Provide information about rates, availability, and special packages
  • Process payments and provide receipts
  • Work towards achieving monthly revenue targets set by management
  • Ensure ongoing benchmarking and research on competitors
  • Manage all daily/weekly & monthly reporting processes
  • Demonstrate strong team support and collaboration among co-workers
  • Stay informed about all Guest House Collection & Apartment activities and offerings to upsell experiences to guests


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